InterNations Opiniões 1129

Resposta da InterNations

5/08/2024

I’m sorry to hear that your membership application was not approved. To maintain the integrity of our community, every registration undergoes a thorough review process. Our team evaluates each application to ensure the best fit for our international network.

We’d be happy to give you another opportunity to join. Please contact our support team by submitting a request, and we’ll send you an invitation to reapply.

We look forward to the possibility of welcoming you to our global community soon!

Resposta da InterNations

5/08/2024

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Your recommendation means a lot to us. If you ever need anything or have any feedback, don’t hesitate to reach out. We're here to help!

Resposta da InterNations

5/08/2024

You're welcome! I'm glad to hear that the result was perfect. If you need any further assistance or have more questions, feel free to reach out. Have a great day!

Resposta da InterNations

5/08/2024

I'm sorry to hear about the trouble you've encountered. If you’ve been charged for a subscription but are still listed as a Basic Member, please reach out to our support team directly. They will be able to look into this issue and help resolve it for you.

Your satisfaction is important to us, and our support team is equipped to assist with any billing or membership concerns. Thank you for your patience.

Resposta da InterNations

5/08/2024

Thank you for sharing your experience, and we apologize for the issues you've encountered.

Did you know that besides our larger InterNations Official Events, we also offer smaller InterNations Groups with activities centered around specific interests or hobbies? These are perfect for our Albatross Members who enjoy connecting with other internationals in a more intimate setting.

To explore the active groups in your InterNations Community, simply log into InterNations and navigate to Groups. We hope you find a group that excites you. If not, you have the option to start your own group.

Additionally, our Guide and Forum sections are filled with valuable information. Here, you can learn about your destination, expat life, and exchange insights with fellow expats.

Resposta da InterNations

5/08/2024

Thank you for your feedback. We’re glad to hear that you appreciate the idea behind our community, but we regret that your experience with support and the app has been frustrating.

At InterNations, we have two types of membership: free Basic Membership and paid Albatross Membership, which includes all our premium features.

As a Basic Member, you can:

Attend official events
Use our member search to connect with like-minded people
Send and receive unlimited private messages
Join some of our groups
Read articles in our expat magazine
Exchange valuable tips in local and global forums
As an Albatross Member, you can:

Enjoy free or reduced entrance to all official events
Join all groups and attend their activities
Organize and host activities in any group (except Global Group)
Read articles about your destination and expat life
Browse profiles anonymously and see your profile visitors
We apologize for the inconvenience you faced with your membership renewal inquiries. Our goal is to handle all requests promptly, and we're making efforts to manage the high volume more efficiently.

Regarding the events in Milano, we take your concerns seriously and will look into the matter. We strive for fair and consistent enforcement of our policies and appreciate your patience as we address this issue.

We value your membership and hope to improve your experience with InterNations. Your feedback is essential for us to make the necessary improvements.

Resposta da InterNations

5/08/2024

I’m really sorry to hear about your experience. It sounds incredibly frustrating, and I understand your concerns.

Thank you for getting in touch. We’re currently dealing with a high volume of support requests and apologize for the late reply. Please contact our support team support@internations.org directly so they can investigate the issues with your account and ensure everything is resolved. They can help with account deletion and any other problems you've faced.

Your feedback is important, and we’ll use it to improve our processes. Thank you for bringing this to our attention.

Resposta da InterNations

5/08/2024

Dear Sir or Madam,

To change your email notification settings, please follow the steps below:

Log into InterNations and go to Email notifications.
To stop receiving certain notifications, click or tap on the desired notification and untick the checkbox next to it.
Don’t forget to save your changes.


If you no longer want to be an InterNations member, you can also delete your account.

if it is not working please reach out to our support with details or a screenshot of the error message to investigate it further!

Thank you

Resposta da InterNations

5/08/2024

Thank you for sharing your feedback. We understand your concerns about the subscription pricing and activities.

We value your membership and aim to offer the best possible experience in our community. Due to increased costs, we can no longer offer Albatross Membership at the former rate. As communicated on 18 November 2022, the new price applies to billing cycles starting after 1 January 2023. You can downgrade to Basic Membership on the Membership page if preferred.

To see active groups in your InterNations Community, log in and go to Groups. If you don’t find a group that excites you, consider starting your own.

We appreciate your support and hope you’ll see the improvements we’re making. Your feedback is invaluable as we strive to meet the evolving needs of our members

Resposta da InterNations

24/04/2024

Dear member,

Thank you for providing your feedback.

It saddens us to hear that you are dissatisfied with the automatic commencement of your paid Albatross Membership subscription after the conclusion of your free trial.

Please be aware that this information was prominently presented on the checkout page before initiating your free trial. Furthermore, it was reiterated in both your confirmation email and on your Membership page. In these communications, you were clearly informed of the following:

1. The free trial duration of 30 days.
2. Charges would apply only after the trial period ended.
3. You had the flexibility to cancel at any point during the free trial.

As you did not cancel your free trial within the 30-day period, you were subsequently billed for the selected subscription period.

We trust this provides clarification for any uncertainties you may have.

Should you have additional concerns, do not hesitate to reach out to our Support Team.

Best regards,
Your InterNations Team

Resposta da InterNations

19/04/2024

Dear Danielle,

Thank you for sharing feedback.

We’re truly sorry for the current situation.

We know it’s frustrating, but please don’t send multiple messages about the same topic to customer support. Instead of responding to you faster, this simply increases the backlog even more. And then it takes longer for us to reply to everyone.

We know our current response time is not up to our standards, and we’re doing our best to improve the support we offer as quickly as possible.

I regret to learn that you are displeased with the automatic initiation of your paid Albatross Membership subscription following the conclusion of your free trial.

Please note that this information was prominently displayed on the checkout page before commencing your free trial. Additionally, it was reiterated in your confirmation email and on your Membership page. On these platforms, you were informed of the following:

Your free trial would extend for 30 days. You would only incur charges after the conclusion of the trial period. You possessed the flexibility to cancel at any time during the free trial. Since you did not cancel your free trial within the 30-day timeframe, you were billed for the selected subscription period.

Kind regards,
Your InterNations Team

Resposta da InterNations

19/04/2024

Dear Member,

Thank you for your message and for being a long-standing member of our community. We understand your frustration and we apologize for any inconvenience caused.

We acknowledge that our service may not be perfect and we are continuously working to improve it. We take your feedback seriously and will strive to address the issues you’ve raised, particularly regarding the fake profiles and the effectiveness of our user/content moderation.

Regarding the Albatross membership, we understand that the timezone difference may have caused confusion about the cancellation deadline. We are looking into this matter and will ensure clearer communication about such details in the future.

It’s important to note that the revenue we generate from the Albatross membership is crucial for us to maintain and improve our services. We are committed to providing value to our members and we are constantly working to enhance the benefits of the Albatross membership.

As for your refund request, we apologize for the delay in response. Our customer service team is currently experiencing a high volume of inquiries, but rest assured, your request has been received and is being processed.

We value your membership and your contribution to our community over the years. We hope to resolve this issue to your satisfaction and would be sorry to see you leave.

Best regards,
Your InterNations Team

Resposta da InterNations

19/04/2024

Hi Ashraf,

We completely agree that our current response time is far too long and understand how frustrating that must be. Our team is currently handling an increase in support requests.

We’re working hard to prioritize and respond to each one. Thank you for your understanding and patience as we take steps to improve the situation.

Kind regards,
Your InterNations Team

Resposta da InterNations

Actualizada a 19/04/2024

Sehr geehrter Herr Hacker,

es tut uns leid zu hören, dass Sie unerwünschte E-Mails von unserer Firma erhalten. Wir nehmen Ihre Beschwerde sehr ernst und möchten das Problem so schnell wie möglich lösen.

Bitte wenden Sie sich an unseren Kundenservice unter der Ihnen bekannten Kontaktadresse. Unser Team wird sich umgehend um Ihr Anliegen kümmern und sicherstellen, dass keine weiteren unerwünschten E-Mails an Sie gesendet werden.

Wir entschuldigen uns für die Unannehmlichkeiten und danken Ihnen für Ihre Geduld und Ihr Verständnis.

Mit freundlichen Grüßen
Ihr InterNations Team

Resposta da InterNations

30/08/2024

Hi, I am sorry to hear that your membership application was declined. To ensure that InterNations remains a community of trust, each registration goes through an approval process. Our team carefully examines each application in order to make the right decision about who should become a member of our international community. Please contact our Community Support team for further assistance.

Resposta da InterNations

Actualizada a 19/04/2024

Dear Brett,

Thank you for taking the time to share your thoughts about our website. We appreciate all feedback, whether positive or negative, as it helps us improve and provide a better experience for our users.

We apologize if our website fell short of your expectations. As a team of software developers, we understand the importance of efficient communication, user-friendly interfaces, and responsiveness.

Ignorance by Ownership: We apologize if it seemed that way. Our goal is to continuously learn and adapt to meet our users’ needs.
Lack of Effort by the Organization: We take this seriously. We’re actively working to enhance our efforts in maintaining and improving our platform.
Horrifically Run Company: We’re sorry to hear that you feel this way. We’re dedicated to refining our processes and ensuring a smoother experience.
Basic Human Interaction and Self-Awareness: We value self-awareness and empathy. Your feedback will help us better understand our users and their expectations.

We respect your opinion. If you have specific suggestions for improvement, please share them with us.

Once again, thank you for your feedback. If you’d like to discuss this further or have additional insights, feel free to reach out to our customer support team.

Best regards,
Your InterNations Team

Resposta da InterNations

30/08/2024

Hi, we regret to hear of your negative experience. We take the safety of our community members very seriously and have several measures and features in place where members can alert us to any potential offenses and/or block contacts. Please contact our Community Support team for further assistance.

Resposta da InterNations

8/03/2024

Dear Ingrid,

Thank you for sharing feedback.

I regret to learn that you are displeased with the automatic initiation of your paid Albatross Membership subscription following the conclusion of your free trial.

Please note that this information was prominently displayed on the checkout page before commencing your free trial. Additionally, it was reiterated in your confirmation email and on your Membership page. On these platforms, you were informed of the following:

- Your free trial would extend for a duration of 30 days.
- You would only incur charges after the conclusion of the trial period.
- You possessed the flexibility to cancel at any time during the free trial.

Since you did not cancel your free trial within the 30-day timeframe, you were billed for the selected subscription period.

We hope it clarifies your doubts.

Kind regards,
Your InterNations Team