HumberpetsOpiniões 

136
TrustScore: 4 em 5

3,9

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Classificada 1 em 5 estrelas

Very disappointed with my order. Engraving so small I couldn’t read it. Sent a picture and a complaint to them yet nothing. Very poor

Classificada 5 em 5 estrelas

Lovely collar. Slightly heavier than my dogs previous collar but it doesn't seem to be a problem for her.

Classificada 5 em 5 estrelas

Fantastic customer service and I love the unique products you provide. It's very difficult to get collars like this anywhere else. They're very beautiful. I'd love to see collars for large breeds with... Ver mais

Classificada 3 em 5 estrelas

The product itself was fantastic. However i wasnt aware it was being shipped from China. I originally ordered it, as the store was about 25miles from me so i thought the postage time would be abou... Ver mais

Informações sobre a empresa

  1. Loja de animais de estimação

Escrito pela empresa

We are Humber Pets. Small, family run online pet store.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

136 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,9

Todas as opiniões

(136)

0 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Received someone else's Order!

I Ordered a personalised dog collar as a gift and received someone else's order, totally different type of collar and name. I have emailed the company twice in the past week and had no reply as to where my original order is or even an apology. I'm presuming the person who's collar I received is having the same trouble.

30 de janeiro de 2024
Classificada 5 em 5 estrelas

wrong size shipped

Ordered size small of a cat collar but received large one. I sent email to Humberpets and explained the situation. They immediately sent out the correct size. The collar is a very good quality and fits nicely on our furry baby 👌
Definitely had a very good experience. I do value a fast communication and great customer service, therefore a 5* rate from me :)
Thank you Humberpets

2 de janeiro de 2024
Classificada 5 em 5 estrelas

Brought a coat for my dog …

Brought a coat for my dog which firstly was great quality, unfortunately the zip broke but humber pets couldnt have been more helpful and provided a refund immediately

3 de janeiro de 2024
Classificada 1 em 5 estrelas

A UK business??

A UK business??
Everything on the site comes from China! That is why the site is so poor.
You won’t find any pet food or treats on there, only accessories.
The business is operated from a desk in a warehouse (Waffle 21 Ltd) and has no physical shop at all.
I am still waiting for a cat collar ordered over a week ago.
Customers should be made fully aware that this business is not supplying from the UK. I would not have bought from them had I known.
I have requested a full refund as I am not prepared to wait any longer when I can buy the same thing two miles away at Pets at Home and have it today.
AVOID

2 de dezembro de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

It would have been helpful if the 'in…

It would have been helpful if the 'in stock' and 'tracking number' advice updates had indicated that your supplier was (presumably) in China as it was over a week before the Royal Mail tracking number was operational. If you set your customer expectations up front then it makes for a better experience.

22 de novembro de 2023
Classificada 2 em 5 estrelas

I bought four personalised dog collars…

I bought four personalised dog collars for my two dogs. I was very happy with them until my Labradors collar came open twice while walking, she is a very strong dog. I thought I would use the spare one that I had bought. The same happened again. I have not had the same trouble with my other dog, as he does not pull when walking. It could have been very dangerous if we had been near a road.

16 de agosto de 2023
Classificada 5 em 5 estrelas

quality

The lead and collar is great quality, the collar is slightly padded, and the lead is a little longer than our regular one and we are very pleased with it.

1 de setembro de 2023
Classificada 1 em 5 estrelas

My order never arrived.

I ordered 2 cat collars, that were never delivered. When i contacted the company i was told my order was on the way. It never arrived & no sign that it ever will. Now i will need to chase up getting a refund. Very poor service. I do not recommend using Humber Pets

13 de setembro de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

Easy to use Web site and ordering was…

Easy to use Web site and ordering was easy to do , The item was delivered in the time scale given . I was disappointed with the item purchased for the dog which was poorly constructed , The stitching started coming apart on the second day so it had to be thrown away , My dog which is an American cocker Spaniel is placid and not rough with her toys so I was disappointed that this happened , It would have cost me almost the price of the item to send back so decided to bin it .

22 de agosto de 2023

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