Insubuy Opiniões 1160

Resposta da Insubuy

Há 2 dias

Thank you for taking the time to share your experience! We’re so glad to hear that purchasing travel medical insurance was easy and that our website worked smoothly for you. Making coverage details clear, especially what’s covered and what isn’t, is something we focus on, so it’s great to know that came through.

We appreciate you choosing us for your travel medical insurance, and we’re always here if you have questions, need to adjust your coverage, or want help with future trips. Safe travels, and thanks again for the great feedback!

Resposta da Insubuy

Há 4 dias

Thank you so much for the kind words! We’re thrilled to hear that Brain from our agent team was able to jump in quickly, gather all the details, and help you secure your insurance coverage in just 15 minutes. That’s exactly the smooth, stress‑free experience we aim to provide.

We’re also glad you found the insurance plans flexible, especially the option to extend coverage as your needs change, that flexibility is something many of our customers really value.

We truly appreciate you taking the time to share your experience. If you ever have questions, need to make changes, or want help choosing or extending a plan, our agent team is always happy to assist. Thanks again for choosing us!

Resposta da Insubuy

Há 6 dias

Thank you so much for taking the time to share your feedback. We love how you summed it up in just three things, quick, easy, and most importantly, thorough. That’s exactly the experience our team works hard to provide.

We truly appreciate your support and kind words. If there’s ever anything we can help with or improve on, please don’t hesitate to reach out. Thanks again for choosing us!

Resposta da Insubuy

8/04/2026

Thank you so much for taking the time to share this, your kind words truly mean a lot to us. We’re thrilled to hear you found everything very helpful, convenient, and easy to understand, and that you appreciated having plenty of options to choose from. Making the buying experience clear, simple, and stress‑free is exactly what we aim for.

If you ever have questions or need help deciding between options, our team is always happy to help. Thanks again for choosing us, we look forward to supporting you again soon!

Resposta da Insubuy

6/04/2026

Gracias por compartir su experiencia. Lamentamos sinceramente lo estresante y decepcionante que ha sido esta situación para usted y su hija, especialmente cuando hay facturas médicas de por medio. Entendemos lo frustrante que resulta sentir que una cobertura por la que estaba pagando no funcionó cuando más la necesitaba.

Queremos aclarar un punto importante, ya que parece haber una confusión comprensible. Insubuy es un corredor de seguros independiente, no la compañía de seguros en sí. Ayudamos a los clientes a comparar y comprar planes de seguro para visitantes, pero todas las reclamaciones médicas, determinaciones de cobertura y pagos son gestionados directamente por la compañía de seguros o el administrador del plan, no por Insubuy. No recibimos las primas ni pagamos a los hospitales, y no podemos anular decisiones sobre reclamaciones.

Dicho esto, nunca queremos que un cliente se sienta ignorado o sin apoyo. Aunque no podemos asumir facturas ni tomar decisiones de cobertura, sí podemos ayudar a revisar lo ocurrido, asistir en la comunicación entre usted y la compañía de seguros, y orientarle sobre los siguientes pasos, incluidos los procesos de apelación, si corresponde.

Realmente queremos tener la oportunidad de ayudar a aclarar su situación y abogar por usted en la medida de lo posible. Por favor, póngase en contacto con nuestro equipo de atención al cliente al +1 (866) INSUBUY con los detalles de su póliza para que podamos revisar este caso con mayor detalle.

Gracias nuevamente por sus comentarios. Tomamos este tipo de inquietudes muy en serio y agradecemos que las haya compartido con nosotros.

Resposta da Insubuy

6/04/2026

Thank you so much for sharing your experience with Insubuy. We truly appreciate your continued trust in us for medical travel insurance for Canadians traveling to the US.

We’re especially happy to hear that working with Jonathan has made each experience easy and positive. Jonathan takes great pride in helping travelers find the right coverage, and your kind words will absolutely be shared with him. It’s wonderful to know you’ve consistently found our service helpful and our plans to be good value for money.

If you ever have questions about coverage, renewals, or upcoming trips, Jonathan and our team are always here to help. Thanks again for choosing Insubuy, we look forward to supporting your future travels!

Resposta da Insubuy

6/04/2026

Thank you for taking the time to share your feedback. We’re glad to hear the application was easy to complete!

Your experience is important to us, and feedback like this helps us identify where we can improve the checkout and payment process.

If you ran into an error or had trouble completing your purchase, we’d really appreciate the chance to help—please feel free to reach out to our support team so we can look into it and assist you directly.

Thanks again for letting us know, and we hope we can make your next experience even smoother.

Resposta da Insubuy

6/04/2026

Thank you for sharing your feedback! We’re really glad to hear you appreciate having travel insurance options that include adventure and extreme sports at an affordable price. We know how important it is to feel protected while still enjoying the activities you love, and we work hard to offer coverage that supports exactly that.

If you ever have questions about specific adventure sports, coverage details, or need help choosing the right travel insurance plan, our team is always happy to help. Thanks again for taking the time to leave a review—we truly appreciate it!

Resposta da Insubuy

6/04/2026

Thank you so much for the great feedback! We’re really glad to hear you found it easy to choose and purchase from our range of products, and that your documents were available almost immediately after buying. Making the process simple and stress‑free is exactly what we aim for.

It’s also great to know you appreciate the flexibility to cancel before traveling or extend coverage when plans change, that peace of mind is important to us. If you ever have questions or need help selecting or managing your coverage, our team is always here to help.

Thanks again for choosing us and for taking the time to share your experience!

Resposta da Insubuy

6/04/2026

Thank you for sharing your feedback! We’re so happy to hear you found the app user‑friendly and easy to navigate. Creating a smooth, intuitive experience is a top priority for us, so it’s great to know it’s working well for you. If you ever have questions, ideas, or need support, feel free to reach out, we’d love to hear from you. Thanks again for taking the time to leave a review!

Resposta da Insubuy

3/04/2026

Thank you so much for sharing your experience with us! We’re really happy to hear that purchasing a 5‑month visitor insurance policy for your in‑laws visiting the USA from India was hassle‑free and easy to navigate. Making the process user‑friendly, especially for Indian parents visiting the U.S., is something we truly focus on, so your feedback means a lot.

Our team is committed to providing great service and support whenever it’s needed. If you have any questions about the policy or need assistance at any point, please don’t hesitate to reach out, we’re always here to help.

Thank you again for choosing us, and we wish your family a safe, healthy, and enjoyable stay in the USA!

Resposta da Insubuy

3/04/2026

Thank you so much for taking the time to share your feedback! We’re really glad to hear that you had a great experience with the application process. Our goal is to make the process as smooth, clear, and stress‑free as possible, so it’s great to know that came through for you.

Our team works hard to provide a positive, straightforward experience from start to finish, and feedback like this means a lot to us. If you ever have questions or need assistance with anything else, please don’t hesitate to reach out, we’re always happy to help.

Thanks again for choosing us!

Resposta da Insubuy

1/04/2026

Thank you for taking the time to share your honest feedback. We understand where you’re coming from, when you haven’t needed to use medical services yet, it can be hard to fully evaluate the value of an insurance policy. That said, we’re glad to hear the insurance policy documentation was provided quickly, as timely access to coverage details is important.

Our goal is to ensure that the benefits and services outlined in the policy are available and reliable if and when they’re needed. If you have any questions about your coverage, benefits, or how the claims process works, we’re always happy to walk through that with you for peace of mind. We appreciate your feedback and thank you for choosing us.

Resposta da Insubuy

1/04/2026

Thank you so much for sharing your experience! We’re happy to hear you had a great time booking over the phone, and we’ll be sure to pass along your kind words to Jonathan—he’ll really appreciate it.

Providing friendly, helpful service and making the booking process easy is exactly what we aim for. If you ever need assistance again or have questions about coverage, we’re always here to help.

Thanks again for choosing us!

Resposta da Insubuy

1/04/2026

Thank you so much for the kind review! We’re thrilled to hear you had a great experience and found our prices and coverage amazing.

That’s exactly what we aim to provide, reliable, affordable coverage that’s easy to trust. We truly appreciate the recommendation, and if you ever need help with a quote or have questions about coverage, we’re always happy to help.

Resposta da Insubuy

1/04/2026

Thank you for taking the time to share your feedback. We’re sorry to hear that the purchase process felt frustrating, especially when trying to re‑purchase the same policy for the same person. We understand how important a quick, streamlined experience is, particularly when buying travel insurance, and we appreciate you calling out the extra steps and screens you encountered.

Your input is helpful and highlights where the process can feel more complicated than it should be. If you’d like, our team is happy to help walk you through a possible faster way to complete a repeat purchase or assist directly so it’s easier next time.

Please don’t hesitate to reach out, we truly appreciate your feedback and the opportunity to improve.

Resposta da Insubuy

1/04/2026

Thank you so much for your kind words!

We really appreciate you sharing your experience. It’s great to hear that you find us always reliable and quick to purchase, that’s exactly what we strive to deliver every time. If you ever need help or have questions down the road, we’re always here and happy to help.

Thanks again for choosing us!

Resposta da Insubuy

24/03/2026

Thank you for the review!

We're so happy you're satisfied with your insurance. Please note, we offer plans with many different coverage availability windows from 5 days to 2 years or more. Many plans are also extendable, meaning you do not have to purchase coverage monthly.

This varies by plan, so please reach out to us if you need assistance extending your coverage!

Resposta da Insubuy

10/03/2026

Thank you for taking the time to share such detailed feedback. I’m really sorry to hear how frustrating this claims experience has been. That’s absolutely not the experience we want our customers to have.

I do want to clarify that Insubuy is an independent insurance marketplace, not the insurance company or claims administrator. While we help customers compare and purchase visitors insurance plans, the claims themselves are reviewed, processed, and reimbursed directly by the insurance company or plan administrator, and they make all final decisions. That said, you should never feel unsupported, and we take concerns like this very seriously.

Even though we cannot control the claims process, we can step in to help facilitate communication, look into delays, and guide you on next steps, including the appeals process if it applies to your situation. We’d really like the chance to do that for you.
Please reach out to us at +1 (866) INSUBUY with your policy information so we can look into your case directly and help move things forward.

Thank you again for your feedback. We truly appreciate customers who have trusted us for multiple policies over the years, and we’d like to make this right however we can.

Resposta da Insubuy

5/03/2026

Thank you so much for the great review! We’re really glad to hear you found our service good, economical, and trustworthy for J1/J2 scholars — that means a lot to us.

If you ever need help reviewing coverage options or have questions about your policy, our team is always happy to assist. You can reach us anytime at +1 (866) INSUBUY.

Thanks again for choosing Insubuy — we appreciate you!