I think everything about it was first class. The description of the goods, the delivery on time, excellent wrapping and clear instructions on how to return the goods if necessary. I have had the e... Ver mais
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Leia as opiniões dos outros
Great communication when an item was out of stock great products antique brass handles fab! Ordered as a sample but will most likely be ordering when kitchen installed
A empresa respondeu
Dealt with Drew on a few occasions and his product knowledge was second to none. He also kept me informed re: the delivery time of parts and was very friendly and professional at all times. He wa... Ver mais
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My previous review of one star was in no way a reflection on Ironmongery Plus but on the delivery of my items via the appointed Courier. They did not keep me informed that it was not going to be del... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We are Ironmongery Plus Ltd, a trusted UK supplier of architectural ironmongery, door hardware, and building supplies for trade professionals and homeowners. Our range includes high‑quality door handles, hinges, locks, latches, window fittings, and security hardware, supporting residential, commercial, and industrial projects. We focus on reliable products, competitive pricing, and excellent customer service. Through our website, customers can easily find fire‑rated door hardware, stainless‑steel door furniture, cabinet fittings, screws, fixings, and a wide selection of specialist ironmongery. Every product is chosen for durability, performance, and compliance with modern building standards. Our mission is to provide a smooth, dependable buying experience for builders, joiners, property developers, and DIY customers. Whether you’re working on a large construction project or a small home improvement job, we aim to be your trusted source for quality hardware, expert guidance, and great value. We appreciate every customer who chooses Ironmongery Plus Ltd and work hard to deliver a service you can rely on.
Informações de contacto
Unit 20, Inchwood Park , EH48 2FY, Bathgate, Reino Unido
- 0131 605 0141
- Info@ironmongeryplus.co.uk
- ironmongeryplus.co.uk
4,9
Excelente
471 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great company
Great experience shipped on time, small grumble about the delivery company but not the ironmongery company, if you are waiting to finish a job for a customer you want reliable delivery not ‘sorry we cannot now deliver today’
28 de março de 2026
Resposta da Ironmongery Plus Ltd
Hi Steve, I am disappointed to hear that. I will investigate immediately, and get back to you as soon as I can. Did you contact anyone in our business about this?
Best regards,
Jim Edgar - Director Ironmongery Plus.
Hi Steve, I spoke with our warehouse team, and I can confirm the following:
Your order was placed with us on Saturday 28th March, processed by our warehouse team on Monday 30th March and dispatched on Tuesday 31st March.
Our courier DX tried to deliver to you on 2nd April, but there was no-one at the address, so they left a card asking you to contact them to arrange re-delivery.
They did not hear from you, so have scheduled re-delivery for today. One of my fellow directors called you twice this morning to let you know this but there was no reply.
Trustpilot does not allow us to attach images to this response, however I have attached photographic evidence via email to you showing the attempt to deliver, and the DX tracking information.
If there is no-one at the address today to receive the package, it will be returned to us, and we will issue a full refund to you.
When we get it wrong , we put our hands up and accept responsibility, however in this instance our processes have not been at fault.
We feel that a 2 star review, in these circumstances, is not merited, and we would respectfully ask you to re-consider.
Best regards
Jim Edgar - Director Ironmongery Plus
Very good people to deal with
Very good people to deal with - delivery was quick and communication clear and effective! Highly reccommended.
2 de abril de 2026
Resposta da Ironmongery Plus Ltd
Hi George,
Thank you for taking the time to review us! Glad to hear we are easy to talk to!
Best regards, Ironmongery Plus
Parts arrived as indicated
Parts arrived as indicated. Fitted the windows great.
Great service.
24 de março de 2026
Resposta da Ironmongery Plus Ltd
Hi Adam, thanks for the review, it is appreciated!
We are glad that you had a good buying experience with us, and we look forward to seeing you again.
Best regards, Ironmongery Plus
Resposta da Ironmongery Plus Ltd
Hi Svetlana, thank you for taking the time to leave us a review. Providing responsive customer service is very important to us, and it is good to know that we are delivering on that. The team will be pleased!
Thanks for your business!
Best regards, Ironmongery Plus
Quick easy and safe purchase
Quick easy , and safe purchase.
And delivered within two days . Great
24 de março de 2026
Resposta da Ironmongery Plus Ltd
Hi Jeff, thank you for the review. We are pleased that you had a good buying experience with us, and we hope that you may give us the opportunity to supply your next ironmongery requirement.
Best regards, Ironmongery Plus
Nice looking brass handles
We bought brass door handles. Quality of handle looks good, but it is noticeable that they don't feel the size of an old handle. I know everything is subject to shrinkflation, and I may not have been willing to pay for something 'heavier' but I have noticed the difference. They are brand new so cannot comment on whether they remain looking good after a few years of use. I hope they age rather than end up just looking tired! The screws were not of good enough quality to fit the handles to a solid oak door as they kept breaking so we had to get new sets of screws. It was easy to order and delivery was seemless, as you'd expect. Therefore not needed to contact customer service so can't review that.
23 de fevereiro de 2026
Resposta da Ironmongery Plus Ltd
Hi Jane, thank you for taking the time to post a review. It is much appreciated.
We will pass your product comments onto the manufacturer.
In respect of the screws, our technical team suggest that for solid hardwood doors, it can sometimes help with fitting if pilot holes are drilled.
We are pleased to hear that ordering and delivery was seamless.
Thank you for placing your business with us!
Best regards, Ironmongery Plus.
Recent purchase
Top company to have a business with.
Thank you !
19 de março de 2026
Opinião espontânea
Resposta da Ironmongery Plus Ltd
Hi Mykola, thank you for your vote of confidence.!
Best regards, Ironmongery Plus
Immediate availability and next day…
Immediate availability and next day delivery!
Product as described
17 de março de 2026
Resposta da Ironmongery Plus Ltd
We are so pleased that you had a good buying experience with us!
Thanks for taking the time to review us.
Best regards, Ironmongery Plus
Resposta da Ironmongery Plus Ltd
Hi Deborah,
Thank you for the review. It is appreciated.
We do like to think that we offer quality at competitive prices.
Best regards, Ironmongery Plus
Always my go to ironmongery shop with…
Always my go to ironmongery shop with quality products and great prices
15 de março de 2026
Resposta da Ironmongery Plus Ltd
Hi Gary, thankyou for the review! We like to think that we offer highly competitive prices. We look forward to seeing you again soon.
Best regards, Ironmongery Plus
Very pleased with the handle for our…
Very pleased with the handle for our front door, seems better quality than the original but the same to look at accept screw holes alittle different but not a problem to fit.All good including the price 👍
18 de março de 2026
Resposta da Ironmongery Plus Ltd
Hi Josh, glad to hear that the door handle worked well for you!
It is worth noting that the vast majority of the products on our website have technical drawings, with dimensions associated with them.
We hope that you may give us the opportunity to provide the ironmongery for your next project.
Best regards, Ironmongery Plus
Best regards
Great service and super fast delivery
Great service and super fast delivery. Will definitely use again. Thank you.
19 de março de 2026
Resposta da Ironmongery Plus Ltd
Hi Becky, thanks for the review.
We are pleased that you had a good buying experience with us!
Best regards, Ironmongery Plus
Good regular communication
Good regular communication. Easy to order. Nicely packaged and a quality product.
13 de março de 2026
Resposta da Ironmongery Plus Ltd
Hi Paul, thank you for your business. We like to keep in touch!
Best regards, Ironmongery Plus
Very satisfied with the service
Very satisfied with the service. The team is professional, communication is clear. I will definitely use their services again.
6 de março de 2026
Resposta da Ironmongery Plus Ltd
Hi Mindaugas, thank you for taking the time to leave us a review. It is much appreciated!
We look forward to seeing you again!
Best regards, Ironmongery Plus
Resposta da Ironmongery Plus Ltd
Hi Micaela,
Thank you for your vote of confidence!
We appreciate it!
Best regards, Ironmongery Plus
Resposta da Ironmongery Plus Ltd
Hi Julia,
Thank you so much for your review. It's appreciated!
Best regards, Ironmongery Plus
Prompt delivery
Prompt delivery, Everything I needed, Will know where to look for any more replacement door handles etc.
13 de março de 2026
Resposta da Ironmongery Plus Ltd
Hi Stephen, we are pleased that you had a good buying experience with us, and we look forward to seeing you again. Thank you for your vote of confidence!
Best regards, Ironmongery Plus
Great service from Ironmongery Plus
Great service from Ironmongery Plus. Items were dispatched quickly and were well packaged when they arrived. Would happily use them again in the future on one of our projects with non concerns whatsoever. Many thanks for the great service !!!
13 de março de 2026
Resposta da Ironmongery Plus Ltd
Hi Mark, thank you very much for your review, and for your vote of confidence.
We look forward to seeing you again for any of your ironmongery needs,
Best regards, Ironmongery Plus
Quick delivery
Quick delivery. Reasonably good products. Wish there was better spec info on items
7 de março de 2026
Resposta da Ironmongery Plus Ltd
Hi David, thank you for the review. Actually for the product that you bought from us, we do provide , on our website, technical drawings, and conformance to DIN standards. I have emailed these to you separately. Thanks again for your business.
Best regards, Ironmongery Plus
Resposta da Ironmongery Plus Ltd
Hi, we are happy that you had a good buying experience with us.
Best regards, Ironmongery Plus
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