Hallo Ich habe die Ware zurück gesendet, musste allerdings über Klarna trotzdem dafür bezahlen. Kundenservice reagiert auf meine Mails nicht bzw. Ist nicht erreichbar. Mein Geld sehe ich wahrsch... Ver mais
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I have such a beautiful braid, the first colour wasn't right, but they change it and send me a great matching colour instead. I look amazing with this braid, so thankful
Na vier weken heb ik mijn bestelling nog steeds niet ontvangen. Op mijn eerste e-mail werd gereageerd, daarna niet meer. Ik ontvang alleen standaardmails over vertraging met 15% korting als zogenoemde... Ver mais
So so happy with what I ordered. It were absolutely amazing quality and the customer service team are fantastic and responded promptly. Would shop here again.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Infinity Braids specializes in fashionable, durable synthetic vegan braids and extensions designed for effortless styling and long-lasting wear. We curate trend-forward colors and lengths, offer expert Color Matching support, and focus on a seamless online shopping experience with reliable customer service and fast shipping across Europe and beyond.
Informações de contacto
Parelsnoer 69, 3162 VK, Holanda
- love@infinitybraids.com
- infinitybraids.com
3,1
Aceitável
44 opiniões
Respondeu a 71% das suas opiniões negativas
Geralmente leva mais de um mês para responder
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Mijn ervaring met Beatriz was super…
Mijn ervaring met Beatriz was super goed voor haar geef ik 5 sterren!
6 de abril de 2026
Opinião espontânea
I have such a beautiful braid
I have such a beautiful braid, the first colour wasn't right, but they change it and send me a great matching colour instead. I look amazing with this braid, so thankful
2 de abril de 2026
Opinião espontânea
So so happy with what I ordered
So so happy with what I ordered. It were absolutely amazing quality and the customer service team are fantastic and responded promptly. Would shop here again.
27 de março de 2026
Opinião espontânea
Resposta da infinitybraids.com
Hi Amanda 💖 Thank you so much for your sweet review, it made our day. We are thrilled you loved the quality and that our team could help. Please tag us on socials @infinitybraids so we can see your look. We really appreciate the time you took to leave such a lovely review and can’t wait to welcome you back. 💕
Beautiful products and excellent service!
I have bought several items and they arrived very fast and they look beautiful and I am complemented constantly how natural the look is!
I also appreciate lovely packaging and storage bag enclosed with the product. Customer service is personal, very polite and efficient! I recommended this company to all of my friends and will continue to do so!
17 de março de 2026
Opinião espontânea
Resposta da infinitybraids.com
Hi Lena 🤍
Thank you so much for your lovely 5-star review. I’m glad we resolved your latest order issue. You are one of the most valuable supporter we have here at Infinity Braids. Thank you for your patience and support. We truly appreciate you ❤️
Nice braid but untrustworthy company
I have mixed opinions on this company. Colour match on my first braid was poor so I returned and ordered a second. Second braid arrived and I really like it. Slightly bulky in my hair but overall lovely.
My problem is with the returned item. Returned as per company policy. Tracking showed this arrived with them but approx 6 weeks on and still no refund. The WhatsApp team kept telling me to email the company but the company inbox is full. I have since gone through my credit card company to claim the money back.
Disappointing as the product is nice but the company themselves are untrustworthy. I am now £40+ out of pocket.
26 de janeiro de 2026
Opinião espontânea
Resposta da infinitybraids.com
Hi Heather,
Thank you for your honest feedback and I’m really sorry for the frustration you’ve experienced. I completely understand how upsetting this is.
We always issue refunds as soon as returned items are scanned into our warehouse. To investigate this quickly, could you please email us your order number and any return tracking details to love@infinitybraids.com? We will personally escalate this with our fulfilment partner and get you a clear update.
I’m very sorry this has taken so long and for any poor communication you experienced. Please send your details and I will sort this out as a priority.
Love,
Infinity Braids Team
Hallo
Hallo
Ich habe die Ware zurück gesendet, musste allerdings über Klarna trotzdem dafür bezahlen.
Kundenservice reagiert auf meine Mails nicht bzw. Ist nicht erreichbar. Mein Geld sehe ich wahrscheinlich nie wieder.
Auf instagramm oder Facebook reagiert auch niemand. Ich kann diesen Shop nicht empfehlen, fühlt sich für mich als Betrug an.
12 de março de 2026
Opinião espontânea
Resposta da infinitybraids.com
Hi Manuela,
Thank you for your feedback and I’m really sorry for the delay and frustration you’ve experienced. Our team has a record of communicating with you this week and we appreciate you reaching out.
At the moment we cannot locate your return because we have not received a tracking number from you. Without that tracking information our fulfilment partner cannot identify when the parcel will arrive. However, they have assured us that once a return for your order is scanned in, the system will be updated and we will process your refund straight away. That is the reason for the delay.
Please know we always try our very best to make our customers happy and we never intend for situations like this to happen.
Great quality product
Great quality product, fast delivery and excellent customee service, would recommend!
3 de março de 2026
Opinião espontânea
Resposta da infinitybraids.com
Hi love 🤍
Ahh thank you so much, your message truly made our day. We are over the moon that you loved the quality, that delivery was quick, and that our team could help. Hearing this really warms our hearts and reminds us why we do what we do.
Your recommendation means everything to our small team. It helps other lovely customers find us and gives us the confidence to keep improving. If you ever want to share a photo of your look please tag us @infinitybraids, we would absolutely love to see it. 💕🤍
Perfect color match and very natural look
I ordered a clip-in ponytail in the shade Mocha Chino and I’m extremely happy with my purchase. I was a bit worried that the hair might look unnatural, but it actually looks incredibly natural — just like my own hair.
The color match was absolutely perfect, and the quality of the product exceeded my expectations. I’m also very happy with the service — the delivery was fast and everything arrived perfectly.
Overall, I’m very satisfied with both the product and the customer experience. After this ponytail, I’m already planning to place another order — this time for the braided headband.
10 de março de 2026
Opinião espontânea
Resposta da infinitybraids.com
Hi Anita 🤍
Thank you so much for your detailed review, it truly made our day. I’m so happy your Mocha Chino ponytail matched perfectly and looks natural, that’s exactly what we aim for. It’s wonderful to hear the quality and delivery met your expectations.
We can’t wait to help you pick the perfect braided headband for your next order. If you’d like any shade advice or a quick recommendation before ordering, just message us, we're always here to help. 🤍
Big hugs,
The Infinity Braids team 💕
Prachtige producten, topservice!
Al jaren klant en naast de mooie kwaliteit van de producten, altijd een super service. Er was bij de laatste levering iets bij de bezorging fout gegaan maar dat werd direct opgelost. Dank hiervoor! Jullie zijn toppers!
30 de janeiro de 2026
Opinião espontânea
Resposta da infinitybraids.com
Hi Jessy 🤍
Thank you so much for your lovely review and for being with us for years, that means the world. I’m so glad we could quickly resolve the delivery issue for you.
Sometimes deliveries run into problems that are out of our control, but we’re always here to help and will do everything we can to sort it for our lovely customers. If you ever need anything, just message us, we’ve got your back. 🤍
Big hugs,
The Infinity Braids team 💕
AVOID THESE SCAMMERS!
What a faff on it has been.
First order was small, and it came quick, super packaging and dispatched after 2 days!
Second order I haven’t been so lucky. It was a bigger order, more valuable, placed just before Christmas. Beginning of January still no dispatch email. Contacted them, got a response after a day, which was impressive, they said there was a stock error but they got more stock so were dispatching my order right away. After another week still nothing. Contacted them again, got a response, there was a mistake in the ordering system, they added a free brush as an apology. After another week still nothing! We are now at the very end of January and still no order and they have now stopped responding to emails! I asked for a refund but they are ignoring me now! Absolutely useless customer service! They send you all these lengthy apologetic emails at the beginning but do absolutely nothing about it!! AVOID THIS COMPANY!
24 de dezembro de 2025
Opinião espontânea
Resposta da infinitybraids.com
Hi Olya 🤍
I’m truly sorry for the poor experience and the delay you’ve had, we never intended to let you down. Over the holiday season we had some rough operational issues and delivery disruptions that affected a number of orders, and that explains the slow responses and the mixed, incorrect updates you received. That’s not an excuse, and I’m really sorry for the frustration this caused. 😔
I don’t want you to have to chase this further, so please let us take care of it for you. Please reach out to us at love@infinitybraids.com again if you’d like us to investigate what happened, please reach out with your order number and we will look into it right away.. 💛
Kind Regards,
The Infinity Braids team 💕
Disappointing
I have ordered from here twice in the past no issue this time however disappointing. I ordered 25th of November spending just under 150£ we’re now on January 5th and it’s still not being delivered unless I pester I get no updates when I do get updates they send me tracking numbers … take some responsibility either re send it refund me or get in contact with courier ?! I am so disappointed and I will never order from here again any recommendations I have given in the past will not be happening again I couldn’t be more upset .
DO NOT PURCHASE FROM THIS COMPANY
5 de janeiro de 2026
Opinião espontânea
Resposta da infinitybraids.com
Hi Lauren,
We can confirm that your order has now been successfully delivered ✨✨✨ and we truly hope you are happy with the products themselves.
Thank you also for taking the time to leave this review, and I’m genuinely sorry for the frustration and distress caused by the delay to your order.
You’re absolutely right to expect clear communication and timely delivery, especially as a returning customer. Unfortunately, your order fell during a particularly difficult period over Christmas and New Year, when our courier experienced significant backlogs and delays that were outside of our direct control. That said, we fully acknowledge that our updates should have been clearer and more proactive, and we apologise sincerely for that.
We have taken feedback from this period very seriously and have already put measures in place to improve communication and prevent a repeat of this experience.
We’re really sorry that this situation led to such disappointment, especially given your previous positive experiences with us. Thank you for your past support, and for raising this so openly.
We hope that you'll come back and give us another chance 🤍
Idem als ervaringen hieronder - niets ontvangen
Idem als ervaringen hieronder. Een order geplaatst op Black Friday. Het advies voor het kiezen van de correcte kleur ging bijzonder snel, alleen na het plaatsen van je order wordt het stil. Intussen al meer dan een maand aan het wachten op de levering.
Er wordt inderdaad gecommuniceerd dat deze op elk moment de deur uit kan maar dat laatste is intussen ook alweer een aantal weken terug.
Bestellen in november en niet eens in huis voor de feestdagen, niet fijn.
22 de dezembro de 2025
Opinião espontânea
Heb november besteld en nog steeds mijn…
Heb november besteld en nog steeds mijn bestelling niet binnen.
Ze beloven maar het komt eraan maar tot op heden nog niks ontvangen.
Pas op
Met bestellen bij dit bedrijf
21 de dezembro de 2025
Opinião espontânea
Na vier weken nog niets ontvangen en reactie blijft uit
Na vier weken heb ik mijn bestelling nog steeds niet ontvangen. Op mijn eerste e-mail werd gereageerd, daarna niet meer. Ik ontvang alleen standaardmails over vertraging met 15% korting als zogenoemde compensatie. Ik heb Infinity nog een mail gestuurd waarin ik expliciet om annulering verzocht en ik heb dit ook bij Klarna gemeld, maar ook hierop volgt geen inhoudelijke reactie.
19 de dezembro de 2025
Opinião espontânea
Na 6 weken nog mijn bestelling niet.
Na 6 weken nog mijn bestelling niet.
Zou volgens hun reactie op mijn mails meerdere keren worden geleverd....
Wat een leugenaars!
19 de dezembro de 2025
Opinião espontânea
Ganz schlechter Kundenservice
Ware angekommen, möchte aber reklamieren. Auf der Website via Formular gemeldet, per email 2x geschrieben - keine Reaktion, keine Chance von meinem Rückgaberecht Gebrauch zu machen. Katastrophal !!!!!
18 de dezembro de 2025
Opinião espontânea
Een maand verder, niks ontvangen
Een maand geleden besteld, nog steeds niks ontvangen. Communicatie per mail blijft vaag en geeft geen perspectief. Er wordt al weken gezegd dat mijn bestelling ‘in de laatste fase voor verzending bevindt.’ Zou dit bedrijf zeker niet aanraden!
20 de novembro de 2025
Opinião espontânea
Wundervoller Kundenservice
Vorweg muss ich sagen, ich warte schon seit über einem Monat auf meine Lieferung. Die erste Lieferung lief reibungslos, aber nun bei der zweiten gibt es leider Probleme aufgrund von blackfriday...ich weiß es nicht...wie auch immer, der Kundenservice macht das wieder wett. IMMER zuvorkommend, immer höflich, Lösungsorientiert...da könnten sich einige Firmen eine Scheibe abschneiden. Denn das ist in der heutigen Zeit wirklich eine Ausnahme! Also, nochmal ganz großes Lob an das Team! Ich werde definitiv wieder bestellen, auch wenn ich jetzt zittern muss, dass meine Bestellung vielleicht nicht mehr vor Weihnachten ankommt.
13 de dezembro de 2025
Opinião espontânea
Inmiddels al ruim 3 weken aan het…
Inmiddels al ruim 3 weken aan het wachten tot mijn bestelling verzonden word. Op site staat 2 a 3 dagen. Als reactie op mijn mail zou het binnen week worden verzonden.... tot nu toe niks.... schandalig! Zeker met de feestdagen! Vermeld dan dat mensen weken moeten wachten!
Update, het is inmiddels 19 december.... nog niks!!! Schandalig!!!
4 de dezembro de 2025
Opinião espontânea
Resposta da infinitybraids.com
Hi Tamara 💕
Dank je wel dat je de tijd hebt genomen om je feedback te delen. We begrijpen heel goed dat het vervelend is wanneer een bestelling later aankomt dan verwacht 😔, zeker in deze drukke periode van het jaar.
Door de extreem hoge Black Friday- en feestdagenpiek duurden onze verwerkingstijden helaas langer dan normaal. We hebben dit ook per e-mail met je gedeeld en je daarbij de mogelijkheid aangeboden om je bestelling te annuleren en een volledige terugbetaling te ontvangen — goede communicatie en service vinden we heel belangrijk 🤍.
Maar we hebben goed nieuws voor je, Tamara — je bestelling wordt op dit moment ingepakt en klaargemaakt voor verzending 🥳✨
Zodra het pakket ons magazijn verlaat, ontvang je automatisch de track & trace.
We hopen dat je ons nog een kans wilt geven om te laten zien hoe onze normale, snelle service eruitziet 💗. Mocht je nog vragen hebben of ergens hulp bij nodig hebben, laat het ons gerust weten — we zijn er voor je.
Lieve groet,
Infinity Braids Team ✨
I ordered braids from their website and…
I ordered braids from their website and it was never delivered. I reached out to their customer service via email and no reply at all. Then reached out to their whatsapp on their phone and someone returned assuring me they will resend the order and it never happened. Both the person on whatsapp as well as another email I sent never returned. I believe this company is a total scam to be honest. They collect your personal picture under the idea of finding you right hair color for the braid and then I am afraid might be using it for other purposes.
1 de outubro de 2025
Opinião espontânea
Resposta da infinitybraids.com
Hi Nesibe,
Thank you for sharing this. I’ve checked our system, but we still cannot find any emails or WhatsApp messages from you under your name, number, or email address. We would never ignore a customer intentionally, and I’m really sorry for the stress this has caused.
We’ve also reached out to you directly on Instagram today asking for your correct email address. Once you share it, I will contact you personally to resolve this immediately.
Regarding your concern about photos:
We only ever ask for a picture if a customer requests help choosing the right colour match. The photo is used once for colour selection, then stored securely or deleted upon request.
We never use customer images for any other purpose as this goes against our policies and our values.
We take your concerns seriously and just want to make sure this is fully resolved for you. As soon as we receive your email, we will sort this out right away.
— Infinity Braids Team
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