The interaction and experience directly with Icons was excellent with responsive and professional staff.
The product received (and purchased as a gift) was exactly as advertised and arrived promptly.
I was however hugely disappointed and outraged to receive a monstrous bill from the courrier company used by Icons for the delivery of the product despite already having paid Icons almost GBP 98 in 'shipping and handling'. The courrier company then charged me an additional amount several times the shipping charge on supposed import duties, using a calculation that did not make sense. Having reported it to Icons, I would have expected the company to be more proactive in looking into this with their chosen courrier company. Buyers should be alerted to this beforehand.

The item was broken because poor packaging

5 stars all the way, no question! As a long-time sports memorabilia collector, I’m absolutely stoked with the quality of my Icons purchase. The items are exactly as described, in perfect shape, and the framing work is top-tier—total love for that.

Just a couple quick notes, nothing major at all:
First, shipping was a little slower than I expected, probably because you guys do the custom framing after the order comes in, right? Totally get it, and it’s not a big deal for me at all—I wasn’t in a rush, so it’s all good.

Second, I’ve got a suggestion that I think would be a game-changer for collectors like me. A lot of us pick up vintage Icons pieces (10, 15, even 20 years old) from the secondary market, and right now, we have to send them off to third-party authenticators like PSA in the US just to verify they’re real Icons products. It’s a huge hassle, extra cost, and a total pain. It would be amazing if Icons could launch an official in-house authentication service for your own historical items. And honestly, we collectors would totally be fine paying for this service—no problem at all. It would add so much value, protect your brand’s reputation, and make our lives way easier.

Overall, this is an awesome company with amazing products, and I’m so happy to be a customer. 10/10 would recommend to every collector out there, and I can’t wait to see this authentication service become a reality down the line!

I ordered a signed jersey, and it did not arrive in the condition it should have. I reported the issue immediately.
Only after following up multiple times did we realize that Icons had been replying to me, but the emails apparently were not getting through.
We agreed on a solution: the package would be collected, repaired, and then shipped again.
Several days have passed since that email, and once again I have received no response.
I am therefore requesting that Icons.com respond to my emails through this channel.
Request (98527)
Order: #1000059490

Fast response to questions, good support and follow-up. Great products and advice.

I bought a framed signed shirt, no communication from sender after it was bought, package was left outside of the house without any notification, it arrived with scratched frame and unmounted (perhaps due to delivery). Extremely disappointing for a purchase of this magnitude. I have bought articles here before and never had an experience this bad.

I've ordered a signed and dedicated photo from Luis Suarez.
From start to finish i got help and answers for all my questions and wishes. Especially Alfie was my guy! He helped me with everything.
Really happy with the dedicated photo, even with a photoproof of Suarez holding it was included in the COA, which is really nice.
In general im just happy with Icons.com and Icons VIP for many years.
Many thanks!!!

I just received a bill from FedEx to pay for my shipping a second time?

Great communication with latest updates & progress up to final shipping day.

I decided to treat myself to a shirt signed by the legendary Christian Vieri (Bobo) — a true icon of the 90s and the pride of Italian national team! I ordered from ICONS.COM and was pleasantly surprised by the delivery speed. I live in Shanghai, and the parcel arrived in literally 7 days. The tracking worked from day one, and there were no issues with customs at all.
The packaging was perfect: a rigid plastic case (capsule) containing the signed shirt and the Certificate of Authenticity (COA) with all the holograms.
I'm really happy with my purchase. You can trust this store; they handle deliveries to China perfectly. Now I'll be looking for more items to add to my collection. Forza Italia!

Item was exactly as described. Very pleased. FedEx made a shipping error and the customer service from Icon was fantastic- they proactively alerted me to what was happening and gave me updates along the way. Great service.

I want to thank Dan for his help, I am very happy for my Messi and Ronaldo shirts, 100% the best purchase of my life, thanks again to the best memorabilia page in the world icons.com

I'm so thrilled to get Messi's memorabilia that I always wanted since I was a child. It's the third time I ordered signed items from Icons, and I'm pleased with my purchases. I've always received everything very well packed and without issues. All was perfect.
I got my golden pieces at a wonderful discount price that is never bad. Thanks, Icons, for always making offers that we can afford and fulfilling our dreams.
Nothing negative to say. Recommended 100 %

Even though the initial item was received damaged they replaced the frame and customer service was good

Icons is currently the premier sports memorabilia company, offering expert authentication services. They provide guarantees for any autographed jersey produced by Icons, which I believe demonstrates the utmost respect for the market and collectors alike. I've had several of my collectible jerseys authenticated through them. Those with complete documentation were processed swiftly, though one took a bit longer due to unclear materials I initially provided. Once I supplemented the original order with the order number, they promptly confirmed it. This reflects the responsible approach of the Icons team, truly safeguarding every jersey that comes from Icons!

Long time customer who has always been pleased with icons.com products and customer service.

One star for the offering, yet, the rest was disastrous. I wish there is an EU shop, perhaps idea for someone to compete with icons.com. Handling company seemed to be more involved in resolving then icons.com support team, they just don't care, poor service, misleading info about shipping and handling.

Brought for a 70th birthday present
Really easy ordering and communication. Arrived a day earlier than expected
Would highly recommend

I received the package of the signed goalie glove and letter of authenticity. I have bought memorabilia in the past from many vendors and this was the first time I received product from overseas that was shipped in a plastic bag. The letter of authenticity is mangled and really can not be given with this gift, so it makes the whole process less valuable and for the price, a box really isn't that much cost. If you are going to send a letter with the product at least make it look professional. I doubt I would trust another shipment overseas.
UPDATE - Icons corrected the issue as soon as I reviewed. I was shipped a new Letter of Authenticity by DHL and it showed up in perfect condition.