K+ Coffee Opiniões 291

Good price and quick delivery to Northern Ireland. Would use this company again.

Brilliant company… next day delivery and easy free return. Great customer service.

Speedy delivery, and great customer service in dealing with a faulty item, which was not their fault, and which was quickly collected and refunded.

An impressive online shop: they had the best price for the product I ended up purchasing, the shipping was incredibly fast (minutes after the order was placed!), and the delivery was flawless.

Super service. Great price and amazing product. Very happy with my new kettle and delivery process was quick, reliable and easy.

Competitive pricing and it came earlier than expected. Packaging is also very good

I loved the coffee. Great service, easy to order online and with no delivery costs. I would definitely buy again

Excellent advice, excellent price, fast delivery.

Bought Wilfa Smart grinder. Process with k coffee excellent. Grinder is fab

Ordered a grinder, shipped in minutes for next day delivery. Great service!

Fast shipping. Item as expected. Fair price. And use DPD as courier. All good.

Great service.

Received order next day in nice condition! Loving the Ode gen 2!

Genuine baratza article, unbelievably fast shipping, ordered on a friday night with the free delivery option, and it was shipped out saturday morning first thing with DPD so I got it monday morning

Was more than 20% cheaper than Amazon, about the same price as direct from the importer but with free shipping and a selection of tasty coffee to buy with it

Can't rate K+ more highly!

Nice, easy transaction and a great coffee grinder, thank you.

Final edit
Initially rated 2 stars due to me having to explain the consumer rights act to them over multiple emails before they would resolve an issue with an item that I ordered.

Their response was to make factually inaccurate statements, suggesting that I was the one at fault. Despite me pointing these out to them (email 20:51 01/05), they have chose not to correct their comments, and not to follow up on their vitriolic assertion that they will “update on here when they here back from fellow”.

Their customer service in dealing with the faulty product was poor. Their behaviour in the follow up had been appalling. I would not deal with this company again if they were the last people stocking something that I wanted.

Edit to add:
After 1 more email K+ did provide me a return label, and I was refunded the day after it arrived back with them.

This second part of the process was fine, but I stand by my initial frustration at having to exchange 5 emails and wait ~1.5 weeks from the first email saying “my 40 day old £200 grinder has broken” to having a refund.

Original review:
Bought a fellow opus from K+, which packed up 40-something days after purchase.

Considering all of the positive comments here about their customer services I hoped they’d sort it out with a quick email, but unfortunately that didn’t happen.

They kept trying to push me towards fellow to resolve the issue, and repeatedly told me that they wouldn’t offer a refund being as it was outside of the 30 day window. It was only after 4 emails and me explaining the consumer rights act to them that they actually agreed to take the grinder back.

Even after that I’m still waiting for a response to get a shipping label, and have been told I’ll be waiting for ~3 weeks with no grinder.

Not the experience I was hoping for when spending £200 on anything.

Edit to add - their statement below of “we are waiting for your response” is quite simply not true

Good clear advice and reassurance over the phone. Order was easy to place and communication was great. I ordered a little late for next day delivery but the item was with me by noon the following day. The courier (DPD) was very efficient too.

Speedy and helpful, thank you!

Easy to use website, good price and delivery. Asked a question of the customer services which was answered quickly. Would use again.

I recently bought a Comandante C40 grinder and a bag of light-roasted coffee beans from K+ Coffee.

I was impressed with the speed at which the K+ coffee team dispatched my order. They were incredibly helpful, proactive, and checked every detail with me. I received everything safely and in perfect condition.

I am very pleased with my purchase and the overall experience was A*.