imaware™ Opiniões 175

Their self test kits are terrible. If you have calloused fingers it's practically impossible to use, and you apparently need about 20x more blood than they claim you need.

No matter what I do, I can't get enough blood for a sample. The first kit I bought was in April and I used all three lances to puncture three different fingers and put roughly 8 drops of blood on the sample collector but it wasn't enough. When i called the company because my results were inconclusive, they made it sound like it was my fault for how i completed the test. I literally did everything according to the instructions. The sample collector comes with a spot where you drop your blood on and then it's supposed to be absorbed and spread to another section of the collector. I had a small pool of blood at the collection spot (8 drops of blood while the instructions said i only needed 4 drops) and nothing was being absorbed or spread to where it needed to be. There was literally a dome of blood at the collection site but it wasn't being absorbed by the strip.

They sent me another kit and I lanced three fingers again and still not enough blood to fill the sample collector. It was the same story as my first experiences. The instructions ask for 4 drops of blood at each collection spot and suggest that lances 2 and 3 are backup lances. My 8 drops of blood couldn't even fill one of the collections strips. I literally would need to slice open my hand in order to get enough blood for this collector. I give up...I'm just going to go to the doctor so that they can draw blood instead of me walked around with punctured fingers like a Shmuck.

I ordered a celiac screening test for my daughter. We received the test, followed instructions to register kit, took blood sample, and took it straight to the UPS store on 9/2/22 to ship. I got confirmation through UPS, however nothing from the company. So, a couple of days later, I send an email, asking if they show my kit was registered/received. They had no record of me. They said (via email, because you can NEVER talk to a live person) they were having tech issues with their site the night I registered, and they could send me a new kit. So a week later, I’m going through the same process. Register kit, get blood sample, then run to UPS on 8/9/22 to ship it. I emailed them right away, due to the first experience. They received it at their lab on 9/12/22, I’m registered and would have my results no later than end of day 9/23/22. I still don’t have my results, and now I’m not even getting replies to my emails. I’ve went through Let’s Get Checked, and the experience was night and day. Not only that, they’ve changed the date the lab received my sample from 9/12/22 to 9/22/22 on my patient portal. I would never use I Am Aware again. How are my results going to even be accurate after 2 1/2 weeks? I don’t have much confidence with them. There should also be a customer service number, live chat…something! All they have is email. Not adequate to me, when they’re dealing with medical tests/information.

Very frustrating. Sent 1st sample in and got no results for 2 weeks, so I contacted them. They said not enough blood was present, and sent me a 2nd test kit. They should have reached out to me 1st, but they did readily shipped 2nd kit. Tried 2nd test kit and followed all their tips - hot water, lancet location, etc. Very little blood came out, so I used the 2nd lancet with same result - the lancets are weak and don't produce enough blood. I ended up getting a sewing needle to stab into my finger to get enough blood and its still probably not enough. Previously, I completed another company's test kit for Omega-3 with a better lancet and an overabundance of blood droplets were produced where I was dripping blood all over the table, so its not me. Try upgrading your cheap lancets - if they don't produce blood, your test is useless.

Easy to follow instructions and quick response thanks!

First, a big shout out to Claire, who executes her job in a very professional, friendly manner, She deserves commended!
As far as Imaware as a company and its product, I am less than impressed. The method of puncturing the skin did not work for me. Even with Claire being kind enough to send extra puncture triggers and two replacement tests, none worked and I had to break a trigger apart with pliers and use the metal point inside to hand-puncture myself. Also, kits that require "fasting" should have a big sticker on the box top, rather than that important requirement be buried in the text about how to do the test. Further, no phone number can be found to contact the company and even emails refer one to the imaware chat on the website for response. There is no way that I could find to actually call from my side and talk with an actual person, Only through chat.
Unfortunately, while the imaware at-home blood draw is a good idea, I cannot recommend its use.

This process was quick, private and very helpful at an incredibly low cost.

Easy test and very helpful results. The process could not have been any less difficult or hard on my health, this is truly a wonderful service I will return to again.

I am waiting now for some results hoping it doesn’t take too long I’m tired of isolating👍The gal that tested me on the 13th was very arrogant and pushy .the people Claireespecislly have been busy extremely helpful and nice. Overall a very nice company to work with just a few Biggs to work with now sincerely Jane Lividini Overall everyone has been extremely nice now ask me after I get my results and how long they take I might feel differently if it takes forever but you have a good company you’ve created

We had nurse " Olivia" come her she got and tested of us, it was all very smooth and if this arises again, we will use imaware.

I got the kit for RA screening. And honestly even for me, daughter to a diabetic it was a teeny bit challenging making sure to provide an adequate blood sample, but other than that the whole process was a breeze! I was able to quickly send back in my kit and get results really fast also.
I have been having nebulous constitutional complaints for months upon months, and then developed disabling mornings lasting anywhere from an hour to two and problems with eye and mouth dryness and residual weakness and tenderness during the day. And frankly, it it was an educated hunch to purchase this kit to help me rule out or in a possibility after having already initiated diagnosis with a PCP quite a while back. Sure enough I got my results back positive on one of the biomarkers commonly presenting in earlier stages of RA! And it's really encouraging now thinking about returning to the doctors with a new direction in hand, thanks to this and additional S+S above that started since February. I understand how thinly stretched primary care can be, and how pressed they can be to urge away from seemingly unneccessary further steps towards referral or detailed diagnostics (especially when early nonspecific labs are negative). But, for myself- to advocate for not giving up and making my own steps towards improving my quality of life again someday, this has been a blessing towards the first hard step- diagnosis. And I feel more confident moving forward now with help to this tool. Thank you for this product

I recently completed the RA kit and turnaround time was quick. One of the results was abnormal and I reached out to the company with questions. I received a phone call a few days later from the CEO who was able to answer my questions and address my concerns. Excellent customer service.

Super convenient experience, the kit came directly to my house so I didn't have to lose time off work or visit a lab to get my bloodwork done. I had some questions about how to collect the blood sample and the customer support was very quick to help and answer all my questions! Thanks imaware for killing it with this easy and convenient alternative to lab testing

Great communication and help when initial try at testing didn't work as planned- thank you!

Great service with many different tests available and a really easy to use online experience!

No issues. Great turn around time. Customer service is excellent.