Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have never trusted ordering anything from overseas, IDS is definitely your going to for hard to sorse parts. Their customer support is top notch, just keep in mind the time difference and the confli... Ver mais

Classificada 1 em 5 estrelas

Israel Defense Store is terrible. Don't buy from them. You'll end up having to pay an import fee to a country that we give thirty billion dollars a year to. And if you refuse the package and want to r... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I just ordered a conversion kit for my canik tp9 5 days ago hopefully I don’t get scammed because I’ve been seeing a lot of bad reviews lol and always ( GOD BLESS EVERYONE)

Classificada 5 em 5 estrelas

I ordered my watch from israel defense store, based in Israel, in the middle of the latest Iran war and during Passover holiday. Despite missles flying over the skies, restrictions on incoming a... Ver mais

Informações sobre a empresa

  1. Loja de equipamentos e roupas para actividades ao ar livre

Escrito pela empresa

Israel Defense Store (IDS) is an Israeli producer and distributor of high end Outdoors & Tactical equipment.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

242 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Y’all never sent the email for my other…

Y’all never sent the email for my other two that I ordered now I don’t know where there at

16 de julho de 2025
Opinião espontânea
logótipo da israeldefensestore.com

Resposta da israeldefensestore.com

Please explain.
We cannot recognize you and not sure how to assist.
Can you identify?

Classificada 5 em 5 estrelas

Excellent quality gear from FAB Defense

Got a holster and mag pouch from FAB Defense. Both items arrived pretty fast and look solid. Holster fits my Glock perfectly, no issues. Color matches what was shown. Happy with the order overall.

14 de abril de 2025
Opinião espontânea
logótipo da israeldefensestore.com

Resposta da israeldefensestore.com

Thank You!
What is your email?
Couldn't find you in our system

Classificada 5 em 5 estrelas

Always kind and good customer service.

Always kind and good customer service.

There are many good products at good prices.

20 de julho de 2025
Opinião espontânea
logótipo da israeldefensestore.com

Resposta da israeldefensestore.com

Thank you very much!
Looking forward to working with you again.

Classificada 5 em 5 estrelas

Perfect

Perfect,
Quality of products and delivery time is good
Thanks

2 de julho de 2025
Opinião espontânea
logótipo da israeldefensestore.com

Resposta da israeldefensestore.com

Thank you very Much!!!!|
Looking forward to working with you again.

Classificada 1 em 5 estrelas

Lack Integrity

Dec 22nd: Ordered micro conversion kit
Dec 31st: Received wrong part and asked for new one.
Jan 24th: Received random flashlight with no explanation why.
Jan 31: returned wrong micro conversion kit
March 17th: I emailed and asked if it shipped.
March 18th: Reply email to me saying the supplier was out of business and it was uncertain if the package would be sent to me.
March 24th: "Unfortunately, we are unable to refund orders that MCK was responsible for. Since they provided guarantees they could not uphold, we are not in a position to offer a resolution."

Conclusion: Scammed out of $261 and super pissed.

17 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

The entire buying process was messed up…

The entire buying process was messed up from the beginning . The part I ordered and paid for after 3 days was now not is stock . They then said how about a different color which they showed me a picture of wasn't at all the same as what was promised the it was for a different caliber and looked nothing like what I said yes to. the order was still wrong with not all parts that where paid for and no intrusions cam with it. it was so poorly packed in a short no rip bag and the part was just in the backpack that was on the order I'm amazed it wasn't broken. After 2 weeks of back and for they wanted me to pay for shipping the part back then pay for the restocking fee and pay to ship a new part. all with no written guaranty that they would finally get the right product to me. This is an amazingly poorly run company with the worst sales and customer service .As much as I liked the product is the past I will wait until a similar one hits the market. Buyer be ware on this company. total rip off

1 de março de 2025
Opinião espontânea
logótipo da israeldefensestore.com

Resposta da israeldefensestore.com

Hi Tim,

Before going into the details you mentioned here, perhaps it is best to begin with the order you placed - a conversion system for a Glock 26.
When you received the order, you complained we sent you the wrong compatibility, claiming you ordered for a Glock 17. 
Each pistol has it's own configuration, so when placing the order there is no room for a mistake - You placed the order for the wrong pistol. 
Since placing the order is the customers' responsibility, incase of a mistake - The return shipping and related fees are covered by the customer. In the multiple emails back and forth with our customer service, we asked you to relate to the configuration you actually ordered, but you did not relate to this very basic and important issue over and over again. 

As to your additional complaints -  

Processing time - Your order was placed over the weekend, we contacted you right after, to let you know there was an issue with the color ordered, and to offer alternatives. Inventory can change depending on manufacturing. As soon as we received your reply it was shipped, and received well within the guaranteed time frame. 

Color - In the listing you used to place the order, we state the following -  
"Stock & Front Grip Color:The stock color may vary depending on manufacturer availability. For the Gen 4X, the front grip color is also subject to variation based on stock levels.
Both the stock and grip may either match the system’s body color or be provided in black.
Please note that the product images on the website are for reference only and may not reflect the exact color variations."

Packaging - This is the standard way the manufacturer ships. Out of thousands of packages shipped, they have not been damaged. But, if there had been any damage caused, it would have been covered by your insurance. 

Missing items - Out of the entire order, there was indeed a packaging mistake, leaving the thumb rests ordered out of the package. Our reply was immediate, saying that we will send any missing items (on us, no one asked you to cover , as soon as we can work out the compatibility issue mentioned above. 

We are sorry you are upset, but your review is misleading.

Let us know when you would like to set up the return for the order. 

Thank you,
IDS Team

Classificada 1 em 5 estrelas

SCAM SCAM SCAM

Ordered a part for my gun. It was $317 and never received it and they will not respond at all for a refund and tracking isn’t valid anymore. Scam do not buy from them!!!

16 de março de 2025
Opinião espontânea
logótipo da israeldefensestore.com

Resposta da israeldefensestore.com

Hi Holly,

We are sorry to read the review you have left, and are also sorry the shipping process and experience did not go as expected.

Your package was indeed shipped off as guaranteed, but, as can happen from time to time during tranzit, the Post office could not locate the package.
When you reached out initially about the package, we began the investigation process with the Post office.
The process can take time and is out of our hands.

Many times in cases of packages "lost in tranzit", the package actually does reach the customer, even if it does not reflect in the tracking.
When you reached out again after quite some time, parallel to leaving this public scam review, we realized the package did not show up after all, a FULL REFUND was issued to you several weeks ago.

We have reached out to you multiple times with no response - Both to make sure you have received the refund, and to request that should the package show up on your doorstep one day (as can happen from time to time), we also ask that you be fair and let us know, especially given we shipped the products + refunded the order. We would also ask that you remove the review.


Thank you for your understanding,

IDS Team

Classificada 5 em 5 estrelas

Can't get any better!

I bought their IDF jacket 15 or 20 years ago. I loved it even after it wore out and I just recently ordered a NEW one. It is better than the first one and it's warmer than similar stateside big name brands. The price was good and delivery speed was OK. Communication was excellent. What else can anyone expect. Highly recommended product and company!

22 de janeiro de 2025
Opinião espontânea
logótipo da israeldefensestore.com

Resposta da israeldefensestore.com

Thank you so much for your kind review! We are thrilled to hear you are pleased with the jacket, wishing you a warm winter from IDS!

Classificada 1 em 5 estrelas

DO NOT BUY FROM ISRAELDEFENSESTORE

DO NOT BUY FROM ISRAELDEFENSESTORE

ordered a Fast ballistic helmet, was in stock.
Charged me for item, then got email several days later saying the item wasn't in stock, asking me to please "hurry and pick another color" before those are out of stock.

Replied with how unprofessional that was, and that I would NOT be choosing another item unless a discount was provided.

They replied several days later with "will forward to our customer service department"

Never heard from them again.

Item in mention is listed as in stock still.

Scam, do not purchase items from this store.

5 de dezembro de 2024
Opinião espontânea
logótipo da israeldefensestore.com

Resposta da israeldefensestore.com

Dear Ryan,

We are sorry to see you have chosen to leave your review public, even after our private correspondence.

We explained that inventory can fluctuate, that we contacted you as soon as the Black Friday sale was over and we began to process our orders.
We also mentioned that if you do not want the alternative item we suggested, we can cancel the order.
Your payment was never captured, as we were waiting for your reply regarding the switch of items.
You might not be pleased with the process, but it is not a scam as you mentioned.

Thank you for your understanding,
IDS Team

Classificada 5 em 5 estrelas

Thanks to IDS store!

IDS company pays great attention to the customers and answers without delay to the messages

Products are allways on top and never too expensive.

I really appreciate !!

21 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Horizontal and Vertical Mag Carrier and IDS customer service

I ordered both the vertical and horizontal magazine carrier for the ar-15. The package arrived quickly and the customer service was great!

In my opinion, the vertical mag carrier works great for an ar-15 with a pistol grip and the horizontal magazine carrier works better with a in-line rifle grip like my Keltec Su-16. I say this because it doesn't impede your support hand on the foregrip nor your grip on the firing grip on either of my rifle. Lastly, both mag carriers only fit STAGNAG (GI) mags, not my PMAGs, which is fine for me. I love this concept of this magazine carrier because I can grab my rifle in a stressful home defense situation and have a full mag alongside it. Great product and wonderful customer service and look forward to buying more products in the future!

4 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Une équipe au top

Une équipe au top. J'ai bien reçu la commande et c'est parfait.
Il y a eu un loupé sur la livraison c'est vrai, car j'avais payé pour une livraison rapide et j'ai reçu le colis au terme de deux mois. Mais un simple mail à l'équipe de IDS pour expliquer le problème et les frais de livraison étaient remboursés.
Très bon travaille, merci à eux. Ici en France, je recommande.

26 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered an item

Ordered an item, buyed express shiping 2-8 bussines days. Now is the 29 day, I'm still waithing. Thinking, that i will not get the order... company of sh....it, NOT RECOMENDED!

11 de junho de 2024
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais