We went to Long Island City, and we're looking for parking. We were reluctant to use park whiz because we didn't know what "oversized" mean for our SUV. The gentleman working was fabulous (even when... Ver mais
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Leia as opiniões dos outros
This was my first experience with Icon and I hoped all would go as advertised. I pre-paid a spot for 2 days about a month in advance. I was skeptical pulling up to the location. Upon showing my confir... Ver mais
When making my reservation online the time changed when I booked it and I didn't realize that happened until later when I checked the email. It was past the start time so could not cancel the reservat... Ver mais
I couldn’t find the parking garage. I used the address that was provided in the GPS and there was no parking garage when I “arrived”. I was running late bc of traffic so I had to find another garage a... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Informações de contacto
31st Street, 11101, Long Island City, NY, Estados Unidos da América
- 3479157340
Informação importante
4,4
Excelente
107 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
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Great service and friendly staff
29 de dezembro de 2024
everything was great
everything was great. easy drop off and pick up. very safe and the pricing wasn't bad for the area.
2 de dezembro de 2024
I did not get my confirmation email and…
I did not get my confirmation email and the parking attendant charged me again at a higher price.
19 de novembro de 2024
Resposta da Icon Parking - QUEENS LIC PARKING LLC
Thank you Donna for sharing your feedback. At Icon, we strive for unconditional commitment to customer satisfaction, and we sincerely apologize for not meeting your expectations! We want you to know that your feedback will give us the chance to resolve any problems that may occur and assist us in identifying areas where service can be improved. Again, thank you for your feedback, and we hope to offer you better service in the future.
I couldn’t find the parking garage
I couldn’t find the parking garage. I used the address that was provided in the GPS and there was no parking garage when I “arrived”. I was running late bc of traffic so I had to find another garage and park there
15 de novembro de 2024
Resposta da Icon Parking - QUEENS LIC PARKING LLC
Thank you for sharing your experience with us. We take pride in providing outstanding service and we're saddened to see we missed the mark. Your detailed review will assist in developing a better experience for all our valued customers.
All ok with drop off and pick up!
28 de outubro de 2024
Thank you Carols!
I used this parking facility this weekend and was very impressed with the service provided by Carlos. He was both kind and professional. I will definitely use this facility again in the future.
5 de setembro de 2024
Amazing service!
16 de agosto de 2024
Very friendly and professional service
11 de agosto de 2024
Saturday night!!
The lot was expecting me. And when I text to pick up it only took them 15 minutes to retrieve my car. They checked my e-ticket to validate it was me. Professional!
4 de agosto de 2024
It is scam
The parking lots refused to take my icon information and said that they do not take icon ticket. I have to pay 20 dollars. However Icon has refound my ticket. That is much appreciated Icon is a a great trustworthy company
16 de junho de 2024
Resposta da Icon Parking - QUEENS LIC PARKING LLC
We are sorry to hear you did not have the best experience with our team. At Icon, we strive to provide nothing less than excellent service and we're sorry we missed the mark. We are always working to improve and hope you give us another chance to make things right.
Everythinh perfect
4 de junho de 2024
Resposta da Icon Parking - QUEENS LIC PARKING LLC
Kenny, This is never the experience you should have at Icon! We are sorry to hear of the damage to your vehicle.
If you have not already filed a claim, please return to the garage and fill out an incident report. Claims can only be filed in the garage. Only then will you be assigned a claim number which you should include in your correspondence.
Please kindly forward any further correspondance directly to claims@iconparking.com or by phone 212-686-9800 ext. 1966.
Outstanding Customer Service
Outstanding customer service. A pleasure to deal with.
23 de abril de 2024
easy process
reservation, parking, and retrieval are very easy. Attendee at parking lot is friendly and easy to talk to.
19 de março de 2024
Good parking
We reserved the parking in advance, we were lodging at a hotel nearby. Employees were polite and efficient. No additional charges whatsoever of what we prepaid. Ideally situated.
6 de março de 2024
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