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I realised that I had a long-dormant account which I had forgotten about. Spoke to Chris I on the phone and after a bit of digging he found it, waived a bunch of fees that had built up and helped me close the account. Great service.

I spoke to Nathan on te phone as I was having trouble moving from The Share Centre to Interactive Investor.
He helped me make the transition in a very professional manner.

Professional service. Thank you Yousuf for promptly addressing my request, very helpful

I find the site easy to use and the customer service exceptional.
Today I spoke to Sarah in customer services and my questions,as usual, were dealt with in a friendly but efficient and professional manner.

Professional service. Thank you Anna for helping me so efficiently and courteously.

Olivia explained she was in her first week but still managed to solve all my queries and was super nice and friendly on the phone. One of the reason why going forward I choose to invest with ii

Anna was very helpful in resolving an issue I had with cash transfers in . Thanks again Anna for your patience and sorting out .

Superb help from both Finley and Michelle on assisting me with questions I had about how the trading process works, both were polite, knowledgeable and friendly.

Just had a great experience discussing transferring CTFs to JISAs at interactive investor with Jade. Very clear, very knowledgeable, and helpful.

i had exceptional help and support from Anna - who was extremely helpful

very helpful staff Jake in particular helped me out when I had a question about an US order that I needed to amend. Thanks

Always find it a little daunting to phone the Company as I feel they will think I am stupid especially as I never seem to be able to log in but always receive courteous and helpful advice. The young man I spoke to today was no exception, put me to a Dealer who was also very helpful. Thank you to all at every time

I have just spoken to Kieran and found him to be really helpful. He took time to explain how a process worked and made things everything clear to me. Really impressed. Alan

I started with them when they were TD Waterhouse. I know HL has the reputation but ii has the service and they are far cheaper. Brilliant research tools! Excellent telephone service, never kept waiting in a queue and when I have a question they always know the answer, never, "I will have to ask my supervisor." They have contacted me when they thought I had made an erroneous purchase! Why put money in the bank where it will earn .005% when you can invest with interactive investorand watch your savings grow.

Prompt, efficient, friendly and helpful service on the phone from Cam today. Thank you

I got telephone assistance today from Leoni who was very helpful and efficient. My query was resolved quickly and the status of my account confirmed. Excellent service especially in these Corona Virus times when people will probably be working remotely.

I spoke to Lydia H at Interactive Investor and she was very patient and helpful. I am seventy five years of age and she talked me through all I needed to know and do. Thank you Lydia.

SOLD SHARES: brief call about some details having sold shares on-line II were holding for me. The sales was easy and successful. The post-sales service from an operative called Umair was very good. No probs with II.

Just transferred to Interactive Investor from Fidelity. So far a very positive service received. Just spoken to John on the helpline and he was very helpful.

Thank you to Emily - you gave me fantastic support today when I had difficulty with my password. You were courteous and patient with me. I have a disability which means that my keyboard skills are very slow so your patience was very important to me. Cheers!