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3,1
20 opiniões
Respondeu a 83% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
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They never responded to my previous emails in regards to a PR campaign (paid in full) but replied to a review I left here. They asked me reach out, but my call went to voice mail and also no response on website chat.
Before Imperium AI, our online presence was pretty scattered. Now it feels a lot more cohesive and easier for people to find us.
Resposta da Imperium Pr
thank you! love you!
Pay elsewhere and trust my living nightmare of proof to stay away from this company. Their 5 star trust pilot customer reviews have to be fake too. Delivered magazine pr digital media publication article and ATL Peach has stopped circulating digital media articles over decades ago in 2009. Imperium is highly unprofessional and published a fake digital feature article and you will notice how at the very bottom there is an embedded back link to Claim Free Score that will take you right back to their sketchy member portal. Stay far far away and do not invest any money with this fraudulent company.
Resposta da Imperium Pr
We’re genuinely sorry to hear about your experience and take feedback like this very seriously. What you’ve described is not the standard we aim to deliver, and we understand why this would be frustrating.
We want to be clear that our goal is always to provide transparent, legitimate placements and real value to our clients. That said, if something fell short or created confusion—whether around publication details or links included in the article—we would truly appreciate the opportunity to review it with you and make it right.
We’d be more than happy to:
Re-evaluate your placement and provide a replacement on a verified, active publication
Remove or adjust any links you’re uncomfortable with
Offer additional features on the house to ensure you receive the value you expected
Please reach out to us directly so we can investigate this thoroughly and resolve it for you. We’re committed to fixing this and restoring your confidence in our service.
They helped clean up how we show up online and then pushed that out properly. It made a bigger impact than we expected.
Resposta da Imperium Pr
thank you! love you!
The team at Imperium AI knows exactly how to position a brand online. Our traffic and engagement have increased significantly.
Resposta da Imperium Pr
thank you! love you!
The biggest difference for us was how widely our content was distributed. It didn’t just sit on our site—it actually reached people.
Resposta da Imperium Pr
thank you! love you!
Imperium AI completely transformed our online presence. Their distribution strategy got our content in front of the right audience almost immediately.
Resposta da Imperium Pr
thank you! love you!
I almost bought their services because they have a similar name to Imperium Comms, which was recommended to me.
it looks like this company is using similar branding to another PR agency to trick or confuse customers and use a established company's reputation.
edit: now they are claiming in their reply they are "Imperium Comms." This is a lie. This is a completely different company which I used and they are not a part of Imperium PR.
Resposta da Imperium Pr
We’re very sorry for the confusion—thank you for bringing this to our attention. To be clear: we are the original Imperium AI / Imperium Comms, the agency recommended to you, and any other company using a similar name is not affiliated with us.
We take our reputation and the trust of our clients very seriously. Our goal is to provide transparent, legitimate PR services with proven results. If you have any doubts or questions about our offerings, we’d be happy to confirm directly and ensure you are working with the real Imperium AI team.
We appreciate your caution and would love the chance to earn your trust.
Many hiccups, but we're out by 20 days and 11 follow-ups (and 2 promises) since sending the final version of the blog, but hasn't been published yet.
The website/ platform barely functions, the team ghosts you and becomes unresponsive. Disconnects call if they find out you're an existing customer.
We've requested a full refund.
Resposta da Imperium Pr
We’re really sorry for the delays and lack of communication you experienced—that’s not the level of service we aim to provide. Waiting this long after submitting your final blog, along with multiple follow-ups, is understandably frustrating.
We take this seriously and want to make it right. We’d be happy to:
Expedite your article for immediate publication
Provide a clear, firm timeline with active updates
Offer additional placements on the house for the inconvenience
Review your refund request with priority
We’re also addressing the responsiveness issues you mentioned to ensure this doesn’t happen again.
Please reach out to us directly so we can resolve this for you as quickly as possible—we’re committed to fixing this and delivering the experience you expected.
Scammers that keep charging you without your consent. If you were scammed report all their charges as fraud to the bank. The bank will want its money back
Resposta da Imperium Pr
We’re very sorry to hear about your experience and take concerns like this extremely seriously. We want to be clear that we do not process any charges without authorization, and we aim to be fully transparent with all billing.
If there’s been any confusion or an issue with your account, we’d genuinely appreciate the opportunity to review it with you and resolve it right away. We can:
Investigate and clarify all charges on your account
Stop any active billing immediately if requested
Issue appropriate credits or refunds where applicable
Offer complimentary features to make up for the experience
Please reach out to us directly so we can look into this and make it right. We’re committed to resolving this quickly and restoring your trust.
Yo no soy de dar review así de pésimo, pero estoy cansado.
Al principio todo fue bien y hasta enseñaron un plan para mantener las redes activas. Y quizás las primeras dos semanas trabajaron uno que otro arte. Sin embargo que cumplan con la fecha indicada que ellos mismos prometieron fue todo lo contrario.
Ciertos servicios con lo acordado no cumplieron. Tenía que estar detrás de la agencia constantemente para poder tener un post en las redes. Cada vez la comunicación con ellos era difícil de conseguirlos. Se tardaban días en contestar por texto y no contestan llamadas telefónicas. No dudo su destreza en los diseño, pero no vuelvo a escoger sus servicios para promover las redes.
Resposta da Imperium Pr
Lamentamos mucho que tu experiencia haya sido así, especialmente en cuanto a la consistencia, los tiempos de entrega y la comunicación. Entendemos lo frustrante que es tener que estar dando seguimiento constante y no recibir respuestas oportunas—eso no es el estándar que buscamos ofrecer.
Agradecemos que reconozcas la calidad del diseño, pero claramente fallamos en la ejecución y el servicio, y queremos corregirlo. Nos gustaría poder:
Reestablecer un calendario claro de publicaciones con fechas garantizadas
Asignarte un punto de contacto directo para respuestas más rápidas
Cumplir con los entregables pendientes de inmediato
Ofrecer publicaciones o servicios adicionales sin costo por la experiencia
Si estás dispuesto, nos encantaría tener la oportunidad de solucionarlo y recuperar tu confianza.
Used Imperium Al for social media, SEO, and PR in my tech business. We got featured in news and saw improved ranking in weeks—real results!
Awesome communication all around, timely and fast service. wriitng this review because i love you guys!
Contracted with them in June for 11 articles to be completed in 2 weeks. 5 months later, they have only published 2 articles, and 1 of those got taken down. Their owner has now disappeared and won't reply to my messages.
Resposta da Imperium Pr
We’re very sorry to hear about your experience—this is not the level of service or communication we aim to provide. A delay of this length, along with lack of response, is completely understandable to be frustrated about.
We take this seriously and want to make it right as quickly as possible. We’d be happy to:
Provide a clear update on all remaining articles and expedite their publication
Replace the article that was taken down at no cost
Assign a dedicated point of contact to ensure consistent communication
Offer additional placements on the house for the delay
Review your account for any applicable credits or refunds
Please reach out to us directly so we can prioritize your case and resolve this immediately. We’re committed to fixing this and restoring your confidence in our service.
It’s a scam! He was responsive and told me articles would publish and once the deadline was missed he disappeared. This is the 3rd company like this who has scammed me. DO NOT TRUST, find ethical PR companies instead of these jerks!!!!!!
Resposta da Imperium Pr
We’re truly sorry to hear about your experience, and we understand why you’d feel this way—especially given your past experiences. Missing deadlines and losing communication is not acceptable, and it’s not how we aim to operate.
We take this seriously and would really appreciate the chance to make it right. We can:
Provide a clear status update and firm timeline for your articles
Expedite all pending work immediately
Assign a dedicated point of contact so you’re never left without updates
Offer additional placements on the house for the inconvenience
Review your account for any appropriate credits or refunds
Please reach out to us directly so we can resolve this for you as quickly as possible. We’re committed to fixing this and rebuilding your trust.
BIG SCAM, Don't trust Imperium Group or their CEO. He initially got my clients in on a few low level articles but then they disappeared. Specifically MSN. Also, charged $4k for Forbes and never delivered. He just strings you until you get tired of following up. Fake staff, fake software, fake stories.
Resposta da Imperium Pr
We’re very sorry to hear about your experience—this is not the level of service or communication we strive to provide. We understand how frustrating it is when expectations around placements and timelines aren’t met.
We take these concerns seriously and would appreciate the opportunity to review this with you and make it right. We can:
Audit your account and provide a clear status on all promised placements
Replace any undelivered features or offer equivalent placements at no cost
Expedite any pending work with a firm timeline and consistent updates
Assign a dedicated point of contact for direct communication
Review billing and provide appropriate credits or refunds where applicable
Please reach out to us directly so we can investigate this thoroughly and resolve it as quickly as possible. We’re committed to fixing this and restoring your confidence.
Lied about being able to deliver a product and said they would give me a refund but still havent 3 months later. Their money back policy is garbage. I needed a couple articles to be backdated and they promised me they could. Then after 3 weeks of absolutely horrendous communication, I find out on the day that they can't in fact back date articles. Even though they checked with the CEO and said they could. This company doesn't know what they're doing and whats worse they still haven't issued my refund. THIEVES & SCAMMERS!!!!
Resposta da Imperium Pr
We’re truly sorry for the frustration and confusion this has caused. Waiting three months for a promised refund, along with miscommunications about backdating articles, is completely unacceptable and not the standard we aim to deliver.
We want to make this right immediately. We can:
Issue your refund without any further delay
Provide clear clarification on any service promises and ensure no further misunderstandings
Offer additional features or placements on the house as a gesture of goodwill for the inconvenience
Please reach out to us directly so we can prioritize your case and resolve this fully. We’re committed to restoring your trust and ensuring this doesn’t happen again.
They take your money for PR services then ghost you once you pay up front. They don't respond to messages. Very disappointed.
Resposta da Imperium Pr
We’re very sorry to hear about your experience. Being left without updates after paying upfront is not acceptable, and it’s not the service we aim to provide.
We’d like the opportunity to make this right. We can:
Provide a clear update on all pending PR services and expedite delivery
Assign a dedicated point of contact so you’re never left without communication
Offer additional placements on the house for the inconvenience
Review your account for any appropriate credits or refunds
Please reach out to us directly so we can resolve this quickly. We’re committed to restoring your confidence and delivering the value you expected.
They're pretty spammy and use shady sales tactics. Every day they email about "last day" of an evergreen sale that has no last day.
Just a weird experience overall with these guys.
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