INTIMINA Opiniões 41

TrustScore: 2 em 5

1,8

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

En primer lugar hice un pedido en el que se suponía que los gastos de envío serían gratuitos y me los cobraron. Me puse en contacto con ellos y es verdad que lo arreglaron rápidamente y me devolvi... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

So excited about my Ziggy Cup but the packaging it comes in, oh my god! THE PLANET IS IN CRISIS Intimina, what were you thinking?!??!?! You had to DHL me a box that could hold two large books and then... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Attempted to buy a product from Intimina's website 3 times without success. Tried different browsers, credit cards and even emails... asked for their support and was replied fast however with no furth... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Had a lily cup and loop broke in third cycle. Costumer service said it's normal and encouraged to keep using it. Then came the struggle and suffering to remove cup, along with it was scratching and... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Centro de bem-estar
  2. Farmácia

Informação fornecida por diversas fontes externas

INTIMINA is the only global brand that is developing a complete line of products solely for the benefit of women's intimate health.


Informações de contacto

  • Birger Jarlsgatan 22, 114 34, Stockholm, Reino Unido

  • intimina.com

1,8

Mau

TrustScore: 2 em 5

41 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

Amazing!

So happy with my Ziggy cup, no leakage, easy to insert and take out, beautiful design, good quality. Incredible customer service, even after sales!

8 de dezembro de 2020
Opinião espontânea
Classificada 4 em 5 estrelas

I bought the ziggy cup and…

I bought the ziggy cup and unfortunately it split in the side with just 2 uses, so I contacted their team and they were quick to respond and they had offered to replace my ziggy cup for me. They had good costumer service.

30 de novembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

5 stars!

5 stars!! I love my lily cup!! They helped me with high cervix questions and it worked. Lily cup is the right cup, super soft, doesn't hurt putting it in, and it doesn't leak! ❤️

4 de novembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

A terrible experience

A terrible experience with both the cup and the customer service. Save yourself and your clothing the trouble, and try another brand.

6 de outubro de 2020
Opinião espontânea
logótipo da INTIMINA

Resposta da INTIMINA

Hello,

Thank you for your feedback,

I am extremely sorry to hear you have experienced a bad time with our cups and customer service.

If you can provide me with some further information on our email address I would love to help you with your issue.

If you will have any additional questions or concerns, let me know.

Kind regards
Jesse @ INTIMINA

Classificada 5 em 5 estrelas

great experience

I have really great experience with Intimina products. From cups that I use to kegel device for my pelvic floor. Apart from that I had really great experience with customer service about ordering the right cups and the shipment was right on time.

27 de julho de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

I love this company

I love this company. The compact cup took a while to get used to but I can now use it and carry it around in case of emergencies. I would love a smaller Lilly because the silicon is amazing

17 de julho de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

I've purchased Intimina Ziggy Cup and…

I've purchased Intimina Ziggy Cup and I'm loving it, first period with Ziggy cup, and I love how it feels, how easy to insert and tale out and how does the texture of the cup feels. Loving it.

I'm not big fan of pink (especially Fuchsia) so I was staying away from Intimina period cups until I saw Ziggy cup.

I've been using period cups for awhile and I am very happy with it but after a year of using a period cup, I've started noticing that it's not the best option for me. I have a long vagina so I always had issues with taking the cup out. My finger couldn't grab deep enough to rim so I can break vacuum gently. I squeezed the bottom to break the vacuum, but my vagina was not happy with it. As an alternative I thought, I'd try menstrual disks then I've found Ziggy cup as a reusable, environmentally friendly option. I love the Ziggy cup, the texture is great, easily inserted and taken out. I wasn't sure if it would be leak free, I've gone through my first period no leaks what so ever. I love it in general. I can revisit my comment in half a year and give a better comment on it :)

13 de maio de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Not for first time users

The ziggy cup is messy when taking out and doesn't hold much fluid. I ruined quite a few garments because of it. I bought it after having been a menstrual cup user for 5 years and still struggled with it. It is good for "cleaner" sex if your partner doesn't like the sight of blood, but for anything else is the worst cup I've had, and I have tried quite a few brands and shapes.

13 de março de 2020
Opinião espontânea
logótipo da INTIMINA

Resposta da INTIMINA

Dear Vanessa,

Thank you for your feedback, 

I hope it's ok that I offer just a few additional tips for insertion that we recommend specifically for Ziggy Cup as it is crucial to find the perfect insertion to be fully happy with any cup, as you may have experienced with the several cups you tried.

It is important to note that there is actually a front and back to the Ziggy Cup! If you turn the cup over and look at the bottom, the front rim of the cup looks to be slightly thicker and gives you a bit more space to get a grip on the cup during insertion.

Using your fingers, squeeze the rim in half for insertion, making an ‘8’ shape. Sitting comfortably on the toilet, relax your vaginal muscles and insert the cup into your vagina by firmly pushing the back rim inside, so the rim moves behind your cervix. Then tuck the front rim up behind your pelvic bone. The cup will fit perfectly around your cervix to collect your flow.

Our YouTube Video helps provide some great visual details - https://www.youtube.com/watch?v=Gn-pVCd9bq0

When Ziggy Cup is properly inserted, you will not be able to feel it. With the correct insertion method, the cup will be pushed back under the cervix and rested behind the pubic bone. To make sure the cup is in place, use your finger to check that your cervix can be felt through the thin part of the silicone.

Should you need any more advice or tips, please contact us at - customercare@intimina.com

Kind regards

Jesse @ INTIMINA

Classificada 5 em 5 estrelas

I wanted to buy the Lily one cup and…

I wanted to buy the Lily one cup and out of excitement (and really good pricing) (Make sure you look for discount codes online!) I had accidentally purchased it without adding the Laselle into my cart! So I contacted customer service and Maja :) was so helpful and quick to respond.

4 de setembro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Resolved issue with product

I had a problem with my product and the customer services team were so quick to resolve the issue. I couldn’t have asked for anything more.
Super fast and easy communication.

28 de agosto de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding Customer Service

I was so excited to try the cups from this brand. Unfortunately, I never received my first order (fault of the post office) so I contacted customer service. Ivana R. was my representative and she made sure a replacement package was sent to me. Unfortunately, I never received that package either. I reached out to Ivana again to let her know. She understood my frustration and got me another replacement package and had it sent to an alternative address. She worked with me over the course of about 16 days and was very attentive and helpful. She wanted to make sure I had the best experience with this brand and I will say that I have definitely had the best experience despite that challenges with my local post office. I am very pleased with the level of customer service I received throughout this process. Thank you Ivana R and Intimina.

20 de agosto de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Good experience

I made a mistake and ordered the wrong cup size. I was nervous and contacted them. It did not take long, about an hour. 7 days later the richt cup arrived. I did not use the wrong one so there was no problem

18 de agosto de 2019
Opinião espontânea
Classificada 4 em 5 estrelas

Quite a good experience

Quite a good experience with their customer service. However I think they can be even better. I wanted to know more about the product and asked a few question. I got very good answers and I ordered one of their products. I had some additional questions and they were answered too. I did not have to wait at all. The girl I talked was nice but I think she should have known more about the product. The overall experience is very good. Hopefully excellent next time if I get in touch with them.

28 de junho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

The best customer care ever.

Lovely and quick response. I got some trouble drop them some of mails and every time they response fast and lovely. really recommend
Love it!

22 de maio de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Prompt and friendly

I bought a Lily cup recently, and had a few questions. I dropped them a mail, and got prompt and friendly responses. Also pretty accommodating of varying needs - I'm blind and I asked for a more descriptive explanation of the folding techniques, and the customer service person who answered me was quick to understand and respond with a more specific set of steps to follow. Would appreciate if the user manual was available as a PDF, though.

7 de maio de 2019
Opinião espontânea

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