ITC Opiniões 

734
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Amazing service from Peter Sallis again to find a resort that meets our family needs and taste. Forte village was great we had an amazing time. The whole process with Peter and ITC was simple from sta... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great service from the ITC team. They made suggestions which ticked all the right boxes, and then made the booking experience very smooth. The holiday was tailored to us and was perfect. The great ser... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Booked our second trip with Inspiring Travel ( big shout out to Nick Upperton) as our first experience to Japan was so good. Once again Nick has sorted out our adventure with care and speed. He has cr... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great service, as always, from the company, and Denise as our contact. Always go above and beyond to help us out . We have specific needs , and every effort is made to accommodate these, and always... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Operador turístico

Escrito pela empresa

ITC has been leading the way in creating personalised luxury travel experiences for over 50 years. As the original luxury travel experts, we curate only the most exceptional experiences, tailoring them into bespoke escapes with meticulous care and attention. Our portfolio offers access to the world at its finest, from exclusive private residences to personalised yacht charters and prestigious live sports events, all with every detail seamlessly taken care of. Through our highly attentive team of travel concierge experts, we’re not here just for one holiday, but to be your trusted travel partner for all of life’s most precious moments.

Exclusively Tailored Travel

Escrito pela empresa

Leading the way in personalised luxury holidays across the world for over 50 years.

Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

734 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(734)

77 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Simply the best

This company is simply the best. We have used them for long haul but this was the first for short haul to Tuscany. My husband was mumbling on Friday morning as to why bother using them for a European trip that i could have sorted myself until BA cancelled our flight out of London city as we were standing at the gate! When the chaos ensued and hundreds of people were jostling to be offered alternative arrangements I quickly rang Lucy to see what she could do and the team launched into action. Within a few minutes Lucy had passed me on to the brilliant trouble shooting Katie who then secured us the last three tickets out of Heathrow later in the day and who told me they would sort out the ensuing claim for me with BA. All whilst everyone around us having a meltdown at being offered tickets for Monday!! So at least we got to our hotel that day. The itinerary drawn up by Lucy worked brilliantly throughout our stay. This company is beyond efficient, helpful and a pleasure to deal with. I don’t bother phoning around anywhere else as I don’t believe their service could be any better. I rest my case!!

6 de setembro de 2024
Opinião espontânea
logótipo da ITC

Resposta da ITC

Good afternoon,
Thank you for sharing such a wonderful review following your trip to Tuscany. We are thrilled to note that the itinerary Lucy created, met your requirements so well.
I hope we continue to have the opportunity to look after your travel plans and provide you with more wonderful experiences, in the fascinating destinations we feature.
With kind regards,
Lisa- Customer Resolution Manager

Classificada 5 em 5 estrelas

The service was extremely professional…

The service was extremely professional and the team were friendly and always available. The experience provided made the holiday hassle free. All documents were sent and clear instructions and help offered at all times. Would definitely use again.

26 de agosto de 2024
Opinião espontânea
logótipo da ITC

Resposta da ITC

Good afternoon,
Thank you so much for taking the time to share your feedback. It's a pleasure to read your review and to know that your holiday was hassle free,
We look forward to looking after you and your next holiday.
Lisa - Customer Resolution Manager

Classificada 5 em 5 estrelas

Our first but won't be out last..

Our first time using Inspiring Travel and it definitely won't be the last. Every interaction we had was faultless, helping us plan a holiday of a life time to Bali.

18 de agosto de 2024
Opinião espontânea
logótipo da ITC

Resposta da ITC

Good afternoon,
Thank you so much for taking the time to share your feedback. It's a pleasure to read your review and a privilege to have planned a holiday of a lifetime for you.
We look forward to arranging your next holiday for you.
Lisa- Customer Resolution Manager

Classificada 5 em 5 estrelas

Thank you ITC for an amazing holiday experience

This is the first time we have used ITC. We will be definitely using them again. Their constant attention to detail from the booking of the holiday right through to seeing us home from our holiday to Barbados was first class. You will not go wrong with this company, they leally do care that you have an amazing holiday. We had calls to our hotel to see if everything was okay. We have never experienced this level of service in the past by other tour operators. Thank you ITC.

6 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommended…

We’ve booked our holidays with ITC for a few years now, and we love the level of service offered. It’s the reason why we have returned year after year. All the team are so helpful and friendly - from Clare who books our holidays, to the sales and invoicing team, and even the airport representatives on hand to assist. Thank you all so much :) Anna & family

15 de agosto de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Fell short of expectations

My initial communications with Peter were excellent and he was very helpful in making various recommendations and all the bookings were promptly made once we had reached a decision. I can only imagine that you are then passed over to back office staff as the communication was not so prompt or professional thereafter. Upon arrival at our hotel, our room requests were not met resulting in one of our sons having to sleep on a sofa bed. Our sea view room was more road view with all of the noise associated with being on a busy main road. The hotel itself fell below the 5* standard it is meant to have, with many of the promised activities simply not available. The rooms were fairly basic, we had booked superior rooms, and the food was ok, but not 5*. Despite being 'premium' All Inclusive, we ate out several nights to avoid the chaos of the buffet restaurant. The reception had no record of our home transfer details and only organised transport for us when I showed them a copy of our itinerary. We had a good enough holiday, but it fell below our expectations.

11 de julho de 2024
Opinião espontânea
logótipo da ITC

Resposta da ITC

Dear Susan,
Many thanks for your time and it was good to speak to you and to understand more about the sentiments in your review.
I have updated Peter and we hope to have the opportunity to provide you with future family holidays, that you all thoroughly enjoy.
With very best wishes,
Gillian

Classificada 5 em 5 estrelas

Very prompt

Very prompt , extremely helpful all the way from start to finish.
All enquiries handled professionally.
Nicola Breton was superb.

17 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Luxury Travel Experience

From first contact it was very clear my enquiry was going to be managed at a very high standard, I was so right. The attention to detail was exceptional to ensure our perfect holiday was created. My consultant Peter Sallis went above and beyond demonstrating excellence customer service skills. We had the most amazing holiday and would definitely recommend you give them a try, thank you Inspiring Travel - see you soon

30 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Yet another amazing trip with ITC

Yet another amazing trip with ITC, this time to Singapore and Bali. We received excellent service from Nicola Brereton and the team at ITC as always giving us full peace of mind with a trip like this and the true VIP service, Gavin and Katie

27 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Montenegro Trip- One & Only

Inspiring Travel always ensure our holidays are easy from start to finish. The booking process is always easy and travelling with kids is made 100 times easier as they arrange private transfers which are always on time and great quality. On this trip we had an issue with a cancelled flight by Easyjet but Sascha was quick to book us new flights, deal with Easyjet on our behalf and book us another night stay in a hotel. This took the stress away for us and made our trip wonderful. Thanks for everything!

10 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Friendly, knowledgeable and efficient service

We have used Lucy at ITC to help us find, and book, holidays for several years now. Lucy is extremely knowledgeable about the resorts offered by ITC and is always honest about which she thinks might fit - or not - our requirements. Her recommendations have always hit the mark and she has always managed to offer competitive pricing compared with other tour operators.

1 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Another fabulous trip for my clients with Inspiring Travel

My client recently returned from Patina, Fari Islands in the Maldives which I booked through Peter at ITC. They absolutely loved the resort and had a first class trip from start to finish and could not speak more highly of their stay. Huge thanks to Peter at ITC once again for his professionalism and always going above and beyond to look after my clients :)

4 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent holiday in Portugal

Excellent holiday in Portugal, staying at Vila Vita Parc. Inspiring Travel went above and beyond to ensure we were well looked after, so many little details. Private transfer was amazing, and driver so friendly too.

24 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Smooth travel experience

I am an avid traveler but given it was our honeymoon, this was the first time I've used a travel agent. We worked with Nick who was incredibly knowledgable on the Philippines and gave us great recommendations on where to stay. The best part about working with Nick and Inspiring Travel was how smooth and seamless all of the logistics were when we arrived - there was always someone there with our name ready to pick us up and the on the ground team was incredible responsive and flexible when we wanted to tweak small things on the fly.

2 de junho de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

The ITC Travel Specialist was excellent…

The ITC Travel Specialist was excellent in guiding and helping us put together a comprehensive land trip to Japan which all worked out excellently well.
Extremely professional and highly interactive communications throughout from ITC.

25 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing customer service

Booked through inspiring Travel for the second time. Peter Sallis was excellent really listened to what was important for us on a holiday and was very quick to respond when I had a question whilst I was away in resort. It’s great to be able to pick up the phone to the same person who understands what you are looking for and gives you as much time as you need to think and talk through different options. Peter really goes above and beyond. We will be using again for our next holiday.

3 de fevereiro de 2024
Opinião espontânea

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