IGNI 

Resposta da IGNI

14/07/2025

Hi Gary,

Thank you so much for the lovely review!

We’re really glad to hear you’re happy with everything, that’s exactly what we aim for. Our team always strives to keep things professional, polite and as tidy as possible (even if it means ignoring your kind permission and still taking their shoes off 😄).

We truly appreciate you taking the time to share your experience!

Kind Regards,
IGNI

Resposta da IGNI

9/07/2025

Hi Miss Wills,

Thank you so much for your wonderful review. We’re truly touched by your kind words and delighted to hear that the process exceeded your expectations. It means a lot to us that we could support your family, especially in a way that benefits your son. We are honored to have played a part in making a difference.

We’re proud of our team for delivering both speed and care and we’ll be sure to pass on your lovely feedback to the installers. It was absolutely our pleasure to assist you from start to finish.

Wishing you and your family all the very best.

Kind Regards,
IGNI

Resposta da IGNI

9/07/2025

Hi Christina,

Thank you so much for your kind and thoughtful review. We’re so pleased to hear that you had a smooth and stress-free experience with us, especially while dealing with a back injury. Our team always aims to go the extra mile to ensure comfort, respect and quality, so it's wonderful to know we delivered that for you.

We will be sure to pass your compliments on to the installers, they will be thrilled to know their care and attention were appreciated.

Thank you again for your recommendation and trust in IGNI!

Wishing you a speedy recovery.

Kind Regards,
IGNI

Resposta da IGNI

4/07/2025

Hi Angela,

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that the process from applying for the grant to completion was smooth and efficient for you.

Our team takes great pride in being both professional and helpful, so it's wonderful to know that this came through during your application.

We're especially pleased that you found the service to be such great value and that you'd recommend us so highly.

If you ever need any further assistance in the future, please don't hesitate to get in touch.

Kind Regards,
IGNI

Resposta da IGNI

2/07/2025

Hi RK,

We're delighted to hear that you had a positive experience with our insulation installers. It's great to know that their professionalism and hard work made a strong impression.

We truly appreciate your support and approval of the service and we’re glad we could meet your expectations.

If you ever need anything in the future, we're just a call away!

Kind Regards,
IGNI

Resposta da IGNI

1/07/2025

Hi David,

Thank you for your wonderful review. We're so pleased to hear that you were impressed with the quality and efficiency of the work carried out. Installing the boiler, roof, fan, and window vent installations all in one day is no small feat. Our team strives to deliver excellent service and craftsmanship on every project, and it's always gratifying to know those efforts are appreciated.

Your kind words mean a great deal to everyone at IGNI. Thank you for choosing us and for taking the time to share your experience.

Kind Regards,
IGNI

Resposta da IGNI

27/06/2025

Hi Farhana,

Thank you for your thoughtful feedback. We are sincerely grateful for your kind words and are pleased to know that our team's professionalism, expertise, and commitment to service met your expectations. It is always our goal to provide informed guidance and dependable support and we are delighted that you felt well taken care of throughout the process.
On behalf of the entire team, thank you for placing your trust in us.

Kind Regards,
IGNI

Resposta da IGNI

25/06/2025

Hi Tony,

We’re really sorry to hear about your experience and completely understand how frustrating this must have been for you. This is certainly not the level of service we aim to provide, and we want to get this resolved as quickly as possible.

Unfortunately, we’re unable to locate your application based on the information provided in the review. Could you please get in touch with us directly on 0333 880 5338, so we can look into this as a priority.

We’re committed to getting to the bottom of this and doing what we can to help.

Kind Regards,
IGNI

Resposta da IGNI

25/06/2025

Hi Sally,

Thank you for your feedback. We’re delighted to hear that you are satisfied with the product and the service provided. Our team takes great pride in maintaining a clean work environment and treating clients with respect and consideration. Your recommendation is sincerely appreciated.

Kind Regards,
IGNI

Resposta da IGNI

25/06/2025

Hi Shaun,

Thank you for taking the time to share your feedback. We're pleased to hear that you were satisfied with the quality of the work along with the cleanliness. We aim to ensure our customers feel informed and well looked after post installation. Your comments are greatly appreciated.

Kind Regards,
IGNI

Resposta da IGNI

Actualizada a 20/06/2025

Hi Anna,

Thank you again for your feedback. We're really pleased the boiler installation went smoothly and that our engineer provided a great service.

We’re very sorry to hear about the issues with your loft and the ceiling damage. Please rest assured this is not the standard we aim for.

We’ve since booked an inspection, and if any remedial work is required, we’ll make sure it’s taken care of. We absolutely do not want any of our customers left out of pocket.

Thank you for your patience—we’re committed to resolving this for you.

Kind Regards,
IGNI

Resposta da IGNI

20/06/2025

Hi Daphne,

Thank you so much for taking the time to leave such a thoughtful and heartfelt review.

We’re genuinely delighted to hear that your experience with us was positive from start to finish. It’s wonderful to know our surveyor made you feel comfortable by clearly explaining each step, and that our installation team treated your home with respect while working diligently, especially in such challenging weather conditions!

We truly appreciate your kind words about our team's courtesy, professionalism, and dedication. Your feedback will be shared with everyone involved, including the manager who called to ensure everything was going smoothly.

It means a great deal to us that we could help ease your initial hesitation and provide a service that gave you confidence and peace of mind. Thank you for your trust and for encouraging others to choose IGNI.

Should you ever need us again, we’re only a phone call away.

Kind Regards,
IGNI

Resposta da IGNI

18/06/2025

Hi Paul,

Thanks a bunch for the lovely review! We're thrilled to hear you were happy with the new combi boiler and radiator valves for your mum. It’s great that our team showed up on time, got everything done in a day, and made sure you were fully in the loop. Leaving your home clean and tidy is just part of the IGNI promise!

We really appreciate you taking the time to share your experience — don’t hesitate to give us a shout if you need anything in the future.

Kind Regards,
IGNI

Resposta da IGNI

17/06/2025

Hi Rennie,

Thanks so much for the amazing review! We're really glad to hear you were happy with everything from start to finish. It means a lot to us that you'd recommend our service — we really appreciate the support!

Kindest Regards,
IGNI

Resposta da IGNI

17/06/2025

Hi Ash,

Thank you so much for your lovely feedback! We're really happy to hear that you had such a positive experience with us from start to finish. It means a lot to know that both the office team and the installers made you feel supported, informed, and well taken care of throughout the process.

We’re especially pleased that you were impressed with the quality of the work and how clean and tidy everything was left — our team always aims to treat every home with care and respect.

We’ll make sure your kind words are passed along to everyone involved. Thanks again for your trust and for taking the time to share your experience — your recommendation truly means the world to us!

Kind Regards,
IGNI

Resposta da IGNI

17/06/2025

Hi Martyn,

Thank you so much for your amazing review! We’re absolutely thrilled to hear that you were happy with everything from start to finish. It means a lot to us that you found everyone helpful and professional — we really do try our best to make the whole process as smooth and stress-free as possible.

The installers will be so pleased to hear your kind words about the quality of their work and how tidy everything was left. We’ll be sure to pass your thanks on to them!

We truly appreciate your recommendation and support. It was a pleasure working with you, and we’re always here if you ever need anything in the future!

Kindest Regards,
IGNI

Resposta da IGNI

16/06/2025

Hi Steve,

Thank you so much for your wonderful feedback! We're thrilled to hear that you're pleased with the loft insulation and new boiler installation. It's fantastic to know that the process was quick and efficient making it a seamless experience for you.

Your satisfaction is our top priority, and your kind words inspire us to continue delivering high-quality service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Kindest Regards,
IGNI

Resposta da IGNI

Actualizada a 9/06/2025

Hi Kam,

Thank you for your feedback, and we’re genuinely sorry for the frustration and disappointment this situation has caused you and your father.

To clarify, under the current government grant guidelines, properties with more than one boiler typically do not qualify for a second boiler replacement through the scheme—regardless of the age or condition of the second unit. Unfortunately, this was the reason your father's application was later deemed ineligible.

We understand how frustrating it must have been to have a surveyor visit only to be told hat your father did not qualify. While the initial eligibility checks are done based on the information provided, a full on-site survey is often required to confirm key technical and compliance details.

We also want to reassure you that we do not receive any payment simply for sending a surveyor out. The survey is part of our commitment to ensuring the process is thorough and compliant.

Thank you again for sharing your concerns. Your feedback is valuable, and we are actively reviewing our process to ensure we handle similar cases with greater care and transparency in the future.

If you'd be willing to discuss this further, please reach out to us directly and we’ll do our best to assist.

Kindest Regards,
IGNI

Resposta da IGNI

2/06/2025

Hi Jdog,

Thank you for your wonderful review! We're really pleased to hear that our team was respectful while working at your property and caused no disruption. We always aim to deliver a smooth and professional experience, so your feedback means a lot to us.

If you ever need our services again, we’d be more than happy to help.

Kindest Regards,
IGNI

Resposta da IGNI

2/06/2025

Hi Mrs Wade,

Many thanks for choosing IGNI to help you access the government grant scheme for your mother's property. We are thrilled with your feedback!

We thank you for your 5 star review

Kindest Regards,
IGNI