identi Opiniões 

Resposta da identi

14/08/2026

Thank you for taking the time to leave your feedback.

We’re pleased to hear that, once your call was answered, our advisor was helpful, cheerful, and able to provide you with the support you needed. We’ll be sure to share your kind comments with her, as it’s wonderful to know that she made a positive impression despite the wait you experienced.

We are sorry that you had to wait longer than you would have liked for your call to be answered. We completely appreciate that waiting in a telephone queue can be frustrating, particularly when you’re contacting us about something important relating to your pet.

Our contact centre can experience periods of particularly high demand, and our teams work hard to answer calls as quickly as possible while still ensuring that each customer receives the time, attention, and support they need once they get through. We never want customers to feel rushed, so there can be a balance between reducing waiting times and making sure the service provided during the call remains thorough and helpful.

It’s therefore fantastic to hear that your advisor was able to provide a cheerful and helpful service once you reached us. Friendly and approachable customer service is something we place great importance on, and your feedback is a lovely reflection of that.

Thank you again for your patience and for taking the time to share your experience. Your feedback is genuinely appreciated and helps us continue looking for ways to improve the service we provide.

We wish you and your pet many happy, healthy, and safe years together. If you ever need any further assistance, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Resposta da identi

14/08/2026

Thank you for taking the time to leave your feedback.

We’re sorry to hear that you’ve had difficulty getting through the password setup stage. We appreciate how frustrating it can be when you’re simply trying to access your account and the process is preventing you from moving forward.

The password requirements are in place to help protect our customers’ accounts and the sensitive information held within them. When setting up your password, it does need to meet all of the criteria displayed on screen before it can be accepted. This can include the required length and a combination of different character types, depending on the account requirements.

We appreciate that these requirements can sometimes be frustrating, particularly if you’re not sure which part of the criteria your chosen password is failing to meet. If you’re still having difficulty, please contact our Customer Care team and we’ll be more than happy to talk you through the requirements and help you get your account activated.

We take the security of our customers’ information extremely seriously, so while we appreciate that the additional password requirements can feel inconvenient, they are an important part of keeping accounts and pet records secure.

Thank you again for your feedback. We hope you’ll give us the opportunity to help you get through the activation process and access your account successfully.

Warm regards,

Ben
Identibase

Resposta da identi

14/08/2026

Thank you so much for taking the time to leave such a lovely and heartfelt review!

We’re absolutely delighted to hear that Ellie was able to put your mind at rest and give you that extra reassurance about your best friend, PJ. It’s very clear from your review just how much he means to you, and we completely understand how important it is to have peace of mind knowing that, should he ever become lost, his microchip details and protection are there to help.

We’re especially pleased to hear that Ellie took the time to explain everything and make sure you felt confident about the service and the protection available for PJ. Providing reassurance to pet owners is a huge part of what we do, because we know our pets are much more than simply animals – they’re much-loved members of the family and, as you put it, our best friends.

Our missing pet services are designed to provide additional support should the worst happen, helping to increase awareness when a pet goes missing and improve the chances of them being safely reunited with their keeper. Knowing that this has given you greater peace of mind is fantastic to hear.

We’ll be sure to pass your lovely comments on to Ellie. She’ll be thrilled to know that her help has made such a positive difference and that you now feel more reassured about PJ’s safety.

Thank you again for your wonderful feedback and for trusting Identibase with PJ’s important microchip information. We wish you and PJ many more happy, healthy, safe, and fun adventures together.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Resposta da identi

14/08/2026

Thank you so much for taking the time to leave such a wonderful review!

We’re absolutely delighted to hear that Ellie was able to bring your two dogs together onto the same Identibase account and make the process so easy for you. It’s fantastic to know that what could have seemed like a complicated account issue was handled quickly and smoothly.

We understand how much easier it is to manage your pets when their important microchip information is all held together in one account, so we’re really pleased that Ellie was able to get everything organised for you without any unnecessary hassle.

Providing friendly, efficient, and knowledgeable support is exactly what we strive for, and your kind feedback is wonderful recognition of the care Ellie puts into helping our customers. We’ll be sure to pass your lovely comments on to her – she’ll be delighted to know how much you appreciated her help.

Thank you again for your fantastic feedback and for choosing Identibase for your dogs. We truly appreciate your support and wish you and your two dogs many happy, healthy, and safe years together.

If you ever need any further assistance or have any questions about your account or your pets’ details in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Resposta da identi

14/08/2026

Thank you so much for taking the time to leave your lovely feedback!

We’re delighted to hear that you found our team helpful and, most importantly, that you were able to log into your account without any problems. We know how frustrating it can be when you’re simply trying to access your pet’s information, so it’s fantastic to know that everything went smoothly for you.

Making access to your Identibase account as straightforward and hassle-free as possible is really important to us. Your account gives you access to your pet’s important microchip information, so we want our customers to feel confident that they can access and manage their details whenever they need to.

Your kind feedback means a great deal to the whole team and is wonderful recognition of the friendly and efficient support we aim to provide every day.

Thank you again for your fantastic comments and for choosing Identibase. We truly appreciate your support and wish you and your pet many happy, healthy, and safe years together.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Resposta da identi

14/08/2026

Thank you so much for taking the time to leave such a lovely review!

We’re absolutely delighted to hear that Paris was able to resolve your query and that you found her telephone manner so friendly and professional. It’s particularly wonderful to hear that she listened carefully and understood what you needed without you having to repeat yourself.

We know how frustrating it can be when you have to explain the same issue multiple times, so taking the time to listen properly, understand the situation, and then take ownership of resolving the query is something we place a great deal of importance on. Your feedback is fantastic recognition of the approach we expect from our Customer Care team.

It’s also lovely to hear that you found Paris polite throughout the conversation. Providing a friendly, respectful, and reassuring experience is just as important to us as resolving the issue itself, and it’s fantastic to know that Paris delivered both.

We’ll be sure to pass your kind comments on to Paris. Knowing that her communication skills and attentive approach made such a positive impression will mean a great deal to her and is wonderful recognition of the service she provides.

Thank you again for your fantastic feedback and for choosing Identibase. We truly appreciate your support and wish you and your pet many happy, healthy, and safe years together.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Resposta da identi

14/08/2026

Thank you so much for taking the time to leave such a lovely review!

We’re delighted to hear that Lewis was able to help you when you experienced difficulties accessing your account during the transfer from Animal Tracker to Identibase. We appreciate that moving from one database to another can understandably raise questions, particularly if you encounter an issue when trying to access your account.

It’s fantastic to hear that Lewis took the time to explain the process clearly and was able to get everything sorted for you. Providing clear, patient, and knowledgeable support is exactly what we strive for, particularly during the Animal Tracker migration when customers may need a little extra guidance.

The migration has involved transferring a significant number of customer and pet records, and our Customer Care team has been working incredibly hard to support customers throughout the process. Feedback such as yours is really valuable and helps us understand where customers may need additional assistance.

We’ll be sure to pass your kind comments on to Lewis. Knowing that he was able to explain everything clearly and resolve your access issue will mean a great deal to him and is fantastic recognition of the service he provides.

Thank you again for your feedback and for continuing to trust Identibase with your pet’s important microchip information. We truly appreciate your support and wish you and your pet many happy, healthy, and safe years together.

If you ever have any further questions about your account or the Animal Tracker migration, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Resposta da identi

14/08/2026

Thank you so much for taking the time to leave such a lovely review!

We’re delighted to hear that you received such a quick response when you experienced an issue logging into your account, and that you found our advisor very good, helpful, and professional.

We understand how frustrating it can be when you’re unable to access your account, particularly when you simply want to check or manage your pet’s important microchip information. That’s why we aim to respond as quickly as possible and make sure our customers receive clear, practical support to get them back up and running.

It’s fantastic to know that our advisor was able to deal with your issue efficiently and provide the level of service you expected. Providing friendly, knowledgeable, and reassuring support is exactly what we strive for, and your feedback is wonderful recognition of the work our Customer Care team does every day.

We’ll be sure to share your kind comments with the advisor and wider team. Feedback like yours means a great deal and encourages us to continue delivering a high standard of service to all our customers.

Thank you again for your fantastic feedback and for choosing Identibase. We truly appreciate your support and wish you and your pet many happy, healthy, and safe years together.

If you ever experience any further difficulties or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Resposta da identi

14/08/2026

Thank you for taking the time to share your experience with us.

We’re sorry to hear that you’ve been having difficulty with the situation you’ve described. From the information provided, it sounds like this is a particularly unusual and individual set of circumstances, and we completely appreciate how frustrating it can be when you’re trying to resolve something online and the system doesn’t appear to recognise what you need.

In situations involving a missing pet alongside changes or updates to the pet’s registered details, there can be a number of factors that our standard online processes simply cannot account for. Our online systems are designed to handle the most common requests, but they cannot always recognise or interpret more complex or unusual circumstances without someone reviewing the individual account and records.

This is exactly where our Customer Care team can help. Our friendly advisors are able to look at the specific circumstances, understand what has happened, check the relevant records, and explain what needs to happen to get everything resolved correctly. Where a query requires additional knowledge or investigation, we can also make sure it reaches the appropriate member of our team.

We certainly don’t want you to feel that you’re expected to navigate a complicated situation alone simply because the online system cannot immediately provide the answer. Particularly where a missing pet is involved, we understand how important it is to have someone listen to the full circumstances and provide clear, practical support.

Please do reach out to our team directly if you haven’t already. We’ll be more than happy to take the time to understand your situation and see how we can help. Our friendly Customer Care advisors are on hand to provide the support and guidance you need.

Thank you again for bringing this to our attention. We hope we have the opportunity to speak with you and get this resolved.

Warm regards,

Ben
Identibase

Resposta da identi

14/08/2026

Thank you so much for taking the time to leave your lovely feedback!

We’re delighted to hear that you found our team very helpful. Providing friendly, knowledgeable, and efficient support is exactly what we strive for, so it’s fantastic to know that you had such a positive experience with Identibase.

We understand that sometimes a customer simply needs someone to listen, understand their query, and provide clear guidance, and our aim is always to make that interaction as straightforward and reassuring as possible.

Your kind comments mean a great deal to the whole team and are wonderful recognition of the care our Customer Care advisors put into helping pet owners every day.

Thank you again for your feedback and for choosing Identibase. We truly appreciate your support and wish you and your pet many happy, healthy, and safe years together.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Resposta da identi

14/08/2026

Thank you so much for taking the time to leave such a lovely review!

We’re absolutely delighted to hear that Lewis was super helpful and was able to sort out your query with such ease. Providing friendly, knowledgeable, and efficient support is exactly what we strive for, so it’s fantastic to know that Lewis made the process so straightforward for you.

We understand that when you contact us with a query, you want someone who will listen, understand what you need, and take ownership of getting things resolved without unnecessary complications. It’s wonderful to hear that Lewis was able to do exactly that and provide you with the support you needed.

We’ll be sure to pass your kind comments on to Lewis. Knowing that you found him so helpful and that he was able to resolve your query with ease will mean a great deal to him and is fantastic recognition of the service he provides to our customers.

Thank you again for your fantastic feedback and for choosing Identibase. We truly appreciate your support and wish you and your pet many happy, healthy, and safe years together.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Resposta da identi

14/08/2026

Thank you so much for taking the time to leave such a detailed and positive review!

We’re delighted to hear that you found the customer help email included at the bottom of our communications useful. We understand that sometimes it’s much easier to put everything in writing, particularly when you have several points or pieces of information you want to explain, so we’re pleased that this made it easier for you to provide all the details we needed.

It’s also fantastic to hear that you received an automatic acknowledgement after contacting us and that our team was able to respond the following day. We know how important it is to have confidence that your query has been received and is being dealt with, so keeping customers informed throughout the process is something we take seriously.

Most importantly, we’re delighted that everything was sorted quickly once our team responded. Providing efficient, friendly, and helpful customer service is exactly what we strive for, whether customers contact us by phone, email, or through our other support channels.

Your feedback is a great reflection of the work our Customer Care team puts into making sure queries are handled professionally and efficiently. It’s wonderful to know that you found the whole process straightforward and that you received the support you needed.

Thank you again for your fantastic feedback and for choosing Identibase. We truly appreciate your support and wish you and your pet many happy, healthy, and safe years together.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Resposta da identi

14/08/2026

Thank you for taking the time to leave your feedback.

We’re sorry to hear that you feel this way, but we’d like to clarify an important distinction between our free registration service and our enhanced pet protection services.

Identibase believes strongly in keeping basic pet registration free of charge, meaning there is no cost simply to register your pet and have their microchip details recorded on our database. We believe this is important because there should be no financial barrier to ensuring pets are properly microchipped and registered.

However, our enhanced missing pet and pet protection services are additional services and are not features that we are able to provide free of charge. These services involve significantly more than simply maintaining a microchip record and include additional support and benefits designed to help improve the chances of a pet being safely reunited with their keeper.

Our subscription services can include enhanced missing pet protection, alerts and additional support, alongside other benefits depending on the plan selected. These services require ongoing investment, technology, administration, communications, and support from our teams, which is why they are offered as optional paid services.

It’s therefore important to distinguish between the basic database registration and the additional protection services. You do not need to purchase a subscription simply to have your pet registered with Identibase. The paid services are there for customers who want the additional benefits and reassurance they provide.

We’re proud to offer a free registration service while also giving pet owners the option to purchase enhanced protection if they feel those additional benefits are right for them. Our aim is to provide choice, rather than prevent anyone from registering their pet.

We’re sorry if you felt that the distinction between the free registration service and our optional enhanced services was unclear. We always welcome feedback on how we can make our communications even clearer.

Thank you again for taking the time to share your views. We remain committed to providing a reliable, professional, and accessible service that helps keep pets safe and gives their owners peace of mind.

Warm regards,

Ben
Identibase

Resposta da identi

14/08/2026

Thank you so much for taking the time to leave your feedback!

We’re delighted to hear that you found our advisor helpful when you contacted us by phone. Providing friendly, knowledgeable, and efficient support is exactly what we strive for, so it’s fantastic to know that you had a positive experience.

We understand how important it is for customers to be able to speak to someone who will listen to their query, understand what they need, and provide clear and helpful guidance. Our Customer Care team works hard to make every conversation as straightforward and reassuring as possible.

Your kind comments mean a great deal to the whole team and are wonderful recognition of the service our advisors provide every day. We’ll be sure to share your feedback with the team.

Thank you again for your review and for choosing Identibase. We truly appreciate your support and wish you and your pet many happy, healthy, and safe years together.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Resposta da identi

14/08/2026

Thank you so much for taking the time to leave such a wonderful review!

We’re absolutely delighted to hear that Olivia was amazing and was able to update all of your pets’ information for you, including helping with the pet whose microchip number you didn’t have to hand at the time.

We understand that when you have multiple pets, you may not always have every piece of information readily available, so it’s fantastic to hear that Olivia was able to work with you and make the process as straightforward as possible. Taking the time to look into the available information and find a solution rather than simply sending you away to gather more details is exactly the kind of helpful and customer-focused approach we strive for.

It’s wonderful to know that Olivia made the whole experience easy and left you feeling so well supported. Keeping your pets’ microchip records accurate and up to date is incredibly important, particularly should one of them ever become lost, so we’re pleased that we could help make sure their information was in order.

We’ll be sure to pass your lovely feedback on to Olivia. Knowing that you appreciated her help so much will mean a great deal to her and is fantastic recognition of the care, patience, and professionalism she brings to our customers every day.

Thank you again for your fantastic feedback and for trusting Identibase with your pets’ important microchip records. We truly appreciate your support and wish you and all your pets many happy, healthy, and safe years together.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Resposta da identi

14/08/2026

Thank you so much for taking the time to leave such a lovely review!

We’re delighted to hear that Lewis was able to help you with the transfer of your account to Identibase and that you found him so helpful and pleasant to speak with. We appreciate that moving your account across can understandably raise questions, so it’s fantastic to know that Lewis was able to guide you through the process and provide the reassurance you needed.

The transition from Animal Tracker to Identibase has involved moving a significant number of customer and pet records, and our team has been working incredibly hard to support customers throughout the process. Our aim is to make the transition as straightforward as possible and ensure that customers feel confident that their pets’ important microchip information is correctly recorded.

We’ll be sure to pass your kind comments on to Lewis. Knowing that you found him helpful and lovely to speak with will mean a great deal to him and is fantastic recognition of the friendly and professional service he provides.

Thank you again for your wonderful feedback and for continuing to trust Identibase with your pet’s important information. We truly appreciate your support and wish you and your pet many happy, healthy, and safe years together.

If you ever have any further questions about your account or need any additional assistance, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Resposta da identi

14/08/2026

Thank you so much for taking the time to leave such a fantastic and thoughtful review!

We’re absolutely delighted to hear that Joe was able to help you with all of your queries and that you were so pleased with the service you received. It’s wonderful to know that he was friendly, patient, and courteous and took the time to work through each of your questions individually, providing clear and thorough answers.

We’re particularly pleased to hear that you appreciated being able to speak directly with a member of our team. While technology can be incredibly useful, we completely understand that sometimes you simply want to speak to a real person who can listen to your situation, understand exactly what you need, and provide reassurance and answers there and then. That personal connection is something we value greatly at Identibase.

It’s fantastic to hear that Joe made the whole experience feel easy and pleasant, particularly when you had several different questions to work through. Taking the time to properly understand every query rather than rushing through a conversation is exactly the approach we want our advisors to take, and your feedback is wonderful recognition of Joe’s professionalism and commitment to providing excellent customer service.

We’ll be sure to pass your kind comments on to Joe. Knowing that he made such a positive impression and that you would have no hesitation in recommending our customer helpline will mean a great deal to him.

Thank you again for your brilliant feedback and for choosing Identibase. We truly appreciate your recommendation and your trust in us to look after your pet’s important microchip information.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – whether by phone or through one of our other support channels, we’re always here and happy to help.

Warm regards,

Ben
Identibase

Resposta da identi

14/08/2026

Thank you so much for taking the time to leave such a wonderful review!

We’re delighted to hear that Jasmine was able to help when you experienced an issue logging in to check your cats’ details. It’s fantastic to know that she took the time to investigate the problem, identify what was causing it, and get everything resolved quickly for you.

We’re particularly pleased to hear that Jasmine kept you informed throughout the process. We understand that when something isn’t working as expected, it can be frustrating not knowing what is happening, so keeping customers updated and explaining what we are doing to resolve an issue is an important part of the service we aim to provide.

It’s also great to know that you were able to get back into your account and check your cats’ details. Having confidence that your pets’ microchip information is correctly recorded and up to date is incredibly important, and we’re pleased that Jasmine was able to give you that reassurance.

We’ll be sure to pass your kind comments on to Jasmine. Her ability to investigate the issue, resolve it efficiently, and keep you informed clearly throughout is fantastic recognition of the level of customer service we expect from our team.

Thank you again for your lovely feedback and for continuing to trust Identibase with your cats’ important microchip records. We truly appreciate your support and wish you and your cats many happy, healthy, and safe years together.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Resposta da identi

14/08/2026

Thank you so much for taking the time to leave such a fantastic review!

We’re absolutely delighted to hear that Nicky was able to take something that initially seemed complicated and make it feel straightforward and easy for you. That is exactly the kind of customer experience we strive to provide at Identibase.

It’s wonderful to hear that Nicky was not only able to help resolve your query, but did so with such a friendly, patient, and helpful manner. We understand that dealing with pet records, accounts, and microchip information can sometimes feel confusing, so having someone who can clearly explain what is needed and guide you through the process can make all the difference.

We’ll be sure to pass your fantastic feedback on to Nicky. Being recognised for providing five-star service will mean a great deal to her, and your kind words are wonderful recognition of the care and professionalism she brings to every customer interaction.

Thank you again for your brilliant feedback and for choosing Identibase. We truly appreciate your support and are delighted that we were able to make the experience so positive for you.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Resposta da identi

14/08/2026

Thank you so much for taking the time to leave such a fantastic review!

We’re absolutely delighted to hear that Olivia was able to get straight to work on your account issue and have everything resolved in under five minutes. It’s fantastic to know that she was able to quickly understand what had happened, merge your accounts, and get everything back in order for you.

We’re also really pleased to hear that you were able to get through to our team within two minutes. We know that when you have a problem, you want to speak to someone promptly, so we work hard to provide quick access to our Customer Care team while still ensuring our advisors have the time to properly understand and resolve each query.

Your comments about our team being calm, helpful, and efficient are particularly appreciated. We want every customer to feel listened to, reassured, and confident that their issue is being dealt with, and it’s wonderful to know that Olivia delivered exactly that experience.

We’ll be sure to pass your lovely feedback on to Olivia. Knowing that she was able to resolve your issue so quickly and leave you with such a positive impression will mean a great deal to her.

Thank you again for your brilliant review and for choosing Identibase. We truly appreciate your support and wish you and your pets many happy, healthy, and safe years together.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase