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Informações sobre a empresa

  1. Loja de roupa
  2. Loja de materiais artísticos
  3. Loja de estampagem de roupa

Escrito pela empresa

ABOUT US: Illustrate Ltd is a platform for creatives of all kinds, offering them an opportunity to showcase their talents and transform their work into something new, reaching new audiences - whether that’s by transforming artwork into sustainable clothing or accessories, or showcasing our work at live events like Glastonbury. THE HUMBLE BEGINNINGS: From one artist, Illustrate has grown and now connects over 20 creatives with the people who love their work. Now with our online marketplace, what began with two friends & a market pitch continues to grow; supporting creatives, offering sustainable alternatives & looking forward to the next step.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

16 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Illustrate Ltd.....love it

I stumbled across Illustrate a couple of years ago whilst looking for a water bottle. The Elephant one went on my Christmas list and hey presto couldn't ask for better (that was2 yrs ago) ...I have since ordered for presents and just recently bought myself another Elephant 🐘 water bottle and notebooks all fantastic, these I got in the sale and what a bargain. Will not hesitate to recommend and Continue to use and support their ethos. (Just to say my water bottle is still OK after all this time just a bit battered from amount of times I've dropped it and will continue to be used daily). Order arrived super quick

28 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I've been ordering from Illustrate…

I have been ordering from Illustrate for about 7 years. We really love their jumpers. They last ages, not fading or bobbling, wash well and fit nicely.
Good communication and fast shipping too!
Im sure I will continue to shop here for years to come!

28 de novembro de 2024
Opinião espontânea
logótipo da Illustrate

Resposta da Illustrate

Hello Ayesha. Thank you for commenting on the quality of our garments. We try our hardest to source good quality cloths but also to help the environment and fair trade.

Classificada 5 em 5 estrelas

Brilliant and good value

I love the products Illustrate create, I feel they align well with their ethical values and their customer service is superb.

27 de novembro de 2024
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logótipo da Illustrate

Resposta da Illustrate

Thank you for the 5* review Julie. It's lovely to see customers going out of their way to say such good things about us. Many thanks, Jo from customer service team

Classificada 5 em 5 estrelas

Wonderful items

I’ve ordered from illustrate a few times and always received lovely items that are great quality. They do some amazing sale deals as well!

6 de dezembro de 2024
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logótipo da Illustrate

Resposta da Illustrate

Thank you for a ''wonderful'' review Chloe. So glad you've mentioned about the great quality of our items. Many thanks, Jo from customer service team

Classificada 5 em 5 estrelas

Stocky lad loves these quality clothes

Great clothes, art and customer service. Bought from them twice now and had no issues whatsoever. I will continue to support them as I really like the quality of the clothing and the styles feel very unique, often with a nice nod towards nature.

17 de outubro de 2024
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logótipo da Illustrate

Resposta da Illustrate

Hello Dan and thank you so much for supporting our UK independent business by writing a kind review. Look forward to seeing you again, Jo from customer service team

Classificada 5 em 5 estrelas

I had a great experience shopping at…

I had a great experience shopping at Illustrate. The website was easy to navigate. My order arrived quickly and in perfect condition. I was particularly impressed with the great quality of the items I received! Customer service was excellent, responsive and helpful with my inquiries. I highly recommend it!

9 de agosto de 2024
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logótipo da Illustrate

Resposta da Illustrate

Hello Andre and thank you for your lovely review and recommending us as a good UK independent company.

Classificada 5 em 5 estrelas

I love this company

I love this company! I used to go into their store in Bristol and am so glad that they continue online. I have recently bought a wooden phone case and an art print. Both are stunning, great quality and I have had so many compliments. Will be using for Christmas presents for sure :)

22 de julho de 2024
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logótipo da Illustrate

Resposta da Illustrate

Hello Emily. What a brilliant review for us. Thank you for being a loyal customer and hopefully you'll find some Christmas gift ideas from us x

Classificada 5 em 5 estrelas

Never experience better customer service!

Iv never had a more positive review to say about and independent company.
I am literally changing my wardrobe to Illustrate, I have had the best customer care with options provided for out of stock garments! Iv had great casual communication with the team who have answered my every need! I can’t fault them. In any way. I’d be proud to work for a company like this!

24 de junho de 2024
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logótipo da Illustrate

Resposta da Illustrate

Hello Luke. Just following up your kind review about us. Hopefully will chat to you again soon. All the best, Illustrate Team x

Classificada 1 em 5 estrelas

Non existent customer support

awful, no customer support when I've reached out to get a refund. It's been over 3 weeks! Shameful.

3 de janeiro de 2024
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logótipo da Illustrate

Resposta da Illustrate

Hello Haz. We do apologise about the poor customer service you have experienced. Again we do apologise as we can not figure out why this has happened. We supply an order form in your parcel outlining all details including contact information and how to return.

Our apologies Haz, as your upsetting review has been posted on the same date as another customer (Harry) who had a similar experience. Again, we can not explain why or where we have gone wrong but If you need to express your upset any further please do get in contact with us at enquiries@illustrate.co.uk.

Kind regards

Customer Service Team

Classificada 1 em 5 estrelas

Don't trust!! Returns and refunds ignored!

I purchased a christmas present from this company but when it arrived it was low quality. I conatacted them to start the returns process but it has now nearly been a month and I have heard nothing. I've emailed, filled in their website forms and messaged them on all social media platforms but to no avail. A terrible company which I will never buy from again.

4 de janeiro de 2024
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logótipo da Illustrate

Resposta da Illustrate

Hello Harry. We are sorry to hear about your previous experience of trying to get in contact with us. We do recall we were trying to get back in touch with you three different ways and for some reason you were not responding too. We did get there in the end and managed to find that all communication was going to your junk mail. All we can say is sorry if we did let you down with communication but at least once we did make contact, you did receive a full refund. If we can help you any further with your complaint please do email us at enquiries@illustrate.co.uk.

Many thanks, from the customer service team.

Classificada 5 em 5 estrelas

We need more companies with their ethos

I really love this company for so many reasons. Initially because of the products they offered style wise and then their responsibility with sources etc. Mainly now though it’s the customer service, one of my bug bears is customer service and it’s rare that I come across a company with exceptional customer support, this is one of the few I’ve had that experience with. If only more companies were like this. I’ve recommended them to many of my friends and everyone that sees the rucksack I bought from them says how much they love it. The design of it inside doesn’t quite suit my needs or what I initially purchased it for but again the company were very helpful it resolving this for me. I hope they keep up the good work.

4 de julho de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Really good clothing and really good…

Really good clothing and really good quality. I have ordered from them twice, the first order was about 2-3 years ago and the clothes still hold up and still have the designs on them and i recently ordered from them again and they didn’t disappoint as usual. The only downside is each time they have sent me the right product but not in the size I ordered and had to send a couple of things back for my first order but they were very kind, patient and professional and sorted the problem quickly. They did do this for my most recent order by sending me a top that is one size larger but it works out because it actually fits better. Definitely a 9.5/10.

9 de junho de 2022
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logótipo da Illustrate

Resposta da Illustrate

Hello James

Thank you for taking the time to post a very kind review. Just to let you know, this shouldn't happening again as we've put extra checks in place when sending out orders and all our team has had additional training. Check out our site for a new range coming your way this Christmas.

Hope to hear from you again in the future,

Many thanks

Illustrate Team

Classificada 5 em 5 estrelas

discovered the store in Bristol, loved it !

Went to this outlet in Bristol yesterday.
Products are nice and store is tidy. Staff very welcoming and nice, I just wish I had more time or friends with me and we would have stoped in the coffe area, that seemed a very quiet and relaxing place.
So, I'll come back :-)

22 de novembro de 2021
Opinião espontânea

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