Instamove .com.au Opiniões 

245
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The Instamove team of Nicolas, Juan and Alan were extremely polite, professional and very hard working. They were also very cheerful and nothing was too much of a problem. They clearly explained wh... Ver mais

Classificada 5 em 5 estrelas

Eduardo and Rodrigo absolute pleasure to deal with. No pissfarting around. Were able to manage being professional, speedy and friendly and keep my expectations met. Absolute legends of blokes. Happy I... Ver mais

Classificada 5 em 5 estrelas

I had Bruno and Nisim help me move and they were absolutely amazing. They were super lovely and extremely efficient. I definitely recommend this company. They packed my items with caution and th... Ver mais

Classificada 5 em 5 estrelas

⭐️⭐️⭐️⭐️⭐️ 20/10 — could not recommend Josh and Mateo more! Josh and Mateo helped me move my entire apartment today and they were absolutely AMAZING! 📦🚚 They were friendly, professional,... Ver mais

Informações sobre a empresa

  1. Serviço de transporte

Escrito pela empresa

Removals removalists Melbourne Australia Moving houses house We are a removals Company based in Melbourne moving in all parts of Australia . Interstate Victoria NSW South Australia Queensland removalists, Small and big jobs


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

245 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 57% das suas opiniões negativas

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4,8

Todas as opiniões

(245)

178 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Was able to organise a same day…

Was able to organise a same day appointment and within 1 hour Instamove sent Alan and Luca (Sydney) to do the job for me. The boys were fantastic very professional and friendly everything was moved without any problems I would highly recommend Instamove thanks again for the great service .

15 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Instamove are exceptional!

We can't recommend this company highly enough. From first contact to the conclusion of our move, communication from instamove was excellent and on point at all times. They phoned ahead and showed up on time. Juan Ramirez, Christian O and Nicolas worked solidly all day long with smiles on their faces. It seemed like nothing was too much trouble for these guys. They're an absolute credit to the company!

23 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Daniel and Alexander = perfect removalists

Daniel and Alexander were the ultimate professionals and made what was a challenging move very smooth. I'd recommend them to anyone. Thanks guys and see you next time. Instamove as a company was quick to respond to a query lodged (on a public holiday) and we had the truck booked before I had the chance to look for alternatives. Perfect overall.

9 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Happy mover

Julien and David were super friendly and helpful and very efficient - thanks very much.

5 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Josh & Fernando were utterly amazing!

Josh & Fernando were utterly amazing! They turned a very emotional move into a memory of laughs and steps forward to my new life. They were so efficient that I didnt have time to take photos. I will recommend these two till the cows come home. Efficient, thoughtful, careful and considerate hard working fellas. It's workers like these two that are the backbone of a respectful organisation. Everything from my online booking, confirmations messages and same day check in was an utter breeze. Highly, highly recommend this service and Josh & Fernando. Thank you again.

4 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I was asked to keep quiet about my…

I was asked to keep quiet about my hideous experience with this company but I cannot. I hired this company for my move in November and it was nothing short of traumatic. I am STILL finding broken items they dumped on my garage and took off early - they did not wrap or take care of anything (yes i paid for premium services) DO NOT RECOMMEND - please go elsewhere - they broke several of my beautiful wooden furniture items, broke a bottle in my vacating home, when i caught him sweeping it up, he laughed and shrugged, every time I walk past my wooden bedframe I see the damages and chunks out of it and it makes me amgry. I should have gone for full compensation

25 de novembro de 2025
Opinião espontânea
logótipo da Instamove .com.au

Resposta da Instamove .com.au

Hi there,

Thank you for sharing your feedback. We’re sorry to hear that you were unhappy with your moving experience.

We understand your concerns and can confirm that this matter was previously reviewed and resolved with you directly following your move in November 2025. We appreciate the opportunity we had at the time to discuss your concerns and work towards a resolution.

If there is anything further you would like to discuss, please feel free to reach out to our Support Team.

Instamove Team

Classificada 5 em 5 estrelas

Love love loved this company!

Love love loved this company!!

From the beginning they were very transparent with costs and fit me in the following day for an emergency removal. Isaac and David came on time, were friendly and did everything to perfection, they took care in everything they did and worked around our schedule. No damages or scratches!

The company itself is a little pricey but so worth the money and peace of mind!!

30 de maio de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Beware, do your research and go with someone else

**BEWARE** the quote provided was much lower than what it actually ended up costing. I think I was given a sub-contractor moving team which was disappointing. One of the removalist’s spent a lot of time down in the truck instead of actually helping to get boxes out. It would have saved me time and money if he actually did his job. He mostly helped just with the large furniture items and the other removalist was moving out the boxes. I know this because I was also going up and down the stairs and really only saw this one removalist with the boxes. I even helped get the smaller items out on both ends down to the truck and into the storage unit and everything was well packed and ready to go and it still ended up costing on the upper end of their estimate even with me helping. It cost over $800 to move a small one bed apartment’s contents about 20 minutes away. I have logged a dispute over the cost as they have tried to claim I was 5 mins into the next 30 minutes block (they charge in 30 minute blocks) meaning they charged for the full 30 minutes but I have time stamped evidence that they were within 3.5 hours, not over 3.5 hours. They are only getting two stars because everything got from my unit into storage without being broken. However do keep and eye on them as I had a box with two tapes wrapped around the entire box which were “kitchen” and “fragile” and they had this hanging off the side of a trolley. I had to ask them to move it somewhere more secure. I wish I had read more of these reviews before booking with Insta move. At some stage I will need to move out of my storage unit and it’s highly unlikely I will be using Insta move again. The service I thought I was going to get based off the Insta move website versus what I actually got was completely different and quite disappointing.

28 de maio de 2026
Opinião espontânea
logótipo da Instamove .com.au

Resposta da Instamove .com.au

Hi Emma, thank you for taking the time to share your feedback.

We're sorry to hear that your experience didn't fully meet your expectations.

As soon as you contacted us with your concerns, our team reviewed the matter and worked with you directly to reach a fair resolution. We carefully considered your feedback regarding the final cost, the time spent on site, and the service provided by the crew.

For transparency, all of our moves are billed in 30-minute increments, as outlined in our Terms & Conditions, and this rounding is applied automatically by our booking system. That said, if a customer believes there has been an issue with the recorded time or the service provided, we encourage them to contact us so we can investigate promptly. In your case, we reviewed the details, took your feedback on board, and shared your comments with our operations team to help us continue improving our service delivery.

Following our review, we processed the agreed refund for the disputed 30-minute charge, together with an additional 10% goodwill adjustment. While we appreciate that this doesn't change your experience on the day, we hope it demonstrates our commitment to listening to our customers, addressing concerns promptly, and resolving matters fairly whenever possible.

Thank you again for your feedback. It plays an important role in helping us continually improve the service we provide.

Instamove Team

Classificada 5 em 5 estrelas

I could not be happier

I could not be happier. Both Sandro and Ludo were so kind and worked so hard. They are a true asset to Instamove. Everything was well cared for. I would definitely recommend instamove.

Sandra Callaghan

29 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Phenomenal! Very happy.

Phenomenal! We crazy people decided to move with a 5 week old newborn and we were door to door completed within 4 hours. Eman, Kala, and Milan were incredibly professional with great communication. Great competitive price as they were so quick with the hourly rate. Would 100% use again!

30 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Instamove for the win

I have used Instamove twice and they have been fantastic each time. I had 2 flights of stairs and the boys put their head down and got to it! They are very reasonable priced too. Will defintely be using them again.

25 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Moving with Instamove - they made it easy.

Fernando Garzon & Nicolás who moved me recently were the best help & made the process so easy. On time & organised - I could not thank them enough. I have used Instamove twice now in this move - professional & there communications - fantastic. No hesitation not too recommend Instamove & especially Fernando & Nicolas who moved me.

15 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Sandro and Ludo were the best Removalist I’ve ever had

Honestly, the best moving experience I have had.
The communication was excellent start to finish.
We had Sandro and Ludo move us. They didn’t look that big but my goodness were they strong!!
Very fast and efficient. And even though they were on an hourly rate, they did anything but drag their feet.
They seem to be going at 100% right from the get go and I was waiting for the energy to drop off, it never did!

My partner was so impressed with the work ethic and great attitude that he even offered one of them a job!!

I was about to book dodgy Removalist that had fake reviews! Thank God I double checked different sites first. These guys were well priced and gave me so much peace of mind.

Highly recommended. 👍

28 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Absolute Legends

The incredible Eduardo and Puchi helped me move, such an awesome experience. They were efficient, took great care of all my things, and managed some tricky bulky items in a small space. I can't recommend them enough, thanks again guys!!

8 de maio de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Great job by Juan and Mauricio

Great job by Juan and Mauricio, very efficient and took care of furniture

Company should be more clear on how it presents their quotes, way more expensive then I anticipated paying

26 de maio de 2026
Opinião espontânea
logótipo da Instamove .com.au

Resposta da Instamove .com.au

Hi Luke, thank you for your feedback and for recognising Juan and Mauricio's efforts. We're pleased to hear they provided an efficient service and took good care of your furniture.

We understand your concerns regarding the final cost and were glad to have the opportunity to clarify how our pricing works. Our quotes include an estimated service time, with travel time and billing increments outlined in the detailed cost estimate provided at the time of booking. That said, we appreciate your comments and have shared them with our team as we continue improving the booking experience.

Once you contacted us, we promptly reviewed your job, explained the billing breakdown, and, as a gesture of goodwill, processed the agreed refund, which you accepted.

Thank you for giving us the opportunity to address your concerns directly. Feedback like yours helps us continue improving both our communication and the service we provide.

Instamove Team

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