Hulken Opiniões 26

TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My medium Hulken has been a lifesaver for schlepping things around at conferences, shopping, travel, etc. I suffer with rheumatoid arthritis pain and stiffness and the rolling tote keeps stress off my... Ver mais

Classificada 5 em 5 estrelas

Hulken is the best bags! Since I got Hulken bags, I don’t have any back or neck pain. I live in New York City, and therefore to have comfortable, easy going bag is essential! Their costumer service is... Ver mais

Classificada 5 em 5 estrelas

I had some issues with the wheels on my large bag and was concerned about how it would be handled because I’ve had the bag for approximately a year. Customer service asked for some pics and quickly of... Ver mais

Classificada 1 em 5 estrelas

I had purchased a Hulken bag the beginning of December. I never got an e-mail with my order # or any tracking information. I did keep getting e-mails that I left something in my cart so I thought, wel... Ver mais

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4,0

Bom

TrustScore: 4 em 5

26 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 83% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

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Classificada 1 em 5 estrelas

Keine Rückerstattung trotz erfolgreicher Zustellung

Ich habe bei HULKEN eine Tasche gekauft und sie innerhalb der Frist und wie vorgegeben gefaltet und verpackt retourniert. Die Retoure wurde nachweislich auch am 31.12.25 wieder zugestellt. Bisher habe ich allerdings keine Rückerstattung erhalten und man verlangt weiterhin Geld für Ware, die ich nicht mehr habe. Trotz mehrerer Kontaktversuche habe ich bisher keine Reaktion erhalte.
Ich kann nur davon abraten, mit diesem Händler zusammen zu arbeiten.

12 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent products

Excellent products, fast delivery and bar none the most professional customer support. Hulken’s product and support make every purchase worth the cost. I recommend a great product and excellent support team a must win.

22 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Hulken is the best bags

Hulken is the best bags! Since I got Hulken bags, I don’t have any back or neck pain. I live in New York City, and therefore to have comfortable, easy going bag is essential! Their costumer service is amazing as well! When I emailed them with the question, the issue was resolved quickly and extremely professional. Thank you so much!

12 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Quick and easy fix by customer service

I had some issues with the wheels on my large bag and was concerned about how it would be handled because I’ve had the bag for approximately a year. Customer service asked for some pics and quickly offered me a new wheel housing for the bottom of my bag. She works beautifully again. My students and I are very grateful.

26 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Awesome bag

I bought the large rolling tote as a gift along with the inserts for my wife. She loves the bag so much so that I bought another one in the medium size along with inserts. I mistakenly ordered two sets of inserts for the medium bag. I had to make a return on the extra set as we wouldn't be using them. The reform was ready to do. It is a little different as they review the return form and then email you the RA after they review. They're were no issues with the return and the refund was done quickly. Not very many companies offer the customer service like Hulken. They even sent follow up emails through the process to make sure everything is going well.

13 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

My medium Hulken has been a lifesaver…

My medium Hulken has been a lifesaver for schlepping things around at conferences, shopping, travel, etc. I suffer with rheumatoid arthritis pain and stiffness and the rolling tote keeps stress off my joints. It's a breeze to pull from behind or alongside as I go about my business. I just ordered another for my mother.

28 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Thanks, Alina!

The original color that I ordered was out of stock - would have to wait 2 months to get it in the mail. Customer service rep, Alina, asked me if I'd like another color instead - chose the perfect lilac and got both of the Hulkens in the mail sooner than I anticipated. Love how responsive this company is. Very satisfied with my order and customer service.

16 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I love my Hulken totes

I love my Hulken totes. I have purchased the large and medium totes. The smallest tote will be my next purchase. Each tote rolls smoothly and effortlessly. I am a professor at a university and am constantly lugging books and other items to may classroom that is in building distant from the building where my office is located.

14 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Horrible customer service and tracking

I made a purchase of hulken with a color option that is specifically ready for immediate shipping as I planned to use this for my moving. After horrible back and forth request with their AI customer service over email, I was finally able to to get in touch with human associate suggesting either I have to choose different color options (without a note to explain what these are) or simply cancel the purchase. It took me entire week and 4 attempt to hear that the item I purchase simply is not available in their warehouse. I never received their product because the customer service is so slow and I have not received reply yet. I’m sure the product is praised in the media for a reason, maybe due to the actual quality of this bag. However, what good does it do for customers if the product shipping and tracking process is extremely difficult and often gets ignored for days? Not only the price is extremely expensive, their customer service is just below the basic expectation from any online purchase. Maybe they’re too happy and content with their current success but I may dare day that anyone who is willing to use this for practical purposes, it would be a good option to look for alternative products. It will save a lot of your time and effort to deal with the most unresponsive and unsupportive online merchandise. I’m only a few days before my move and wasted about 2 weeks of time to find product to help me out with the durable large sized bug.

5 de janeiro de 2026
Opinião espontânea
logótipo da Hulken

Resposta da Hulken

Hi there,

We're truly sorry for the frustration and inconvenience you experienced, especially given that you were counting on the bag for your move. You were absolutely right to expect clear availability information and timely, responsive support when placing your order.

We acknowledge that our response time and the delay in providing accurate inventory details did not meet the standard of service we aim to provide. Although the order was ultimately delivered on January 20th, we understand that it arrived too late to be useful and that you no longer had access to the original delivery address.

Your feedback has been taken seriously and shared internally. We are actively working to improve inventory transparency, shipping communication, and response times to prevent situations like this in the future.

We appreciate you taking the time to share your experience and sincerely regret that we fell short in this case.
Hulken

Classificada 1 em 5 estrelas

ZERO communication

I had purchased a Hulken bag the beginning of December. I never got an e-mail with my order # or any tracking information. I did keep getting e-mails that I left something in my cart so I thought, well maybe I didn't actually purchase the bag so I repurchased a couple weeks later. Again I never received an e-mail with my order # or tracking. The first bag I ordered delivered the day I ordered the second bag. I still continued to get e-mails saying I left something in my cart. I have now been trying to get ahold of Hulken for the last two weeks to return the 2nd bag and I cannot get ahold of anyone. No one will return my e-mails.

18 de dezembro de 2025
Opinião espontânea
logótipo da Hulken

Resposta da Hulken

Hi there,

We're really sorry for the confusion and frustration this experience caused, especially during a busy time of year. We understand how upsetting it can be to feel out of the loop and unable to reach support.

After further review, we found that the email address entered at checkout was incorrect, which prevented our order confirmation, tracking updates, and customer service replies from reaching you. This also explains why you continued to receive cart reminders while not receiving order-related messages.

We apologize for the inconvenience this caused and for the difficulty you experienced while trying to arrange a return. Our team is available to help and would be happy to resolve this promptly.

We appreciate you bringing this to our attention, feedback like this helps us improve the checkout and communication experience for our customers.
Hulken

Classificada 1 em 5 estrelas

The company promised a before-Christmas…

The company promised a before-Christmas delivery and failed. I was assured by an agent when I placed the order that it would arrive in plenty of time before Christmas. As Christmas approached, the story changed, and I was told they had too many orders to fill. What!? It is Christmas...did you not plan for this?

22 de dezembro de 2025
Opinião espontânea
logótipo da Hulken

Resposta da Hulken

Hi there,

We're truly sorry for the frustration this caused, especially around the holidays. We understand how disappointing it is when an order doesn't arrive as expected.

At the time of purchase, the item was placed as a pre-order based on availability, and our team shared the most accurate delivery expectations available at that time. As the season progressed and demand increased, the delivery timeline unfortunately shifted.

Once it became clear the order would not arrive in time, we completely understood your decision to cancel, and we're sorry we weren't able to meet your expectations on this occasion.

We appreciate you taking the time to share this feedback, it helps us continue improving how we communicate timelines during peak periods.
Hulken

Classificada 5 em 5 estrelas

Great customer service

Great customer service. I ordered wrong size inserts, sent an email
And got a response with in minutes she fixed my mistake. Love my Hulken products!

14 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I AM IN LOVE WITH HULKEN

I had saw these bags online and on youtube Pinterest all over the internet at that point I wanted a bag and waited till my birthday loved my present. I use them to move stuff in my house room to room occasionally take it to the grocery store but mostly use in my house anr love it. I find my hulkens I have a large and a medium flamazing and come in handy and work great to move stuff room to room and great to store stuff in it. I live in a apartment and they are handy.

28 de agosto de 2025
Opinião espontânea

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