Indo4ward Opiniões 

8
TrustScore: 3 em 5

2,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Informações sobre a empresa

  1. Plataforma de comércio online

Escrito pela empresa

Indo4ward is a cross-border e-commerce service that helps international customers shop from Indonesia with ease. We enable customers to purchase products from Indonesian marketplaces such as Tokopedia, Shopee, and Lazada — even when sellers don’t ship overseas or accept international payments. Indo4ward manages the entire purchasing process on the customer’s behalf, including order placement, payment, coordination with sellers, and international shipping. By handling these complexities, we help make Indonesian products more accessible to customers around the world. Our focus is on transparency, reliability, and customer support. We provide upfront pricing, shipment tracking where available, and responsive assistance throughout the order process. While cross-border logistics can be complex, we work closely with our partners to ensure orders are processed accurately and delivered as smoothly as possible. Whether you’re sourcing unique Indonesian products or everyday items unavailable internationally, Indo4ward serves as a trusted bridge between local Indonesian sellers and global buyers.


Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

8 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,9

Todas as opiniões

(8)

4 opiniões nos últimos 12 meses

Escreva uma opinião

Realizamos verificações das opiniões

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Arrogant ,poor custom service

Arrogant , poor customer service.
Very disappointing experience. This business actively promotes its products online, but when potential buyers ask genuine questions about pricing and availability, they are treated poorly. I contacted them because I live in a different city and needed pricing information before making arrangements. Instead of receiving helpful customer service, I was told "don't waste my time" and was then blocked.
As a customer, asking for prices and product details is completely reasonable, especially when travelling from another location or considering a purchase. Blocking interested buyers for asking questions is unprofessional and not how a business should treat potential customers. I would not recommend this seller based on my experience.

30 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

At the start bruh?

After i signed up it didnt let me log in and beacuse of wrong password, i also double checked and when i want to make a new password it doesnt send anything onto my email

23 de dezembro de 2025
Opinião espontânea
logótipo da Indo4ward

Resposta da Indo4ward

Hello Sebestyen, could you please drop us an email at info@indo4ward.com so that our tech team could have a look. It might he possible that the email fell into spam or was filtered out by your email provider.

Hope to hear from you soon.

Classificada 1 em 5 estrelas

Counterfeit:Do not buy anything from this site

Do not buy anything from this site. I bought a Luminox watch they claimed was coming from a watch store and was authentic. Completely counterfeit item. ZERO glow on any of the markers, packaging counterfeit."warranty" card does not take you to Luminox. Attempted to dispute charge through Paypal. The seller demanded return item registered mail. Cost me $50. USPS said becuase they wanted registered that I could not adding tracking to where is was going. Stole my money, had me send counterfiet item back and then Paypal would not refund due to Registered mail (their requirement) was not a regular tracking number.
Update- went through round#2 with Paypal and Paypal issued full refund to their credit

26 de setembro de 2025
Opinião espontânea
logótipo da Indo4ward

Resposta da Indo4ward

We would like to clarify several factual inaccuracies in this review.

There was only one PayPal dispute associated with this transaction. The duration of the case was determined by PayPal’s internal review process, not by any additional or repeated disputes.

The claim that the item was counterfeit was not supported by evidence. During the dispute, the buyer did not furnish third-party authentication. Indo4ward, however, submitted seller authorization, invoice validation, serial allocation confirmation, and written verification from the brand’s regional distributor.

While registered mail was requested for security reasons, the shipping option selected by the buyer did not include standard tracking. Despite this, Indo4ward proactively requested PayPal to allow additional time for the return to be completed, rather than closing the dispute in our favor. This was done in the interest of transparency and fair handling.

We welcome independent verification. The buyer and Trustpilot are free to confirm these facts directly with PayPal, and we are prepared to provide supporting documentation upon request.

Classificada 5 em 5 estrelas

Im very happy with their service

Im very happy with their service. Very responsive when I have queries. Not too mentioned items received was surprisingly fast. The items I wanted to buy was through an external link. And the quotation they get back to me was also quick. Will definitely use their forwarding service again in the future.

20 de novembro de 2025
Opinião espontânea
logótipo da Indo4ward

Resposta da Indo4ward

Always happy to see happy customers! Thank you for the kind words — we’re glad your experience with Indo4ward was a great one.

Classificada 5 em 5 estrelas

Reliable shipping forwarder for Indonesia

I scoured the internet for a reliable shipping forwarder for Indonesia (buy from Indonesia and ship elsewhere) as many existing services don't serve Indonesia. Indo4ward was prompt in their customer service, provided a convenient platform, reasonable in their pricing and delivered my items quickly without damage. Considering my other option was to find someone on Reddit, who may/may not be reliable and understand the logistics/customs process in Indonesia, Indo4ward is definitely the best option.

10 de janeiro de 2025
Opinião espontânea
logótipo da Indo4ward

Resposta da Indo4ward

Thank you so much for the positive feedback — we’re glad your experience with Indo4ward was a good one!

Classificada 5 em 5 estrelas

Trustful company

I'm a French customer and I've just bought a guitar through them (not a cheap one, limited run model) and my experience with Indo4ward was excellent !
Great services, swift responses, the packaging was really good, it was the first time for me working with them and I will definitely redo it if I need to !
Such a trustful company !

21 de novembro de 2024
Opinião espontânea
logótipo da Indo4ward

Resposta da Indo4ward

So happy everything worked out! Thanks for trusting us.

Classificada 5 em 5 estrelas

Absolutely fabulous company

Absolutely fabulous company. My son wanted a battle blade toy and the only place I found it was on tokopedia.com. After sifting through google searches I found indo4ward.com had a “assisted purchase” service. I had questions about submitting my order, and I received prompt email responses. This made me feel secure about going through with my order. There was a service fee added to my total which was very reasonable and as I learned included the international shipping fees. My items were purchased within 24 hrs and received very quickly at their warehouse. They took photos of the items and emailed them to me so I could confirm the items were what I wanted. Once I gave the go ahead, the items were packaged and shipped out within another 24 hrs. They were shipped with DHL and it only took 4 days to arrive in Canada from indonesia. I am so pleased with their service. I’ve used similar services for overseas shopping and this company is by far the best experience I’ve had start to finish and the most reasonably priced. I highly recommend using them for shopping in indonesia.

15 de outubro de 2024
Opinião espontânea
logótipo da Indo4ward

Resposta da Indo4ward

We love hearing this — thanks for shopping with Indo4ward! 🙌

Classificada 5 em 5 estrelas

Actually so easy

Actually so easy. i found a thing Ive been hunting for a while on Tokopedia, and was straightforward and fast to get it to me in the UK.

11 de outubro de 2024
Opinião espontânea
logótipo da Indo4ward

Resposta da Indo4ward

Nothing makes us happier than happy customers — thanks for the support!

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais