IKEA Opiniões 205

Stay away from IKEA, the worst experience ever. I ordered 13/8, i cancelled my order because it was so delayed and 2weeks now I'm still waiting for my refund. Employees don't have any idea.. PLEASE DON'T ORDER 😞

I never received my kitchen that I ordered.
They don't reply to my emails. They don't know when I will receive the kitchen .
The latest day that I should recieve the kitchen was at 23/09/24 . But I didn't get anything. The worst customer service ever.
Order number 13664257811. I want a refund.

Disgusted!
I ordered some stuff in July; one month later I cancelled the order because they failed to deliver (the delivery company had a good excuse: "But Sir, we were on vacation!"). It is October now and I still waiting the refund. The last excuse was: "We had some problems with our delivery company and we just got our stuff back on 26th of September and, unfortunately, our policy does not allow us to refund you before we receive back our products". Not the first miserable experience with them. Ikea products but ridiculously low trained employees. Disgusted!

The WORST company has ever existed in Greece. The orders are not delivered. Neither IKEA nor their useless partner know where their orders are or when they will be delivered. IKEA keeps your money and the DO NOT refund you until the lost -by them- order returns in an unknown period of time to them!!! Rude responses over the phone, zero response to emails! My lawyer will take on from this point and so must any do any other who has not yer receive their order. STAY AWAY !!!

What can I say about this horrible e shop. Ordered 2 months ago. I was worried about the delivery date and I started calling the online service. After a month of back and forth calls, unanswered e mails, promises of call backs I finally got in touch with the Greek consumers line. They said that I will have to report it. There is no way my parcel is coming and we should fight for the refund. Horrible horrible service. This company is totally disgraced from their delivery and the company Diakinisi they work with. -1000/100 experience
227€ from my salary for baby furniture, and my baby will have a drivers license when they finally arrive.

Well done IKEA in harming your reputation by collaborating and not taking decisive action with your horrible partner Diakinisis. Waiting for 2 months for an order, no communication, more than 47 calls to Diakinisis, no one picks up. No emails answered. Not even IKEA knows where is my order.

Ikea e shop Athens
Η χειρότερη εμπειρία !
Ένα τηλεφωνικό κέντρο το οποίο δεν μπορεί να δώσει πληροφορίες για την εξέλιξη της παραγγελίας . Δίνουν χρόνο παράδοσης 13 εργάσιμες και φθάνει η 13η μέρα και η παραγγελία δεν έχει καν ετοιμαστεί και δεν γνωρίζουν καν αν υπάρχουν διαθέσιμα τα προϊόντα που πλήρωσα . Κακός προγραμματισμός !! Βρίσκουν μή επαγγελματικές δικαιολογίες ρίχνοντας το φτέξιμο σε κατώτερους ανώτερους μεταφορικές… κάθε φορά και αλλού. Δεν λαμβάνουν υπόψη τις ανάγκες του πελάτη και τον δικό του προγραμματισμό.

EINE EINZIGE KATASTROPHE!!!
Wir haben beim Ikea in Athen eine komplette Küche, sowie 2 Pax Kleiderschränke und mehrere kleinere Möbel gekauft. Der Service ist grottenschlecht, die Verkäufer im Laden lustlos und nicht wirklich um den Kunden bemüht. Die Lieferung unsere Küche hat von Anfang Juni bis Ende September gedauert .... die Transportfirma hat NICHTS im Fahrzeug befestigt, sodass alles Kreuz und quer herumfliegt, dementsprechend schaun die Möbelteile aus, so gut wie alle Ecken angeschlagen die Männer die die Möbel liefern, knallen die Kartons auf den Boden dass die Möbel noch den Rest bekommen. Soetwas hab ich noch nicht erlebt.Versprechen werden nicht eingehalten, der telefonische Kundenservice ist grauenvoll, mir kommt es so vor, als würde das eh keinen interessieren. Online Bestellungen sind mit 8 Tagen Lieferzeit angegeben gewartet haben wir fast 3 Wochen!!!! Es war sogar eine gebrauchte, völlig verschmutzte, angebohrte Schubladenfront mit in der Lieferung. Wenn man was Umtauscht oder nachbestellen möchte, weil Teile komplett fehlen, muss man wieder mindestens 1 Woche warten, da der Ikea nichts auf Lager hat!!!
Wenn wir das gewusst hätten, hätten wir alles im Ikea Deutschland gekauft und nach GR liefern lassen.

the review is for ikea.gr
it would have never crossed my mind that the eshop of a brand like ikea would be so tragically bad in just about every term of a transaction , you name it , emails don't get answered , no tracking of shipments , terms for receiving refund cloudy at least , promises to call back that dont happen , i hope people read this and decide accordingly , wish i had

I made the mistake of ordering online something from IKEA Greece before reading the reviews. As I can see, I’m not the only one who has a problem with the delivery of a product. It goes without saying that it was prepaid, it said 8 working days for delivery. No sign of my parcel after almost 20 days from the order. I called numerous times all this period of time, they always said they’ll do their best, I even spoke to a superior. He promised to solve the issue. Nothing.
Today I got a text message that my parcel was delivered (??). When I called to ask about it they just said that it was delivered to somebody that didn’t have my name… unacceptable and illegal. Never ordering from them again. I will sue and ask for compensation.

New system for self service / pick up items is awful. Too many unnecessary steps and paperwork to pick up a simple pillow for an office chair. Inefficient and a waste of time. We were there at a relatively quiet time, and had to wait over 10 minutes for one pillow. Can't imagine the chaos on a weekend. Old system was much better!!!

Order on August 5, 2024. No news for 3 weeks. Called the call center many times. Everytime, the answer was, it's on its way, we will call you. On august 28 2024, I saw that delivery had been given over to a transport service. Since then, on 15/09 2024, still no news. New call to the help service, same answer.
What's happening with IKEA ? Nowhere in the world such a company is as badly run as in Greece. Going bankrupt and hiding it ?? Sheer incompetence ? carelessness ?

Still waiting my order that was made on 13/07/2024.Lets count the months..2 months of waiting!I am going to keep you posted on when I will get the order (Order for my hotel that shuts down for the season in t n days..).

Ordered online 07/08/2024, pre-paid, 17 days delivery. At 12/9/2024 i cancelled my order since after 3 calls and 1 email i got no response. The call center has no visibility to the "online shop warehouse" and they tell you, "we will call you back". No one ever called back. I have used IKEA in other country (CZ) and it's a completely different story. DO NOT USE THE ONLINE SHOP IN GREECE, unless you don't mind waiting 2-3 months.

I waited to write this reveiw till my item arrived. Made an order on 07/07/2024, i then 3 days later received an email that my originally planed 10 days delivery will be 3 days late due to their werehouse upgrades. After aroud 30 phone calls and no way to find where my order is at any point i was told that they basically they dont know why my order took that long. My order got delivered on 04/09/2024 after thousend of phone calls, after researching online who has my package and which werehouse is my order at. in the end i complain that i had to wait for my matress 2 months to arrive, and they told me that they will pass it along in receiving some compencantion. but 2 weeks after the call and nothing. Had high hopes for IKEA but IKEA in Greece is the worst company ever with worst practices that borderline in voilating your EU buyer rights. They Steal your Money and keep it for 2 Month with no product. In that time i could have gone to wherever they make the matresses and make one myself with no experice of how a matress gets made. 1 star is actually too much for a company like that.

500Euro order made 23/4/2024
products recieved 21/5/2024
furniture was broken possibly by DELATOLAS transport, i made a request for a partial refund on 27/5/2024.
The transportation company got the products on 17/6/2024 and this is where the nigthmare began.
38 phone calls were needed to get my money back after TWO AND a HALF MONTHS on 02/9/2024. The refund was 250 euro. in a case were i would not bother them daily with phone calls they would keep my furnitures and my money !

Worst customer support than any other company, the staff told me 4 seperate times that the money were transfered to my IBan. 4 Lies in a span of 45 days !

Today the called me that finally my two orders that I made on the 11/07 & 13/07 will arrive(04/09..).They only brought some staff from the first order (minus 2 umbrellas that told me a month after the order were not in stock) and still waiting for the second delivery 😡Some staff that I have order are missing so they don’t allow them to bring the ones that are already here..). The worst experience I ever had with on line shopping.I was a loyal customer of Ikea and ordered numerous times staff for my hotel..NOT ANYMORE!

It is outrageous to have a policy that dogs cannot walk in the premises and you have to keep them with your hands or in a shopping bag as they suggested!!!

Absolutely useless. Ordered on the 30th of July. Was told initially 11 days delivery then 16 days. Apparently the final transport company received the order on the 5th of August but are just holding onto it. No communication from IKEA or the transport company. I called on the 22nd of August and the lady at Ikea said she would get back to me and confirm the exact delivery date. No call/email received. I called back on the 28th of August and after a difficult conversation apparently they have to speak to the "Online Department" in Ikea to speak to the final transport company to then contact me to let me know when my delivery of 29 products and €1600 in value will arrive. I will NEVER order online at IKEA Greece again.

Η εμπειρία μου μαζί σας φέτος το καλοκαίρι ήταν απαράδεκτη και μου κόστισε ανεπανόρθωτα στη δουλειά μου. Δουλεύω στο χώρο της ενοικίασης σπιτιών και η παραγγελία που έκανα σε σας στις 7 Ιουλίου για ένα μεγάλο ποσό, δεν έφτασε ποτέ έως και τέλη Αυγούστου, όπου και ζήτησα επιστροφή χρημάτων.
Η εταίρια μεταφοράς με την οποία συνεργάζεστε ήταν παντελώς αδιάφορη για τις ανάγκες των πελατών σας και εσείς στο να βρείτε λύση για την αποστολή των πραγμάτων αυτών.
Μετά από επανειλημμένα τηλεφωνήματα σε εσάς την ΙΚΕΑ κανείς δεν έβρισκε λύση και αληθής στοιχεία του που έβρισκετο η παραγγελία μου. Περνάγαμε οι μέρες έως ότου φτάσαμε στον ενάμιση μήνα καθυστέρησης.
Αναγκάστηκα να επικοινωνήσω η ίδια με τη εταιρία DIAKINISIS με την οποία συνεργάζεστε και οι οποίοι απλά δεν έκαναν ποτέ τίποτε να μας βοηθήσουν και δεν γνώριζαν ποτέ, ποτέ θα υπήρχε δρομολόγιο προς το νησί μας.
Ήταν τέτοια η κακή διαχείρηση της παραγγελίας και από την ΙΚΕΑ και από τη DIAKINISIS που φοβάμαι να ξανακάνω παραγγελίες τώρα διότι απλά δεν θα φτάσει ποτέ, ιδιως τώρα που η εταιρία μεταφοράς με γνωρίζει ονομαστικά.
Δεν έχω λόγια για το ποσό κακή και εξαντλητική εμπειρία ήταν αυτή και το κόστος που είχε στους πελάτες μου κι εμένα. Ντροπή στην ΙΚΕΑ και τη DIAKINISIS Απαράδεκτοι και οι δυο!!!!