Although I had a prepaid reservation, the garage was full and I had to wait for at least 15 minutes and was late for my doctor's appointment. The staff was very helpful and did their best to accomodat... Ver mais
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Leia as opiniões dos outros
Great parking space and attentive attendants I have an issue with cell phone # 1 201 805 8614 It is not receiving messages that the attendants send me. It has happened several times already How... Ver mais
Honoring my reservation in a NYC garage is always my top priority. I have seen too many people in other parking locations left stranded after long tiring drives just to have an attentand inform them... Ver mais
Very nice and helpful attendant. Your app stinks! Can't get the bar code reader to read the code because your app will not allow the picture to minimize. The attendant had to write down the number... Ver mais
Informações sobre a empresa
Escrito pela empresa
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Informações de contacto
318 E 73rd St, 10021, New York, NY, Estados Unidos da América
- (212) 650-9416
Informação importante
4,3
Excelente
188 opiniões
Respondeu a 84% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very nice and helpful attendant
Very nice and helpful attendant. Your app stinks! Can't get the bar code reader to read the code because your app will not allow the picture to minimize. The attendant had to write down the number to process my stay.
25 de junho de 2025
Quick service and no problems
26 de junho de 2025
Your employees!!
21 de junho de 2025
What's Gone Wrong With ICON!
For the second time in less than a month, ICON accepted my reservation & $$ but failed to email me the necessary info to show the parking agent when I arrived. I was held up for 30 minutes, making me late to my event, then forcing me to pay the going rate on top of the ICON rate I had already authorized against my credit card.
The same SNAFU occurred today, although I had anticipated the problem, called ICON Help line and
had fall-back information that the attendant finally accepted.
I have been delighted with ICON and used your services for a number of years. What's going on?
I will not use your system again until you assure me that you have solved this seemingly basic process.
For me to go into NYC, as I have been doing for half a century or so, now costs me $7 tolls on the NJ Turnpike; $17 for the Lincoln Tunnel, and $9 Congestion pricing. Add the $60+ I paid for parking today, and you see why I want a more reliable parking arrangement than ICON is now offering.
I expect a response asap.
Thank you.
Rose Gilbert
24 de abril de 2025
Resposta da Icon Parking - INTEGRITY PARKING LLC
Thank you for leaving your feedback. We are sorry to hear about your negative experience and sincerely apologize if you did not receive prompt and courteous attention from the garage staff. We take pride in providing outstanding service, and we're saddened to see we missed the mark.
We are always working on improving our customer experience and will share your feedback with the District Team Leader in charge of the location so they're aware of the issue and can incorporate your experience into our ever-evolving training.
Once again, we apologize that we did not meet expectations and will strive to offer you better service in the future.
Easy entry and Exit
Easy entry and Exit - Attentive Staff - Well lit - Not overly busy when I arrived or left - so easy in and out.
9 de abril de 2025
Great parking space and attentive…
Great parking space and attentive attendants
I have an issue with cell phone # 1 201 805 8614
It is not receiving messages that the attendants send me. It has happened several times already
How should this be addressed?
Thank you
4 de abril de 2025
Great attendant service
Great attendant service. Had the car ready the minute we asked him.
Great job.
2 de abril de 2025
Charged a ton extra… made me use cash
Charged a ton extra… made me use cash. Total joke, but held hostage since it was on the way out.
12 de março de 2025
Resposta da Icon Parking - INTEGRITY PARKING LLC
We thank you for taking the time to bring this matter to our attention. Please accept our apologies and rest assured we will incorporate your experience into our ever-evolving training and continue to improve. We appreciate your business and hope to have the opportunity to serve you again in the future.
Price to park was reasonable
Price to park was reasonable
The parking garage was full of cars, yet organized and efficently run.
The parking attendants were polite and professional.
Would definitely use this parking garage again.
2 de março de 2025
Very friendly and courteous team member
7 de fevereiro de 2025
Cheerful and polite attendant.
23 de dezembro de 2024
No space although I have a reservation?
Nice attendant .
We have a reservation arrived on time at the parking garage.
The attendant greeted me with we are full. I explained that I’ve paid reservation and showed him the app with my details.
He told me that the Icon people don’t know that he’s full and he doesn’t have space. It took me five minutes to convince him to take my car.
He’s a nice guy, but I think that Icon has to train their people better.
21 de dezembro de 2024
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