Just got an email from I love retro. Apparently they are going into voluntary liquidation. So much for all the rhetoric about having trouble with deliveries etc. A big old scam. I'm sure they’ll ret... Ver mais
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Leia as opiniões dos outros
Bought a lovely lamp from retro, I love it it’s gorgeous and such good quality I would definitely buy from again, I’m currently eyeing up a beautiful chair. They were quick to respond to any queries... Ver mais
Bought a table back in April it’s now late June and still no item! Communication is horrendous Iv sent so many emails asking for updates and I get a response to the odd one saying it’s been shipped an... Ver mais
Received outstanding customer service from 'Alice'. Nothing was too much trouble for her, and although my query took some time to rectify (mainly due to shipping circumstances) I was completely conf... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are I Love Retro, a British brand specialising in retro and vintage inspired homeware and furniture. Statement designs from across the last century.
Informações de contacto
71-75 Shelton Street, WC2H 9JQ, London, Reino Unido
- hello@iloveretro.co.uk
- iloveretro.co.uk
Sem histórico recente de solicitação de opiniões
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Como esta empresa usa o Trustpilot
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4 chairs ordered
4 chairs ordered. 2 delivered damaged. They are sorting things out but I currently only have 3 chairs.

Resposta da I Love Retro
I bought an item from I Love Retro but…
I bought an item from I Love Retro but it didn't quite fit in the space I had in my room. I was really impressed with how easy it was to return the item and how quick the refund was. The team at I Love Retro are really helpful and efficient. I wouldn't hesitate to buy from them again.
Excellent product
Excellent product. Late delivery but they kept in touch. Believe Brexit a problem for many!!!
Very quick delivery and the lamp was…
Very quick delivery and the lamp was well packaged.
Through very difficult times
Through very difficult times, ie Brexit. I love retro kept to the expected lead times and chased delivery when required. Super services
The chairs are just what I wanted and…
The chairs are just what I wanted and do the job nicely. There was difficulty with delivery due to Brexit which the company can't be blamed for though it would have been nice if they had kept me informed rather than my having to chase them.
Won’t post to NI
Waited for 10 weeks for floor lamp to be restocked only to receive a message saying my order had been cancelled as they were no longer delivering to NI.

Resposta da I Love Retro
Lamps
Ordered two identical lamps as a gift.... 1 arrived... after numerous emails.. another lamp was despatched... I love retro did everything they could to resolve the problem as quickly as possible.. well done.
Great customer service
Great customer service, initial parcel got lost, replacement was sent the following day without concern. Highly recommended.
Excellent customer service
Excellent customer service. I Love Retro have customer service at their heart. Easy to order. Quick to deliver. Resolved an issue within 24 hours. What a great company - iloveretro.co.uk - is to to buy from.
Excellent service from start to end
Excellent service from start to end! Answered all my questions regarding measurements and were really helpful, product arrived early! Will definitely shop again from here! Thank you I Love Retro!!
Been waiting months for my item....
Been waiting months for my item....
Following your response by email to this review and the fact your only now getting customer services involved after months of false promises....I have requested a full refund....no customer should be treated like this...

Resposta da I Love Retro
Quality not fantastic looks better when in at night.
Took a very long time to come but when I emailed communication was good and she replied within the day. Not really impressed with the quality if I’m honest bit on the poor side the lampshade you can see the glue/join like a bit cheap. But I’d already unpacked and thrown boxes when I had a close up look.
Items over 4 months delayed
Ordered three lamps before Xmas, one has still not turned up, arrival date keeps getting pushed back and back. I don’t mind this so much as it’s a difficult period but if you promise a delayed lamp on a specific day why not tell someone when it can’t be delivered? Why do they have to chase you every few weeks?

Resposta da I Love Retro
Great customer service ,delivery and…
Great customer service ,delivery and returns. Love my items.
Still not received item
Still not received item, over 6 weeks later
update 27/4/21 - still not received!

Resposta da I Love Retro
Harry Glass Cradle Floor Lamp
Great service and a prompt delivery of a product perfectly described. Easy to navigate website and product details that ensure you know exactly what you are getting which is so important. The delicate lamp was very well packaged to ensue everything was protected during transit and delivery.
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