Follow up on my 1star review. Customer Service never did contact me again. And by replying to any negative reviews they shut down the conversation. I’ll fix it myself, and probably do a better job tha... Ver mais
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Browsing your fantastic website made the whole buying experience so much better and I could tell that the products were going to be top quality. All the information I needed was right there with ex... Ver mais
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Great parcel box, looks very smart. ILoveParcels were really helpful when UPS managed to screw up delivery (I had the temerity to change the delivery date with them in good time, which seemingly th... Ver mais
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Parcel box arrived quickly and well packaged. Contained instructions for fitting, bolts etc. Was straight forward to fit, although 2 people are probably required as its a little awkward due to its siz... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Love Parcels is a UK-based specialist in premium parcel boxes and contemporary letterboxes designed for modern homes and businesses. Our products are created to combine robust security with refined aesthetics — engineered to complement architectural styles while providing dependable protection for deliveries. We founded I Love Parcels after experiencing the everyday frustrations of missed deliveries, exposed parcels and unreliable drop-offs. As online shopping became part of daily life, it was clear that homes needed a smarter, more secure solution. Our goal was simple: create parcel boxes that are practical, durable and visually considered — not just functional metal containers. Our range includes wall-mounted, fence-mounted and built-in parcel boxes, as well as personalised letterboxes and accessories. Each unit is manufactured from quality materials, professionally powder coated for outdoor durability and designed with thoughtful features that balance capacity, usability and security. We prioritise solid construction, clean lines and long-term performance over low-cost, lightweight alternatives. We serve homeowners, architects, developers and trade partners across the UK who value reliability, finish and design integrity. Larger models are palletised for protection, and every order is dispatched with clear communication and careful packaging. Continuous refinement is central to our approach. Over time we have evolved our designs, installation guidance and customer processes in response to real-world feedback and changing delivery habits. We believe improvement is ongoing, not occasional. At I Love Parcels, we focus on creating delivery solutions that offer genuine peace of mind — secure, durable and built to last. Engineered for elegance. Built for life. ⸻
Informações de contacto
Basin Bridge Lane, CV13 6JJ, Nuneaton, Reino Unido
- 02476 993 079
- hi@iloveparcels.com
- iloveparcels.com
4,4
Excelente
268 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 88% das suas opiniões negativas
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Brilliant product and fabulous service
12 de abril de 2023
Good service, excellent product!
You did exactly what you said you were going to do, communicated promptly and politely, and at a very reasonable cost.
The box is of excellent quality and looks great.
29 de março de 2023
Excellent customer service
Excellent customer service, accommodating my change of letter colouring last minute, thank you! Coupled with a great, well made product, which received its first parcel whilst we were out, I can't tell you how satisfying that was! Highly recommended
2 de abril de 2023
Excellent service and product
Excellent service and product (built in large parcel box) looks great.
14 de março de 2023
Top quality
Top quality, looks awesome and really really pleased, quick delivery what more can i say.
20 de março de 2023
After buying a fence mounted parcel box…
After buying a fence mounted parcel box I then found out it doesn't come with a trim to cover the cut out hole in the fence.
I have called ILoveParcels every day for a week with no luck getting through to anyone, I have also emailed but had no response.
11 de março de 2023
Resposta da I Love Parcels
Hi,
Thank you for your feedback.
For clarity, the fence-mounted parcel box did not include a finishing trim as standard. At the time — as now — there was an optional frame available to purchase separately to neatly finish the cut-out, and this was shown on the product page.
We understand that finishing details are important, and we always aim to ensure product inclusions and optional extras are clearly presented so customers can choose what suits their installation.
Regarding contact, during that period our preferred method of communication was via our online contact form so enquiries could be logged and responded to efficiently. We responded to all messages successfully received through that system. If any correspondence failed to reach us, we apologise for the frustration caused.
We continually review both our product information and communication processes to improve the overall experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Never miss a delivery again.
We used the next day delivery so we could fit the box before we went away. My husband made a template in order to drill the holes. It was quite heavy to support while he fitted the screws. We have quite a few deliveries and the postman and the Amazon driver have both used the box. We are very pleased with it.
23 de fevereiro de 2023
Great product and great service
26 de fevereiro de 2023
Delivery By UPS was rearranged to a…
Delivery By UPS was rearranged to a drop off point not what we requested
Post Box was generally Good quality Fixing supplied was not fit for purpose I’m sure Love parcel are aware of this.
Also very disappointing that the Lettering is just Vinyl stickers.
1 de março de 2023
Resposta da I Love Parcels
Hi,
Thank you for your feedback.
We’re sorry to hear the delivery was redirected by UPS at the time — while couriers occasionally make routing decisions within their network, we understand that this can be frustrating.
With regard to fixings, we supply standard masonry fixings suitable for solid surfaces. Depending on the wall type, some customers prefer to use their own specialist anchors, and we always recommend selecting fixings appropriate for the specific installation surface.
Our personalised lettering is produced using exterior-grade vinyl designed for long-term outdoor use. This is the industry-standard method for clean, precise personalisation while maintaining the integrity of the powder-coated finish.
We appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
For when your letterbox is too small
Impressively simple and effective design will accept quite large packages and save Amazon et al trying to hide them around the back. Plus you can have the property name and postcode stylishly printed on the door. Your postman will thank you!
6 de fevereiro de 2023
Lovely high quality post box and great…
Lovely high quality post box and great customer service.
15 de fevereiro de 2023
Great customer service
Great customer service, I had paid for next working day delivery however UPS lost the parcel, I emailed to ask for the next day fee returned, I was contacted by customer services and they were extremely helpful and said that they will get the box out for next day delivery and it came on time, great looking box and would use this company again
9 de fevereiro de 2023
Resposta da I Love Parcels
Hi,
Thank you for such positive feedback.
We’re sorry the original parcel was lost by the courier, but we’re pleased we were able to step in quickly and get a replacement out for next working day delivery as promised.
It’s great to hear you’re happy with the look of the box and that you would use us again — that means a lot.
The I Love Parcels Team
Engineered for elegance. Built for life.
Just what we wanted.
Just what we wanted.
Well finished printing and fast deliver - great.
7 de fevereiro de 2023
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