Not the best experience. I always park at this garage once a month. I prepay parking on the icon go app. They did not want to let me in as they said they were full and it is a hotel garage. It is... Ver mais
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Leia as opiniões dos outros
The attendant was thorough, inspecting the car for any imperfections before parking it. The wait time was not long at all and the car was ready in no time when it was time for me to pick it up.
Easy ride in, staff was very helpful and very polite. Coming back late night the gate was closed and the bell is only working on the lower level, which left me ringing the bell multiple times to get s... Ver mais
A very active garage with outstanding service. Attendants are friendly, personable and courteous. In the future, I would definitely return and park at this location.
Informações sobre a empresa
Escrito pela empresa
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Informações de contacto
35-39 East 61th St, 10021, New York, NY, Estados Unidos da América
- (212) 980-3057
Informação importante
3,9
Bom
159 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 84% das suas opiniões negativas
Geralmente responde em 48 horas
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Not the best experience
Not the best experience. I always park at this garage once a month. I prepay parking on the icon go app.
They did not want to let me in as they said they were full and it is a hotel garage.
It is my understanding that if I use the icon go app with pre pay I am guaranteed parking.
They finally agreed to let me in. It was very frustrating and I was late for my appointment.
Thanking you in advance for your help with this matter.
15 de outubro de 2025
Took forever to get checked out and…
Took forever to get checked out and vehicle down from the lift. Waited easily 15min, only to witness attendents loading around the lower floor the entire time. Witness multiple other customers receive their vehicle before me, despite checking out after, at least 3 others.
3 de junho de 2025
Resposta da Icon Parking - DISTINCTIVE PARKING LLC
Daniel, we’re sorry to hear that your wait felt excessive. Our team does prioritize efficiency, but sometimes vehicle placement, lift access, or specific customer instructions can affect the order in which vehicles are retrieved. While it may have looked like a free-for-all on the lower floor, there’s often more going on behind the scenes than meets the eye.
That said, we appreciate the feedback and will continue to work on making our service both faster and more transparent.
I arrived at Icon on 62st St and showed…y
I arrived at Icon on 62st St and showed my code. My car was taken immediately. Retrieval was also easy as all I needed to do is scan the code on the phone again. Great service.
30 de maio de 2025
The men were kind
The men were kind, friendly, helpful and very professional.Couldn't ask for a better service.
28 de maio de 2025
Courteous efficient and welcoming
12 de abril de 2025
every time i book online and pay
every time i book online and pay, when I get to the lot they tell me they are full. then they say that its more money and then they say that its not valid from icon on line. Its very frustrating
2 de maio de 2025
Resposta da Icon Parking - DISTINCTIVE PARKING LLC
Thank you Suzanne for sharing your experience with us. We take pride in providing outstanding service and we're saddened to see we missed the mark. Your detailed review will assist in developing a better experience for all our valued customers.
Very professional and pleasant to deal…
Very professional and pleasant to deal with
13 de janeiro de 2025
Desk clerk listened my view
Desk clerk listened my view that my car in a sport version is an on "oversized" SUV. He did not charge the extra fee, but explained he would have to next time.
7 de janeiro de 2025
The place was understaffed and it took…
The place was understaffed and it took 10 minutes for my car to be checked in. It did not matter that I booked a reservation in advance.
26 de outubro de 2024
I overpaid for parking
I overpaid for parking. I stayed two hours and it would have been cheaper to just pay the price then to pre-purchase. It did not allow me to pick a shorter time and automatically gave me 12 hours.
29 de agosto de 2024
Great service
Great service. I love the lack of need to wait for a ticket and the reservation system.
22 de maio de 2024
great location, easy access
The staff is always accommodating when I park at this garage! Garage is clean and well lit. I always have great experience there!
10 de maio de 2024
Technically rating should be zero…
Technically rating should be zero stars. I was not able to get in the parking lot due to a long line of cars and wait time of over 20 minutes. I ended up parking on the street. I understand when I prepaid for parking it is not refundable but I certainly should get a refund.
9 de maio de 2024
Resposta da Icon Parking - DISTINCTIVE PARKING LLC
Oscar, We thank you for taking the time to bring this matter to our attention. Please accept our apologies and rest assured we will incorporate your experience into our ever-evolving training and continue to improve.
Please kindly check your email for updated information regarding your reservation.
We appreciate your business and hope to have the opportunity to serve you again in the future.
Resposta da Icon Parking - DISTINCTIVE PARKING LLC
Gitty, We value your feedback and have taken steps to address the issues you encountered. We would be grateful for the opportunity to make things right and regain your trust. Please give us another chance to exceed your expectations and show you the exceptional service we strive to provide. Your satisfaction is our top priority, and we are committed to ensuring a positive experience for you.
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