Investizo 

Resposta da Investizo

3/06/2024

Dear Soufiane Ghamzi,

We are sorry to hear about your experience with Investizo. Our commitment is to provide a transparent and secure trading environment for all our clients.

We take your concerns very seriously and would like to resolve this issue promptly. However, it appears that you did not respond to our request for additional information on the Trustpilot platform. Without this information, it is difficult for us to investigate your claim thoroughly.

If you genuinely experienced an issue, we kindly ask you to provide us with your account details and any specific transaction information. This will allow us to investigate the matter further and assist you in resolving it. Please contact our customer support team directly at [customer support email/phone number], or send us a private message with the necessary details.

In the absence of this information, we may need to consider this review as potentially inauthentic.

Thank you for your understanding, and we hope to hear from you soon.

Best regards,
The Investizo Team

Resposta da Investizo

Actualizada a 24/04/2024

Hello,
I represent Investizo company and would like to comment on the situation described in our client's complaint, providing a detailed explanation of what occurred.

Indeed, this client does have an account with our company and has been trading the EUR/JPY currency pair for some time. There have been no issues from the client's end; he successfully deposited and withdrawn funds on multiple occasions.

However, on one particular day, we noticed unusual activity on client’s account. The client opened significant positions (530.1 lots) on the Nikkei 225 (JP225) index just an hour before the trading session closed, knowing about the upcoming stock split of the components of this index (https://www.investing.com/stock-split-calendar/). Later, similar actions were taken by the client regarding the GE instrument, knowing about spin off of GE Vernova (https://www.flightglobal.com/engines/general-electric-completes-break-up-ge-aerospace-emerges-as-standalone-company/157592.article). After the market opened with a price drop caused by stock split and GE Vernova’s spin off, the client closed all previously opened positions. Let me remind you what a stock split is: A stock split happens when a company increases the number of its shares to boost the stock's liquidity. Although the number of shares outstanding increases by a specific multiple, the total dollar value of all shares outstanding remains the same because a split does not fundamentally change the company's value.

In such cases there are two possible corrections of Client’s positions:
The first solution is to correct the trading volume (quantity of stocks) of the client's position and the second option implies the closure of position at the end of trading session (at current market price, closure price) and reopening at the opening of new trading session (at the current market price, opening price). The Company corrected positions according to the second option. As a result, all client positions were closed at the market close and reopened at new prices at the opening of the next trading day, thus eliminating any influence of the stock split and the spin off on trading results.

We are ready to provide moderators of the resource with screenshots and other necessary information confirming our actions. We would also like to note that in private correspondence with our support service, the client acknowledged the legitimacy of our actions regarding the adjustment of positions on the GE instrument, moreover he told he tried to get illegal profit from this case. We will gladly grant moderators access to the correspondence in case it’s required..

We hope that our explanation will help clarify the situation and demonstrate that Investizo operates within established rules, always placing honesty and transparency at the forefront.
Thank you for your attention and understanding. If you have any further questions, we are ready to provide any necessary information.

Best regards,
Representative of Investizo Company