Irro Charter Opiniões 

Resposta da Irro Charter

9/03/2026

Dear Vanda,

Thank you very much for your 5-star review.

We’re very happy to hear that everything was well organized and that you had a positive experience with our service. Providing smooth and well-planned journeys for our guests is always our goal, so your feedback means a lot to our team.

We would be delighted to support you again on a future trip.

Kind Regards
Your Irro Charter Team

Resposta da Irro Charter

9/03/2026

Dear Moeko,

Thank you very much for your wonderful 5-star review and for your recommendation.

We are delighted to hear that you had a positive experience working with Irro Charter during the Winter Olympics 2026. Supporting your team over such a long period was a pleasure for us. Even when small challenges arise during complex operations, our goal is always to react quickly and find solutions – so it means a lot to hear that you felt well supported throughout the service.

We truly appreciate your trust and your kind words, and we look forward to working with you again in the future.

Kind Regards
Your Irro Charter Team

Resposta da Irro Charter

2/03/2026

Dear Giorgi,

Thank you very much for your fantastic 5-star review.

We’re delighted to hear that you had an excellent experience and that everything was superb. Your kind words mean a lot to our entire team and motivate us to continue delivering reliable and high-quality service.

We truly appreciate your trust and would be happy to support you again in the future.

Kind Regards
Your Irro Charter Team

Resposta da Irro Charter

25/02/2026

Liebe Valery,

vielen Dank für Ihre positive Bewertung und die wertschätzenden Worte.

Es freut uns sehr zu hören, dass Sie uns als verlässliche Unterstützung erleben und sich in jeder Situation gut begleitet fühlen. Genau das ist unser Anspruch: erreichbar sein, mitdenken und Lösungen finden, wenn es darauf ankommt.

Sollten Sie einmal Anregungen haben, wie wir Ihren nächsten Auftrag noch besser gestalten können, freuen wir uns jederzeit über Ihr Feedback. Wir hoffen, Sie auch künftig wieder unterstützen zu dürfen.

Ihr Irro Charter Team

Resposta da Irro Charter

Actualizada a 18/02/2026

Lieber Michael,

herzlichen Dank für Ihre ausführliche und wertschätzende 5-Sterne-Bewertung.

Es freut uns sehr, dass alle Termine eingehalten wurden und Sie unseren Fahrer als freundlich und pünktlich erlebt haben. Gerade bei herausfordernden Wetterbedingungen mit Straßenglätte, Schnee und Dunkelheit steht für uns die Sicherheit an erster Stelle. Umso schöner zu lesen, dass Sie sich gut aufgehoben gefühlt haben und sicher sowie pünktlich ans Ziel und zurück gekommen sind.

Vielen Dank auch für den Hinweis zum Radioempfang. Solches Feedback hilft uns, unsere Fahrzeuge kontinuierlich weiter zu optimieren.

Wir würden uns freuen, Sie bei einer nächsten Fahrt wieder an Bord begrüßen zu dürfen.

Ihr Irro Charter Team

Resposta da Irro Charter

18/02/2026

Herzlichen Dank für Ihre großartige 5-Sterne-Bewertung.

Es freut uns sehr zu hören, dass Sie den Service als so positiv erlebt haben und die Planung der Tour für Sie unkompliziert war. Ein fester Ansprechpartner, schnelle Rückmeldungen und eine kundenorientierte Abwicklung sind für uns selbstverständlich – umso schöner, dass genau das bei Ihnen angekommen ist.

Wir würden uns sehr freuen, Sie auch bei Ihrer nächsten Reise wieder unterstützen zu dürfen.

Ihr Irro Charter Team

Resposta da Irro Charter

9/02/2026

Thank you very much for your wonderful 5-star review, Luisa.

We’re delighted to hear that you had such a great experience with Irro Charter and that everything went exactly as promised. Professional drivers, clear communication, and clean, comfortable vehicles are all things we place great importance on, so your feedback truly means a lot to our team. Knowing that your trip felt well organised and stress free is the best compliment we could receive.

We would be very happy to support you again in the future.

Kind Regards
Your Irro Charter Team

Resposta da Irro Charter

2/02/2026

Dear Therese,

thank you very much for your wonderful 5-star review and your kind words. We are delighted to hear that Gesa was able to support you so well and that you felt well informed and taken care of throughout the process. Going the extra mile for our clients is very important to us, and your feedback truly means a lot.

We greatly appreciate your trust and are very grateful for your recommendation. We would be happy to support you again anytime in the future.

Kind regards
Your Irro Charter Team

Resposta da Irro Charter

8/01/2026

Dear Jennifer,

thank you very much for your kind review and for taking the time to share your experience. We are pleased to hear that you found our team responsive, flexible, and timely, and that our driver provided professional and reliable service.

Your recommendation means a lot to us, and we would be delighted to support you again whenever the need arises.

Kind regards,
Your Irro Charter Team

Resposta da Irro Charter

16/12/2025

Hallo Merlin,

vielen Dank für dein Feedback. Wir nehmen Rückmeldungen grundsätzlich sehr ernst.

Allerdings möchten wir freundlich klarstellen, dass sich dieses Bewertungsportal auf Irro Charter bezieht, unsere internationale Busvermietung. Deine Schilderungen beziehen sich ausdrücklich auf Irro Taxi. Dabei handelt es sich um unterschiedliche Geschäftsbereiche mit eigenen Abläufen, Buchungssystemen und Konditionen. Aus diesem Grund können wir den geschilderten Vorgang hier leider weder zuordnen noch prüfen.

Um Missverständnisse zu vermeiden und damit dein Anliegen korrekt bearbeitet werden kann, bitten wir dich, dich direkt an Irro Taxi zu wenden. Nur so haben wir die Möglichkeit, den Sachverhalt sachlich nachzuvollziehen und gegebenenfalls zu klären.

Vielen Dank für dein Verständnis.

Dein Irro Charter Team

Resposta da Irro Charter

21/10/2025

Dear Dor,

thank you for taking the time to share your feedback. We are genuinely sorry to read that you were dissatisfied with your experience. However, we would like to clarify that your booking was fulfilled exactly according to the agreed terms and specifications. The bus size, condition, and routing were provided as confirmed in your contract and correspondence.

At Irro Charter, we take great pride in delivering reliable and transparent service to all our clients, and we regret that your perception differs. We remain open to reviewing your case in detail if you wish to share specific information with us directly.

Your Irro Charter Team

Resposta da Irro Charter

15/09/2025

Dear David Hart,

Thank you so much for your wonderful review. We are very pleased to hear that our team could support you and adapt to your changing needs on a daily basis. Flexibility and attentive service are values we truly care about, and your feedback reassures us that we are on the right track.

We greatly appreciate your trust and look forward to assisting you again in the future.

With warm regards,
Your Irro Charter Team

Resposta da Irro Charter

26/08/2025

Dear Yap,

Thank you so much for your continued trust and this wonderful review. We are truly honored to have been part of your journeys across Southern Italy, France, Romania, and Bulgaria over the past three years. It means a great deal to us to know that you value the reliability and helpfulness of our drivers.

We look forward to supporting many more of your travels in the future.

Your Irro Charter Team

Resposta da Irro Charter

22/08/2025

Dear Patricia,

Thank you so much for this wonderful review! We are delighted to hear that you enjoyed your journey with us and that Brian’s professionalism, local knowledge, and patience made such a positive impression. We take great pride in providing clean, comfortable buses and skilled drivers, so your kind words mean a lot to our entire team.

We truly appreciate your recommendation and hope to have the pleasure of welcoming you on board again in the future.

Your Irro Charter Team

Resposta da Irro Charter

22/08/2025

Dear Professor Kapila,

Thank you very much for your wonderful review. We are delighted to hear that you and your group were happy with our service in Italy. Knowing that our drivers’ friendliness, flexibility, and our office team’s support helped make your trip a success means a great deal to us.

We are truly grateful for your kind words and hope to have the pleasure of serving you and your team again in the future.

Your Irro Charter Team

Resposta da Irro Charter

22/08/2025

Dear Michele,

Thank you so much for your wonderful review. We are thrilled to hear that everything went perfectly for your wine tasting trip in Italy. It’s great to know that you found our vehicle comfortable and clean, and that our driver’s punctuality and flexibility added to your experience.

We truly appreciate your kind words and would be delighted to welcome you again on your next adventure.

Your Irro Charter Team

Resposta da Irro Charter

21/08/2025

Lieber Kortstock,

vielen herzlichen Dank für Deine tolle Bewertung! Wir freuen uns sehr, dass alles pünktlich und zuverlässig geklappt hat und Du mit unserem Service zufrieden warst. Genau das ist unser Anspruch, und es ist schön zu hören, dass wir ihn erfüllen konnten.

Wir freuen uns schon, Dich bald wieder an Bord begrüßen zu dürfen.

Dein Irro Charter Team

Resposta da Irro Charter

19/08/2025

Dear Linda,

thank you so much for your wonderful feedback! We are delighted to hear that you experienced our service as polite, professional, and of high quality. Your kind words motivate our team to keep delivering the best possible service for our customers.

We truly appreciate your trust and look forward to welcoming you again in the future.

Your Irro Charter Team

Resposta da Irro Charter

19/08/2025

Dear Su H,

we take your accusations very seriously. However, we cannot accept your description of events as truthful. Our team was in close communication with you throughout the entire planning and execution of your trip, and we worked diligently to make your tour possible.

Your claim of fraud is unfounded. PayPal has independently reviewed your case and concluded that there was no reason to issue a refund. Suggesting otherwise misrepresents the facts. Please also note that making false accusations such as “fraud” or “scam” is against Trustpilot’s guidelines, and we will therefore report this review.

We remain committed to delivering professional and reliable service to our customers and regret that you chose to describe your experience in this way.

Your Irro Charter Team

Resposta da Irro Charter

19/08/2025

Dear Leon,

thank you for sharing your feedback. We are truly sorry to hear about your disappointment regarding the cancellation of your booking.

Please allow us to clarify: our cancellation policy is transparently outlined in our Terms & Conditions, which are shared with every customer prior to confirming a booking. The 75% cancellation fee applied to your case was not an arbitrary decision, but rather in accordance with these agreed terms. The reason behind this policy is that when a coach is reserved exclusively for a customer, we allocate resources and block availability, which makes it difficult to reassign the vehicle and driver on short notice.

We fully understand that cancellations can be caused by unforeseen personal circumstances, and we regret that this situation has caused you frustration. At the same time, we must apply the same policy fairly and equally to all customers in order to operate responsibly.

We do value your feedback and will take it into account when reviewing our processes.

Your Irro Charter Team