Ikano Bank UK Opiniões 

UPDATE: LOOK AT THEIR RESPONSE - I went to the link - PAGE NOT FOUND - Don't waste my time any further!!
Don't respond saying please contact us, I wont.
My husband just called because you emailed saying you cant find our account - even though we sent you the account number, date of payment of settlement and someone emails back and says they cant find it - my husband rang and said please email my wife to confirm all settled - youve had the money circa 5 days - told it will take up to 3 weeks to be processed - UTTER RUBBISH - so DD has been cancelled as weve settled it to the bank you advised us to. We will NOT EVER use Ikano again - pathetic service!

The customer service is horrendous. I brought something off ikea and was up to date with my payments. They’re saying a direct debit was cancelled which I hadn’t cancelled myself and they couldn’t take payment. I had made the payment a few days later by just transferring the money to them which was my last payment of £8, they added on a £12 late fee and then another £12 late fee. I had only received a letter for the £12 late payment fee. Once I called them they said it was £24 I owed them of late payment fees! I just ended up making the payment because I couldn’t be bothered with the hassle although I felt like it was wrong of them to even ask for this payment although they knew I hadn’t missed a payment. Had the account closed down and will never use them again.

No problem with anything.. good service .

For 4 and a half years a had zero problems untill a bank glitch returned my direct debit unbeknownst to me. Cue at least 15 letters of threats and late fees even after the outstanding balance was paid. IKANO bank are scammers who look for any excuse to extort more and more money and will pounce at the first sign of weakness. all without giving a way to check balances online or actually speak to a human cause they never answer the phone or reply to emails the sooner I can get through the next 6 months of paying off my balance the better and people should avoid SCS, IKANO or any company associated with these companies.

If I could put a zero I would The aftersales has been horrendous. I ended up selling the sofas for 1/6 of the price I paid for them after 12 months as I couldn't get any response after complaining about the quality. 3 and a half years on and I still haven't heard anything even after complaining to them directly more than 10 times !

Absolute and total waste of time because the subpar app they created for IKEA Finance does not work. And I mean, does not work -- the problem is not that I don't know how to use a simple app, and my latest-generation £1,000+ iPhone works just fine, as does my top-of-the-range internet connection. Last week, the app would give a generic error message at the ID upload stage, asking me to just try again sometime later, over multiple attempts. This week, it reliably freezes at the employment information stage, each and every time, forcing me to start over again at the very beginning of the process. Having done so twice now, with Ikano having easily wasted more than 30 minutes of my life, I will obviously not become a customer -- not today and not ever. I should be compensated for having been victimised by the misleading claim that the app offers any functionality at all.

Edit: thanks for replying, but no thanks -- I am not interested in losing more time over this. My advice is to test apps properly before releasing them, and therefore avoid wasting the time of your potential customers to begin with. At the very least, implement proper error catching so that if an error does occur, people don't have to start at the beginning.

Took out interest free loan for SCS products and had no issues to date as payments made on time. Monthly balance updates as expected.

It does appear however, that others DO have issues with IKANO & the retailers that they provide finance for. That's something for IKANO to address if they want to improve their Trustpilot score & customer reputation.

As with all finance transactions their are two sides to every story. My financial maxim is - 'My bank doesn't trust me - and I don't trust them' - but we need each other.

I have had a loan with Ikano Bank Ltd, interest free, for a while. It is getting down and without it I would not have been able to buy the bed settee from DFS. Ikano have kept me up todate regularly. Thank you.

0 star. Every single time you must use your phone OTP to login, change your email, address. extremely annoying and not user friendly. The fee is MUST PAY even you are not late for for your payment. Thry give shiity excuse to against you.

I would never use this company again. Their customer service process is dusgusting.
I’ve had a terminal cancer diagnosis recently so am trying to get my finances in order. They made me feel like I was lying. This is not a situation I ever wanted to be in and I have almost been made to feel like some sort of criminal.
Vile company with no compassion or empathy. Totally inhumane behaviour.
AVOID!!!

Raised initial complaint back in September 24, still no resolution in march 2025. Multiple chasers been made by initial contact line to the complaints team and still no response.
Leaking roof in my House still ongoing.
Reported to financial ombudsmen. Avoid using this company at all costs.

Be careful with this company. They will put your account into default even though their website does not work so you cannot make payment. They took a debit order on the 4th January and then still put me into default 2 days later?

I had issues with the application initially which I expressed here through TrustPilot;
I am not sure if that was the reason but someone from their team called and explained the next steps to be taken followed by an email sent to explain the next steps. I still had to delete the app and reinstall it which was time consuming to finalise the application. But I am glad that its resolved and grateful to the customer service personnel for helping me out. While I changed the 1star review, I am still keeping it at 3star simply because I believe a better app + process can be implemented to this part of the transaction. Klarna can be taken as an example to learn from perhaps!

Shocking bad service.. I called Ikano bank and asked them a very simple question.. How much do I owe you?.. I wont to pay my balance up in Full?.., thay gave me the magic number to pay my balance in FULL.... Then 6 weeks later I get letters saying I owe them more money... How could that possibly be, so I called the bank and the moses incompetent people I've ever spoke to... All of a sudden the bank is now claiming the full amount number to pay off my account was correct.... But there was anouther payment too... What a scam... When a customer says what's the FULL amount I owe you to pay the balance off in FULL I should have been given that number... Not a made up number then make up poor excuses like "but this"..."but that"..., I asked to speak to a manager and thay just hung up the phone incompetence at best by the Ikano bank... Avoid if you can...

Shocking customer service. I have never known a bank where you call but cannot be put through to the claims or complaints department but instead have to wait 3-5 working days for someone to contact you back. This fails to happen and when you do get a response it’s via email!!! I find this so anger fuelling as all I want to do is sort out my situation. I was miss sold a product I did not need by rogue traders using hard sell tactics when I was at my most vulnerable. They got me to take out a 10year loan with Ikano, meaning during that time I would be paying half back again in interest. The company, Evergreen Power did not adhere to giving me 14 day cooling off period amongst other things. Under section 75 consumer act I went back to Ikano who are trying every way of getting out refunding me. They are wanting me to put out more money to get a surveyor to provide a statement of whether product faulty or installed incorrectly before they will consider.The company claimed I would also save up to 50% off my energy bills. I was sold icynene open cell spay foam to insulate my loft. I was living in a 3 year old house and there was nothing wrong with the insulation but I was led to believe different. The figure started off around 14k but during the time spent and two further phone calls and if I agreed to the installation there and then I could save even more until the price had dropped to 4.5k. The job was done within 3 days and had I been given the 14 day cooling off I know I would not of had it done as the following week I visited my partner and told him what I had done and he was so frustrated with me and said why would I need this in a brand new house? I contacted the company but they refused to engage and due to ill health I didn’t pursue it. Then I received two calls from company’s offering services to remove this as it is causing people problems obtaining a mortgage and selling their property and will devalue the house. The company failed to give me this information too. Surely this is miss selling regardless if product faulty or installed correctly. The investigation carried out has been very poor and they have not addressed the questions I have asked. I would never recommend this bank to anyone and judging by Trustpilot, there are many more feeling the same way.

Brilliant , open clear honest will defo be back soon.

The loan started out quite well and was happy until some problems occurred.

They caused me to go into debt citing issues with their own bank and to be fair to them they credited the account and removed some late payment markers on my credit file as they admitted fault.

However, The last 5 months has been hell, I have been trying to clear my balance as a month skipped due to fraud, Been ignored, passed around departments, had 4 late fees applied incorrectly and customer service keep opening complaints that mean a wait time of over 40 weeks.

Caused permanent damage to my credit file and Despite talking to customer service a week ago promising no new late fees they suddenly found a reason to add one.

I took a loan out with this company for purchasing a new sofa set from Scs!
Got 0% interest over 3 years.
Received monthly emails showing remaining balance as my payments were set up by DD.
After 18 months I decided to pay the rest of loan off which was so easy to do as all details to do this were included in the monthly emails.
I would definitely consider Ikano again for a loan.

Really appreciated my
Monthly updates on my account. Coming to the end of my loan now and having these updates has really helped thank you

Absolute nightmare. Sending 2 letters at once saying you have paid thank you and another saying you haven't and are behind
I even paid more than 3 times the amount one month to get away from them and I received a negative on my credit score saying I hadn't paid. Again, followed by an email saying we have refunded the charges so clearly re checked. They weren't always even late. Just awful