Paid for next day delivery. Didn't come for 2 days. They we're not longer needed as I bought others from Asda and need to send them back. Tried emailing so I can get information for a refund and have... Ver mais
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Leia as opiniões dos outros
The product is absolutely amazing. The only issue I had was trying to get hold of supplier. My order came in different colours than expected. The received order did not have any contact number, theref... Ver mais
A empresa respondeu
I bought itsy Silicone Suction Bowl, silicone snack + store tray, itsy insulatez and itsy spoonz. And love all of them. I use the insulatez to keep my baby’s food hot or cold and also as a storage whe... Ver mais
UPDATE - The company has since been in touch and updated me on the situation. The item was apparently out of stock. They were polite and accommodating in their response. This order never arrived.... Ver mais
A empresa respondeu
2,9
Aceitável
109 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Happy customer
So happy with my purchases it'll be a while before the boys will be able to use them but I love the fact that we've got them ready.
3 de abril de 2022
Resposta da itsykids.com
Great to hear you love the Guzzlers and Coverz bib! We really hope they come in handy and make mealtimes that Itsy bit better. Thanks for supporting us, Team Itsy
Resposta da itsykids.com
Thanks for your review Bridget! We hope you love the picnic bundle as much as we do.
Thanks for shopping with us and supporting Itsy!
Absolutely amazing
Absolutely amazing, I wish I had these when my eldest was younger. Especially useful now we have changed to paper straws that don't last 2 minutes.
27 de março de 2022
Resposta da itsykids.com
Hi Jo,
Thanks for a wonderful review! We're chuffed that you like the Guzzler and it's come in handy for your little one.
Thanks for supporting Itsy!
Itsy Insulatez quite a nifty little kit
I was actually quite impressed with this item. The gel pouches being interchangeable is really useful and the collapsible containers we got with it will be really handy.
16 de março de 2022
Resposta da itsykids.com
Hi Louise,
thanks for taking the time to leave us such a nice review! We're very pleased you like the Insulatez bag and hope it comes in handy on your adventures.
Thanks for shopping with us!
Team Itsy
Doesn’t fit much in at all
Doesn’t fit much in at all. Not big enough for dr browns bottles.
15 de março de 2022
Resposta da itsykids.com
Hi Grace,
We're really sorry that you didn't like our Essentialz bag and you weren't able to fit the bottles you use in it. It has been designed for parents on-the-go so we've designed it with our Guzzlers and pre-made formula bottles in mind but know it's frustrating when you can't fit everything in and are really sorry for this. We've reached out out by e-mail to help you further with your order.
Team Itsy
They were delivered quickly and are a…
They were delivered quickly and are a great product. The communication was great.
11 de março de 2022
Resposta da itsykids.com
Hi Danielle,
Thanks for taking the time to leave such a kind review. We are really glad to hear you like the Guzzlers! We're so pleased that you've had a good shopping experience with us and really appreciate you supporting our business.
Team Itsy
Great product just very slow on…
Great product just very slow on delivery and communication.
10 de março de 2022
Resposta da itsykids.com
Hi Martin,
We're really pleased you like the Guzzlers and they've come in useful. We're so sorry about the delay in your order and not doing more to keep you in the loop. We've now fixed the stock issue so there won't be extended delays in the future. We're grateful to you for shopping with us and supporting our business.
Team Itsy
Itsy blender
I got a blender for my 4 month old to start giving her fresh fruit.
The blender is amazing!
Small, portable, wireless!!
You can take it with you anywhere to restaurants, holidays etc as long as its charged.
Would definitely recommend this product!
10 de março de 2022
Opinião espontânea
Resposta da itsykids.com
Thank you so much for taking the time to leave a fantastic review! We're so pleased the Itsy Blitz is coming in handy and makes preparing meals for your daughter that little bit easier.
Thanks for shopping with us!
Team Itsy
Resposta da itsykids.com
Thanks for taking the time to leave such a nice review Syeda! We're really glad you like the Guzzler and Coverz bib.
Thanks for shopping with Itsy
Amazing quality products and customer service
Amazing quality products, exactly what I was expecting
Great customer service, even though the product delivery was late to the warehouse Itsy was great at keeping me informed and replied to any queries in a timely manned.
Will recommend!
7 de março de 2022
Resposta da itsykids.com
Hi Jasmin,
What a lovely review! We're delighted that you like our Guzzlers and products in the Snackers Bundle. We hope they come in handy for all your adventures! We have also been working on our stock to make sure delays don't happen in the future.
Thanks so much for shopping with us and supporting our business.
Team Itsy
Took so long to come and paid for next…
Took so long to come and paid for next day delivery
2 de março de 2022
Resposta da itsykids.com
Hi Mudassara,
We're so sorry that you had wait so long for your order and it didn't arrive within the expected delivery time. We have now refunded you for the delivery fee and reached out to you by e-mail to help with this further.
We hope the Guzzler is useful to you and once again, please accept our sincerest apologies for the delay.
Team Itsy
Excellent service…
1 de março de 2022
Opinião espontânea
Resposta da itsykids.com
Hi Deepa,
Thanks for such a nice review! We really hope you like your products and they come in handy.
Thanks for shopping with us and supporting our small British business.
Team Itsy
Happy to support small business and great idea
Love the idea of the itsy guzzler.
Had slight issue with back order of course he item, but appreciate the owner contacting me to rectify the issue and explain. Given the general problems with pandemic and Brexit etc and the supply chain, I appreciate small businesses doing their best to deliver for their customers.
1 de março de 2022
Resposta da itsykids.com
Hi Zuzana,
Thank you so much for your kind review. We're really happy that you're supporting small businesses like ours and hope you like the Guzzler and Essentialz Bag.
Thanks for shopping with us and supporting Itsy!
Great product
Great product.
Delivery was delayed but itsy contacted me to advise me of this.
Great customer service.
1 de março de 2022
Resposta da itsykids.com
Hi Alex,
Thanks for your wonderful review! We're so pleased that you like the Guzzler and it comes in handy on your adventures! Thanks so much for shopping with us and supporting our small business.
Team Itsy
great customer service
My order had a slight delay unfortunately, but When I contacted Etsy their customer service was great.
28 de fevereiro de 2022
Resposta da itsykids.com
Hi Morgana,
We are so sorry that you haven't received your order yet, we had had huge demand for Guzzlers which has caused the stock issue followed by the shipment delay. We have tracked your order which will be delivered tomorrow. We completely understand your frustrations and are genuinely sorry to have kept you waiting so long.
Team Itsy
Took FOREVER to come and then was…
Took FOREVER to come and then was delayed past the advised date by another few weeks! FINALLY arrived and it does not fit on my daughters milk bottles waste of money and time!
28 de fevereiro de 2022
Opinião espontânea
Resposta da itsykids.com
Hi Samantha,
We'd like to offer a huge apology for the delay you've experienced for your order and not keeping in touch with you regularly. We have been working hard to resolve our stock issues but are so sorry that we've let you down. We have reached out to you by e-mail to help you further with the Guzzler and the brands it's compatible with.
Team Itsy
Resolved and received my goods
After a bit of a wait this business finally reached out to me to explain why my order had taken so long I do appreciate these things do happen and I am very happen that it was all resolved and I finally received my product this business did take full responsibility for what happened and I will most definitely be ordering again but just hope they reach out sooner to all customers as I feel it would be a lot less hassle for everyone
28 de fevereiro de 2022
Resposta da itsykids.com
Hi Poppie,
We are incredibly sorry about how long you had to wait for your order and not getting in touch with you sooner. We have had several stocks which caused delays. We try to do our best by all our customers and ensure they are happy and are genuinely sorry to have let you down. We have e-mailed you back and our founder Chris has also reached out to you to try and help resolve this and find a solution.
Team Itsy
It was delivered on time and just what…
It was delivered on time and just what I ordered, perfect
27 de fevereiro de 2022
Resposta da itsykids.com
Hi Don,
Thanks for a fab review!
We're chuffed that you Coverz arrived on time and do hope they're coming in useful. Thanks so much for your support and shopping with us.
Team Itsy
order delay
I have had my ordered delayed which has been explained via email, I have also received pleasant customer service since expressing my issue with my order. However I have not yet received my order I understand that the company is having problems with stock and I will update with a full review once my order arrives.
UPDATE - after receiving the products ordered on first glance they look good; the nappy caddy is very sturdy with lots of storage, the thermal bag is a wonderful idea and lovely quality, snack pots look great for space saving and muslins are very soft. The itsy guzzler is yet to be used but if it works how it’s advertised it will be handy for multi purpose use.
FURTHER UPDATE -
I was offered a discount code as an apology to the delay I accepted and waited until receiving my order to use the discount code as I wanted to see what products I used most, after receiving my order I went online to use the discount code however there is nowhere to use it and accidentally ordered whilst searching for a space to enter the code. I emailed customer service as soon as this had happened and still an yet to receive a reply.
27 de fevereiro de 2022
Resposta da itsykids.com
Hi Saskia,
We're really sorry you've not had your order yet - we've checked the tracking and can see it will be delivered tomorrow. We hope you like the products in the bundle and they come in useful with your little one.
Please accept a huge apology for the delay in your order, we are working to make sure this doesn't happen with stock problems in future.
Thanks for shopping with us and supporting our small British business.
Team Itsy
The teat quickly began to leak
The teat quickly began to leak. Also my daughter initially accepted it but then started to reject it after a week or two. So the purchase was a bit of a bust. Shame as it is a good idea but in practice didn't work for us.
24 de fevereiro de 2022
Opinião espontânea
Resposta da itsykids.com
Thanks for the honest feedback Faye. I am surprised that the teat has leaked, as all of our adapters are tested to British Standards and form a leakproof seal. However, it is entirely possible that you have received a rare faulty product. Of course we'd be happy to replace this for you free of charge, but we cannot locate your order number through Trustpilot to do this.
Do reach out to us on support@itsykids.com or through the Contact Us page on our website and we'd be more than happy to rectify this situation for you.
Our aim is for every customer to be a happy customer.
Team Itsy
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