IBBE DESIGN Opiniões 

Resposta da IBBE DESIGN

17/10/2023

Vielen Dank für Ihre positive Bewertung! Wir freuen uns sehr zu hören, dass Sie eine großartige Erfahrung mit unseren Dienstleistungen gemacht haben. Bei IBBE DESIGN ist die Zufriedenheit unserer Kunden oberste Priorität, und Ihr Feedback bestärkt uns in unserem Streben nach Exzellenz. Wenn Sie in Zukunft Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir freuen uns darauf, Sie erneut zu bedienen!

Resposta da IBBE DESIGN

2/11/2022

Lieber Mario,

vielen Dank für dein ehrliches Feedback, das wissen wir zu schätzen. Sie können Ihre gewünschte Versandart an der Kasse auswählen, einschließlich 2-Mann-Lieferung per DHL, wo der Artikel in Ihr Wunschzimmer geliefert wird. Der Service ist gegen Aufpreis verfügbar.

Wünsche dir einen sehr schönen Tag

Ibbe Design Team

Resposta da IBBE DESIGN

9/02/2022

Dear Sebastian,

thank you very much for your feedback. As explained to you in the email, the difference has occurred during the bank transfer while you were paying in our store in a different currency (DKK) than Euros. We have refunded you the very full amount which you have paid in Euros. The amount of the payment which is made in another currency is converted according to the current exchange rate according to the payment option/service you choose and use. The services usually convert the amount according to their exchange rate which you can be informed about in the term and conditions on the service's website - for example, Paypal.

However, the situation is more complicated in how your bank handles the conversion. For payment in other currencies, it may be different and may follow the course of the card institution/service and add some extra percentage, often a fixed conversion fee.

Therefore, get acquainted with the conditions of your bank and your specific payment card. Each bank has different conditions, different within its cards.

When paying in a foreign currency, the exchange takes place in the bank only when it is posted, not when the amount is blocked. And the posting takes place later (in the order of days, or only when the order is finalized / the service is used) and the exchange rate may change in the meantime.

We recommend paying in the original currency.

I hope this explanation will be helpful also for the future transaction in other stores

If you have any further questions, you are always welcome to reach us.

Resposta da IBBE DESIGN

9/02/2022

Dear Sebastian,

thank you very much for your feedback. As explained to you in the email, the difference has occurred during the bank transfer while you were paying in our store in a different currency (DKK) than Euros. We have refunded you the very full amount which you have paid in Euros. The amount of the payment which is made in another currency is converted according to the current exchange rate according to the payment option/service you choose and use. The services usually convert the amount according to their exchange rate which you can be informed about in the term and conditions on the service's website - for example, Paypal.

However, the situation is more complicated in how your bank handles the conversion. For payment in other currencies, it may be different and may follow the course of the card institution/service and add some extra percentage, often a fixed conversion fee.

Therefore, get acquainted with the conditions of your bank and your specific payment card. Each bank has different conditions, different within its cards.

When paying in a foreign currency, the exchange takes place in the bank only when it is posted, not when the amount is blocked. And the posting takes place later (in the order of days, or only when the order is finalized / the service is used) and the exchange rate may change in the meantime.

We recommend paying in the original currency.

I hope this explanation will be helpful also for the future transaction in other stores

If you have any further questions, you are always welcome to reach us.

Resposta da IBBE DESIGN

9/02/2022

Dear Uday,

We are incredibly grateful that you took the time out to leave us a 5-Star review. We’re here for you anytime ⭐⭐⭐⭐⭐

Resposta da IBBE DESIGN

9/02/2022

Liebe Simone,

Wir sind unglaublich dankbar, dass Sie sich die Zeit genommen haben, uns eine 5-Sterne-Bewertung zu hinterlassen. Wir sind jederzeit für Sie da ⭐⭐⭐⭐⭐