The man in the morning was difficult to communicate with. Didn’t find him approachable or kind to deal with. He was abrupt and not helpful . We do not frequent the city so we had some questions but... Ver mais
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Leia as opiniões dos outros
I made a reservation and prepaid online using my credit card. Got there at 3:30, Icon took my keys and parked my car. Parked overnight and came back at 8:00 AM. They brought me my car, I checked it fo... Ver mais
Paid $43 from app when I arrived. When I was leaving the garage I was told I owed $78. Showing I paid on the app ( got discount ) still owed another $8 because of time (?). Did not like to be blindsid... Ver mais
What a special gentleman who treated me so nicely, chatted with me about the show I saw and just was all-around great!!!! I hope his manager sees this!!!
Informações sobre a empresa
Escrito pela empresa
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Informações de contacto
101 East 13th Street, 10003, New York, NY, Estados Unidos da América
- (212) 674-9706
Informação importante
3,8
Bom
93 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 84% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Scam
Scam. $96 to park! I should have checked the pricing and reviews. Never again!
15 de novembro de 2025
Opinião espontânea
Resposta da Icon Parking - AMBER PARKING LLC
Peter, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating unexpected costs can be. Our parking rates are based on location and demand, and we always aim to provide clear pricing information upfront. We’ll review how this is communicated to ensure it’s more transparent for future guests. If you’d like to discuss this further or share additional details, please reach out to our customer support team at customerservice@iconparking.com we’d appreciate the opportunity to make things right.
Great experience!
The process was smooth, and simple, the attendant was very courteous. Great experience overall.
19 de outubro de 2025
Confirmation didn’t have qr code at…
Confirmation didn’t have qr code at check in until person at garage found it with phone number.
Reservation had ro be done with your office. Not able to do online
Your computer had problems.
Long time customer- not good.
19 de outubro de 2025
Resposta da Icon Parking - AMBER PARKING LLC
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your recent visit.
We understand how frustrating it must have been to arrive without a QR code and to encounter technical issues with our system. Your experience does not reflect the standard of service we aim to provide, especially to our long-time customers like yourself, whose loyalty we truly value.
We’re currently reviewing the check-in and reservation process to ensure smoother, more reliable service moving forward. Your comments have been shared with our team so we can address the issues you raised and prevent similar occurrences in the future.
If there’s anything we can do to make this right or assist with future reservations, please don’t hesitate to reach out directly. We appreciate your continued support and hope to restore your confidence in our service.
Always park here!
The attendant is very kind and helpful! I have the option of a closer parking garage, but choose this one because of the attendant.
21 de maio de 2025
Top service at a great location…
Isa and Darryl make such a professional experience and treat customers with great respect. Thank you
27 de abril de 2025
Problem with pricing
Paid $43 from app when I arrived. When I was leaving the garage I was told I owed $78. Showing I paid on the app ( got discount ) still owed another $8 because of time (?). Did not like to be blindsided and why didn’t first price count as sufficient?
29 de março de 2025
A Very Special Icon Experience
What a special gentleman who treated me so nicely, chatted with me about the show I saw and just was all-around great!!!! I hope his manager sees this!!!
3 de abril de 2025
Overbooking
We reserved this lot online over 24 hours beforehand and when we showed up the lot was full and they couldn’t accommodate us. The reservation didn’t let me cancel afterwards either. Horrible business practice filling lot over capacity so people who prebook can’t fit.
This isn’t the first time this has happened to us either. Please fix bookings so when you prepay your spot is reserved.
30 de março de 2025
Resposta da Icon Parking - AMBER PARKING LLC
Thank you for sharing your feedback. At Icon, we strive for unconditional commitment to customer satisfaction, and we sincerely apologize for not meeting your expectations! We want you to know that your feedback will give us the chance to resolve any problems that may occur and assist us in identifying areas where service can be improved. Please kindly check your email for updates regarding your reservation and we hope to offer you better service in the future.
I’m a little disappointed that I…
I’m a little disappointed that I prepaid $43 for 2 1/2 hours but was charged even more, $8, when I picked up my car. My scheduled time was 11:30am-2pm but the actual time stayed was from 11:05am -1:35pm. I think it’s unfair. I use icon all the time for my parking needs but now I guess I have to consider other parking places even if I have to walk 10 blocks for a cheaper rate. Paying tolls, congestion pricing and parking is a lot.
5 de janeiro de 2025
Icon Go a disaster
Icon Go a disaster. Made using my account info, but got no confirmation and app lost the reservation. Never went there, no way to share the reservation with another driver, and I’m out $58.
12 de dezembro de 2024
Resposta da Icon Parking - AMBER PARKING LLC
Thank you Kenneth for taking the time to provide your feedback. We are sorry to hear you had a frustrating experience and we sincerely apologize that our service did not meet expectations. Your comments allow us the opportunity to do better. We are looking into the issue and aim to resolve it promptly.
Easy in
Easy in, easy out. Booked ahead of time and really couldn’t have been better.
21 de novembro de 2024
We took the trouble to prepay our…
We took the trouble to prepay our reservation at 13th st in Manhattan, only to be refused. The attendant, without looking at our reservation, said they were full.
He told me to contact ICON for refund.
UPDATE:
Icon returned our payment. I appreciate that they reached out to me based upon our review.
I am updating the review to three stars, based upon the refund.
19 de julho de 2024
Resposta da Icon Parking - AMBER PARKING LLC
Nancy, We thank you for taking the time to bring this matter to our attention. Please accept our apologies and rest assured we will incorporate your experience into our ever-evolving training and continue to improve. We appreciate your business and hope to have the opportunity to serve you again in the future. Please kindly check you email for up-to-date information regarding your reservation.
I reserved the garage about a month in…
I reserved the garage about a month in advance only to arrive and find out that they overbooked and were full. The man working there was super nice and sent me to another garage 3 blocks away. He said that they would honor my prepaid reservation. When I went to the other garage, they told me they couldn't honor it. They eventually took it, so I don't know if it was just a misunderstanding between the 2 garages that they would accept the overflow from the first. It worked out, but was annoying and time consuming.
17 de julho de 2024
Resposta da Icon Parking - AMBER PARKING LLC
We value your feedback and have taken steps to address the issues you encountered. We would be grateful for the opportunity to make things right and regain your trust. Please give us another chance to exceed your expectations and show you the exceptional service we strive to provide. Your satisfaction is our top priority, and we are committed to ensuring a positive experience for you.
Not worth using the app and booking
1 - I should be able to build up my rewards to use the discount when I want, to include parking free for a day when enough points are earned. Not automatically getting the discount on each charge.
Also to get $5.00 discount then a 1.99 convenience fee that is ridiculous. I paid $47 dollars for 2 hours of parking and only saved $3.
2 I paid $47 for 2 hours of parking and I was 15 minutes late and was charged an additional $6. So overall I paid $54 for 2 hours of parking.
It's beyond me how you can give a $5 discount only to charge a $1.99 fee
There are way too many garages in the city to park and not deal with these issues. I am considering not using this program going forward.
26 de junho de 2024
Resposta da Icon Parking - AMBER PARKING LLC
Charlie, we found that our customers benefit more using Icon Rewards members and receiving 10% off their daily parking each time.
Please note that before our website allows you to finalize your booking, it is required that you acknowledge and accept our terms and conditions which states that if you arrive before the reservation time, or, exit after the reservation time, you will be subject to pay for the time parked outside of your reservation. This is calculated automatically, and the payment will be required at the time of check-out.
Our convenience fee on daily transactions offsets the costs of maintaining and optimizing our technology and supporting future service developments to provide a seamless, hassle-free parking experience for our customers.
We appreciate your business and hope to have the opportunity to serve you again in the future.
Great service
16 de junho de 2024
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