IdentityIQ Opiniões 

482
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The service was amazing and very helpful. I definitely will suggest for family and friends to use it. Thank you so much. I appreciate all the good tips I was given.

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve had to call a couple of times with general questions about my new subscription and they were glad to help. They were knowledgeable and even suggested add Ons that I very much needed at a reasonab... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Saw recurring charges for $24.95/month on my credit card. When calling to cancel this service that I never signed up for, the rep kept stating, "One more thing before we cancel your plan, we have an o... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Mr Mark J assistance on my situation , I we’ll highly recommend identity iq , amazing customer service and Mr Mark Johnson did very promp job on my fraudulent situation , and his caring for my situati... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa de software
  2. também em
  3. Serviço de segurança de computadores

Escrito pela empresa

IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection. Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week. IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

482 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 92% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(482)

54 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Kim is wonderful

Kim is wonderful. I've been having some issues with a certain business and she has been taking all my calls and talking to me even when I ask the same question 10x. She's very patient. Giving me so much value and advice

20 de outubro de 2023
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Resposta da IdentityIQ

Thank you so much for your review, Sara! We are thrilled to hear about your experience with Kim. Our 100% U.S.-based Customer Care Centers are always happy to assist!

Classificada 5 em 5 estrelas

Identityiq

I had my identity stolen in August. It has been a nightmare. They stole money from my bank account and credit cards. Taken over my cell phone and email. Kim Schubring has been wonderful in walking me through getting everything back to normal. She is patient and caring. I can call her anytime with questions or just need help. Thank you Kim.

18 de outubro de 2023
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Resposta da IdentityIQ

Thank you for taking the time to leave us a review, Diana! While we are sorry to hear your identity was stolen, we are happy to be able to support you during this time. Thank you for choosing IdentityIQ services to help protect your identity!

Classificada 5 em 5 estrelas

Got my identity stolen.

Got my identity stolen.
Identity IQ was very helpful to work through the fraud on my credit, with pre printed responses and documents to supply to credit bureaus. Christian Cruz helped with every step of the way. High recommend Identy IQ

28 de agosto de 2023
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Resposta da IdentityIQ

Thank you for your review, Jason! We are sorry to hear you experienced identity theft, but we are happy to be able to support you during this time. Please feel free to reach out to our team if you have any questions.

Classificada 1 em 5 estrelas

HORRIBLE EXPERIENCE NOT USE THIS COMPANY!!!!!

Horrible experience. I was charged 1$ two times and not given my report. I answered the security questions with a person and was told my report would be there. Then after 15 minutes on the phone I was told they wouldn't give me a report for 24 hours and wouldn't refund my money.

10 de outubro de 2023
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Resposta da IdentityIQ

Thank you for bringing this to our attention. We apologize for your experience. Please call our 100% U.S.-based Customer Support Team at 877-875-4347 so we can assist.

Classificada 5 em 5 estrelas

Christian Cruz is a gem

Christian Cruz is a gem. It has been a pleasure working with him. He has made a difficult situation so much easier. IdentifyIQ has been awesome! I recommend IdentityIQ.

5 de setembro de 2023
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Resposta da IdentityIQ

Thank you for sharing your experience with us, Rachel! We are pleased to hear you had such a great experience with Christian. Thank you for choosing IdentityIQ for your identity protection and credit monitoring needs!

Classificada 5 em 5 estrelas

Kim Schubring was so helpful & caring

Kim Schubring was so helpful and caring. She walked me thru the process with so much patience and understanding. I know I can call her if I need her help again

2 de outubro de 2023
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Resposta da IdentityIQ

Thanks for your review, Pamela! We're thrilled to hear about your positive experience with Kim! Providing outstanding customer service is our top priority, and we're delighted that Kim's patience and understanding made your experience great.

Classificada 5 em 5 estrelas

Honest, knowledgeable and dependable.

I like to honestly, sincerely Thank IdentityIQ for their life changing help and experience. I like to Especially to Thank Fraud Specialist Mark Jackson for the most helpful, professional and educational guidance. My life is in better position for choosing this great company and the Knowledge that Mark Jackson provided.

9 de outubro de 2023
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Resposta da IdentityIQ

Thank you for your review, Morgan! We are pleased to hear about your wonderful experience with us and Mark! We are so happy to hear what a positive impact it had on you.

Classificada 5 em 5 estrelas

Christian Cruz has been very helpful

I have been dealing directly with Christian Cruz for a few days now. He has been very attentive to my personal needs and concerns. I am very pleased to have him working with me and I give him the highest rating possible! Thanks Christian!

4 de outubro de 2023
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Resposta da IdentityIQ

Thank you for your review, Dee! We are very happy to hear about your excellent experience with Christian! We will let him know what a great job he's doing.

Classificada 1 em 5 estrelas

DO NOT SUBSCRIBE

If you're subscribing to this company because you saw on ad on craiglist or marketplace for an apartment, DO NOT SUBSCRIBE!!! It's a scam!

3 de setembro de 2023
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Resposta da IdentityIQ

We apologize for your experience. IDIQ does not advertise or promote our services on Craigslist, Indeed, Zillow or similar sites that are requesting credit information to verify employment or qualifying for a new rental agreement. If you are enrolling in IdentityIQ services because you were told to do so for verification of employment, rental agreement qualification or something similar, it is potentially a scam. We are aware of advertisers that are not legitimate and may be trying to obtain your credit information and identity for unlawful purposes. Please give us a call so we can investigate and assist.

Classificada 5 em 5 estrelas

Mark was the person that was working on…

Mark was the person that was working on my identity theft case. He was very attentive to everything going on and made things so much easier to handle when going through this. Highly recommend identity iq

2 de outubro de 2023
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Resposta da IdentityIQ

Thank you for your review, Miranda! We are thrilled to hear about your experience with Mark, and we are happy to hear we can provide such assistance for you while you experience identity theft. Feel free to give us a call if you have any questions!

Classificada 1 em 5 estrelas

We were not informed that we were…

We were not informed that we were signing up for a service. Definitely would not recommend them at all. They will take your money and not offer a refund.

2 de outubro de 2023
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Resposta da IdentityIQ

Hi Mark, we truly apologize for your experience. Our services can be offered through third-parties such as credit education and repair and financial services and loan agencies.

To sign up for our services, members are required to provide personally identifiable information as well as answer security questions provided by the major credit bureaus.

If a third-party partner is not transparent when offering our services, that is a violation of our partner agreement. We take that very seriously and will investigate.

Classificada 5 em 5 estrelas

I was an very enlightening experience

I was an very enlightening experience. Christian was very effective in communicating with me about my situation. And provided invaluable information. He also, followed up as he said he would and made me feel empowered in my quest. I have learned a lot in just this short time of communicating with him. The thing I value the most is that he is relatable.

26 de setembro de 2023
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Resposta da IdentityIQ

Thank you for your review, Selesa. We are thrilled to hear about your exceptional experience with Christian! We value your feedback, and we appreciate you for being a valuable IdentityIQ member!

Classificada 5 em 5 estrelas

Christian C with IdentityIQ has wonderful customer service

Christian C was great to work with. He helped me to get fraudulent activity reported. Walked me through step by step of my credit report of what to look for. Also instructed me on how to contact each bureau. He was very patient and took time to explain any questions I had.

20 de setembro de 2023
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Resposta da IdentityIQ

We are thrilled to hear about your wonderful experience with Christian! We are happy to be able to walk you through your case. Melissa, please don't hesitate to reach out to us again if you need additional support.

Classificada 1 em 5 estrelas

WATCH YOUR BANK ACCOUNT AFTER SIGNING UP WITH THEM!

I signed up for this service in July at a promotional price. Come August my card number had changed due to fraud on my bank account and IDIQ couldn’t process the payment as my card had ben cancelled. September rolls around and I try to log into my IDIQ account and it’s locked due to non payment (as I would expect). I updated my card and I figured that we would start off fresh in September (July was paid for, August was not paid for and the account was locked as result and remained locked and inaccessible during that period). My card was charged not once but twice when I signed back up in September. I called and spoke with two different reps who claimed the additional payment was for August when NO SERVICE WAS PROVIDED. If it were something that I was using the whole month of August and missed the payment of a something that remained active and I had been using during that time I could understand. Add insult to injury, IDIQ then charged my card a third time in the span of 11 days. Im disputing the transactions and cancelling my membership…which I would have retained even after having to pay for a month they did nothing…but not after the third charge.
Update: as soon as I disputed the two (not three) charges my access was completely restricted. I paid for this service 11 days ago. Any reputable company would give you access until the paid subscription was expired.

18 de setembro de 2023
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Resposta da IdentityIQ

We're truly sorry to hear about your frustrating experience with us. It's disappointing to see issues with billing and payment processing, especially when services aren't being rendered as expected. Your feedback is important, and we'll use it to improve our processes to ensure this doesn't happen in the future.

Classificada 5 em 5 estrelas

Accolades for Identity IQ

I have nothing but accolades for Identity IQ (well one minor issue which I will explain). Mark Jackson was outstanding at a time when I needed his and Identity IQs' support. Communication and follow-up was expedient and effective. I feel they went above and beyond to help me. And friendly as well. I am a critic of customer service in our country at the moment. But Identity IQ (and Mark in particular) are a true exception to my general opinion of customer service. Well done! My one minor issue was the wait time I experienced several times as I tried several times to call. But email worked just fine!

31 de janeiro de 2023
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Resposta da IdentityIQ

Thank you so much for your kind words, Craig! We're thrilled to hear that you had an outstanding experience with Mark. We truly appreciate your feedback, and we apologize for any inconvenience you experienced with wait times when calling. Your satisfaction is our top priority, and we're grateful for your support.

Classificada 5 em 5 estrelas

My Restoration Team

I have been a customer of Identity IQ for six years! I am currently fighting the worst security breach ever imagine. Meeting Mark Jackson Sr and his team, has been the best resolution to my families identity theft thus far. His expertise and knowledge is well noted, He continues to assist my entire family and my place of employment with regaining the lost integrity that this breach has brought us. I am currently striving to continue to master the great benefits that Identity IQ and Mr.Jackson continues to assist me with. His due diligence in this matter is well noted! Hats off to you and my identity IQ restoration team!

31 de agosto de 2023
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Resposta da IdentityIQ

Thank you so much for your wonderful review, Renae! We appreciate you for being a loyal member for 6 years! You are in good hands with Mark. We are happy to be by your side during the restoration process.

Classificada 5 em 5 estrelas

im so happy with the effort the team…

im so happy with the effort the team does when i got panicked and felt vulnerable for a mistake i did, that now im sure everything is alright again, thanks chris you are great.

29 de agosto de 2023
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Resposta da IdentityIQ

Thank you for your review, Albert! We are thrilled to hear about your 5-star experience with our team! We are always happy to assist.

Classificada 5 em 5 estrelas

CREDIT

IdentityIQ is different from other credit monitoring agencies. They go above, and beyond to make sure your credit is not being compromised. Having a good Credit score is the only way you could get better interest rates, and make major purchases, such as buying a home. Therefore, it's imperative to have a company that's got your back! IdentityIQ delivers! I am truly grateful for Ms. Aneisha taking the time to help me understand my IdentityIQ. She's Phenomenal! Thanks IdentityIQ.
👏🏾

19 de agosto de 2023
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Resposta da IdentityIQ

Thank you for your glowing review, Steffani! We appreciate your kind words you shared about our services, and we are thrilled to hear about your experience with Aniesha. Thank you for choosing us for your credit monitoring needs!

Classificada 5 em 5 estrelas

customer service department…

I love the customer service department because they’re so knowledgeable about the products the company they have to offer.

16 de agosto de 2023
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Resposta da IdentityIQ

Thank you for your review! We are thrilled to hear about your experience with us, and our team is always happy to assist!

Classificada 5 em 5 estrelas

The Team That Cares

I'm thrilled to share my wonderful experience with the IDIQ and its exceptional team. Working with Vikram, Kim, and Christian has been a true blessing. Their dedication and attention to detail in handling my credit report have been remarkable. The way they communicate makes me feel secure and confident that they have my best interests at heart. Unlike my previous encounters with other credit repair companies, this team stands out for their genuine focus on my needs. The open lines of communication and their attentiveness have truly set them apart, making this the best credit repair experience I've had.

17 de agosto de 2023
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Resposta da IdentityIQ

Thank you so much for your glowing review, Ewrys! We are thrilled to hear about the experience you've had with our Customer Care Center! Our team is always happy to assist.

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