injoyextracts.com Opiniões 302

TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Been in love with this company for a while and I have to say somehow I love them more and more every purchase! I had an issue with shipping through no fault of their own and they were able to help me... Ver mais

Classificada 5 em 5 estrelas

I ordered from Injoy Extracts, they accidentally sent the wrong product. I emailed them. They responded within a few hours. They immediately shipped what I had ordered and I received it within about 4... Ver mais

Classificada 1 em 5 estrelas

Ordered product online. A week had gone by and no notification regarding status. Reached out to learn order was not processed internally due to order being flagged as fraudulent. It would have been ni... Ver mais

Classificada 5 em 5 estrelas

It's always a good experience when I order from Injoy Extracts. Their gummies are the best tasting I've ever had & the potency is amazing! I'm also a big fan of the bulk carts - I've tried Szkittlez... Ver mais

Informações sobre a empresa

  1. Loja de canábis
  2. Ervanário
  3. Loja de cigarros eletrónicos

Escrito pela empresa

Join the Injoy Extracts Family! Experience the most potent and effective CBD, CBG, CBN, Delta 8 THC, Delta 9 THC, THC-O, HHC on the market for yourself today with 20% off your first purchase, use coupon code WELCOME20


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

302 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

No delivery but no refund

I ordered I waited no delivery. Then emailed they claim it was delivered but I never received it. They refused to refund. I order online at least 10 times a month I have had maybe 4 deliveries in the past 2years that were not delivered and said they were. Never have I had a business not make something right. Very disappointing considering we all have much to choose from online.

8 de junho de 2022
Classificada 5 em 5 estrelas

I ordered from Injoy Extracts

I ordered from Injoy Extracts, they accidentally sent the wrong product. I emailed them. They responded within a few hours. They immediately shipped what I had ordered and I received it within about 48 hours. Great customer service! We love their products! Great quality and great taste! I've tried several different companies and i have found that we can't do better than Injoy Extracts!

15 de dezembro de 2022
Classificada 1 em 5 estrelas

Ordered product online

Ordered product online. A week had gone by and no notification regarding status. Reached out to learn order was not processed internally due to order being flagged as fraudulent. It would have been nice to have heard from someone rather than having to ask myself what the issue was.

30 de novembro de 2022
Classificada 2 em 5 estrelas

shipping was fine but the gummie bears…

shipping was fine but the gummie bears i got, left a really bad taste in my mouth. okay i understand edibles aren’t always the tastiest but this left a bad taste in my mouth for hours. to the point where my tongue feels raw idk. they’re not strong either it was really a disappointment

5 de dezembro de 2022
Opinião espontânea
Classificada 2 em 5 estrelas

Customer service is going downhill fast

I placed an order through their Black Friday sale. After a few days, I noticed that it hadn't shipped as expected. I reached out, and they said that one of the items on the order was out of stock. This was surprising because this was the first I was hearing about this. They had not sent anything informing me of this. I only learned it because I reached out to them. I have no idea how long it would have taken for them to tell me that my order was not being shipped if I hadn't initiated the contact.

Not only has their customer service declined, the quality of the product seems to be slipping also. The taffy they sent is rock hard, so I'm not sure how old it might be. The other gummies were melted together (they used to ship orders with cold packs). Finally, the prices have also gone up. I understand that the price of everything is going up, but it would be nice of they at least maintained the quality of the product and took care of customers the way they used to.

I have been using this company for years now. They used to have phenomenal customer service, but it has steadily declined with each purchase. This may have been my final order with them.

19 de novembro de 2022
logótipo da injoyextracts.com

Resposta da injoyextracts.com

Apologize for the inconvenience! Not to make excuses we did not anticipate the amount of orders and traffic during our Black Friday Sale event which causes some items to go out of stock. We did refund you for the Banana Taffy and also have gone ahead and made some changes to how this kinds of issue are handled internally within our company. Please do not hesitate to contact us at support@injoyextracts.com for any issue or concerns you may have. Appreciate the feedback! We hope to keep earning your business as usual.

Classificada 1 em 5 estrelas

I still haven’t received the item

I still haven’t received the item, which is quite frustrating, as it was ordered over a month and a half ago.

7 de setembro de 2022
logótipo da injoyextracts.com

Resposta da injoyextracts.com

Sorry for the late reply, but according to our system your package arrived on November 2nd and the reason for the delay is that the address you provided were missing the apartment # so our shipping department were not able to send it then. As soon as we received your apartment number after contacting you we immediately sent out your order. Please contact us at support@injoyextracts.com if you still did not received your item so that we can take care of it. Have a great day!

Classificada 1 em 5 estrelas

I have placed an order since the…

I have placed an order since the beginning of July. It’s not august 1st and I haven’t received a tracking number. Nothing of such. This company is a scam! And they have no contact number. You have to email them. Which they have not responded to my emails. Terrible service!

2 de agosto de 2022
Opinião espontânea
logótipo da injoyextracts.com

Resposta da injoyextracts.com

Our support team contacted you via email twice because your transaction was flag by our fraud analysis software. We've asked you to provide the required documents which is a picture id and last 4 digit of credit card used but we did not get any response. After not hearing back from you, we went ahead and cancelled the order and refunded you the money. Please contact us at support@injoyextracts.com if you feel like your experience with is was not resolved. We would be happy to take care of it.

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