I’ve been buying my vape pods from my local shop and when I go on holiday I struggle to buy enough pods to last but now being able to buy them online is so much easier but what’s better is that I’m sa... Ver mais
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Leia as opiniões dos outros
Excellent site, great communication them. Quick delivery. Always what I ordered in the box, no mistakes. Competitive prices. Only downside I found , is the “sold out” sign on a lot of pr... Ver mais
Smooth beautiful flavours easy to manage no dramas and work perfectly I would never go to another vape ever again. Loving the pineapple bananana and spearmint. The fact you can't swap change holders i... Ver mais
A empresa respondeu
My fault in a way, I did not notice my account details were already filled in with old details such as address and tel . When del address came up with old details I could not change it so asked to d... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
I Vape Great (IVG) was established in 2016 in Preston, UK, with a vision to become the world’s leading vape brand, known for excellence, innovation, and trust. We want to help millions of smokers around the world make the switch to vaping, through bold flavour, innovative products, and uncompromising quality. IVG is one of the largest international vaping brands, serving customers in 100+ countries. With over 60 awards, we continue to set the industry standard. We’re providing adult smokers a trustworthy, premium alternative to cigarettes. Vaping should be an experience that inspires change and makes switching simple. Unlock exclusive savings and earn points on every purchase by joining our rewards programme today. It's our way of saying thanks for being part of the community! IVG is the adult smoking alternative.
Informações de contacto
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, Reino Unido
- customercare@ivapegreat.com
- ivapegreat.com
4,6
Excelente
771 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 85% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great flavour fast delivery.
17 de junho de 2026
Excellent saving on ivg35xl bought 10…
Excellent saving on ivg35xl bought 10 for £40 super fast delivery also highly recommended
19 de junho de 2026
Always very quick delivery and amazing…
Always very quick delivery and amazing flavours
19 de junho de 2026
Everything was perfect !
19 de junho de 2026
Terrible. Three times they have sent me the wrong items
I have ordered from here three times; the second time only because they messed up the first order and gave me a GBP 5 token of sorry; the second time to use that money before I went somewhere else and the third time because they sent me completely the wrong items the second time. I will never use them again and cannot recommend them to anyone.
23 de junho de 2026
Opinião espontânea
Resposta da I Vape Great
Hi,
We're very sorry to hear about your experience and completely understand your frustration.
We sincerely apologise that you've received incorrect items on multiple occasions. We appreciate that you gave us additional chances, especially after the issues with your previous orders, and we're sorry that we let you down again.
This is not the level of service we aim to provide, and we'll ensure your feedback is shared with the relevant teams so we can investigate what went wrong and work to prevent it from happening again.
If you'd be willing to give us the opportunity to look into this further, please contact our Customer Care team at customercare@ivapegreat.com with your order details, and we'll be happy to investigate this for you.
Thank you for taking the time to share your experience, and we're genuinely sorry that we've lost your trust.
Kind regards,
The IVG Team
Great service
19 de junho de 2026
Resposta da I Vape Great
Hello Terry,
Thank you for your wonderful review!
We're delighted to hear that you're enjoying our products and that you received brilliant service. Your support means a lot to us, and we look forward to serving you again soon!
Kind regards,
The IVG Team
Resposta da I Vape Great
Hello Daria,
Thank you for your great review!
We're delighted to hear that everything is working perfectly. We really appreciate your support and look forward to serving you again soon!
Kind regards,
The IVG Team
Great product with many flavors
18 de junho de 2026
Resposta da I Vape Great
Hello Rosemary,
Thank you for your wonderful review!
We're delighted to hear that you're enjoying our products and the wide variety of flavours we have to offer. We really appreciate your support and hope you continue to discover plenty of new favourites!
Kind regards,
The IVG Team
The pod kit is fizzing from the start
The pod kit is fizzing from the start. I’ve followed all the troubleshooting guides on the website and still show x3 fault.
18 de junho de 2026
Resposta da I Vape Great
Hello Andrew,
Sorry to hear you’re having trouble with your pod kit; that’s not the experience we want you to have.
If you’ve already worked through the troubleshooting steps and you’re still seeing the fault, please reach out to us so we can help get this sorted for you as quickly as possible. You can contact our team via live chat on our website or email us at customercare@ivapegreat.com and we’ll take a closer look for you.
Kind regards,
The IVG Team
Very easy to use and good quality fast…
Very easy to use and good quality fast service
18 de junho de 2026
Resposta da I Vape Great
Hello Rebecca,
Thank you for your wonderful review!
We're delighted to hear that you found our products easy to use and of great quality, and that you were happy with our fast service. Your support means a lot to us, and we look forward to serving you again soon!
Kind regards,
The IVG Team
Great shopping
16 de junho de 2026
Resposta da I Vape Great
Hello Alex,
Thank you for your great review!
We're delighted to hear you had a great shopping experience with us. We really appreciate your support and look forward to serving you again soon!
Kind regards,
The IVG Team
Resposta da I Vape Great
Hi,
Thank you so much for your fantastic review!
We're delighted to hear that you were happy with our fast dispatch, reasonable prices, and overall service. Your kind words mean a lot to the team.
We really appreciate your support and look forward to serving you again soon!
Kind regards,
The IVG Team
Excellent will use again
Ordered for the first time quick and speedy no mistakes will order from here Everytime now
16 de junho de 2026
Resposta da I Vape Great
Hello Amber,
Thank you so much for your wonderful review!
We're delighted to hear that your first order was a great experience. It's fantastic to know your order arrived quickly, everything was correct, and that you'll be choosing to shop with us again.
We truly appreciate your support and look forward to serving you for many more orders to come!
Kind regards,
The IVG Team
Great service easy and great time on…
Great service easy and great time on delivery
18 de junho de 2026
Resposta da I Vape Great
Hello,
Thank you for your wonderful review!
We're delighted to hear that you found our service easy to use and that your order was delivered promptly. We really appreciate your support and are pleased we could provide you with a great experience.
Kind regards,
The IVG Team
Amazing customer service
I had an issue with a product that I ordered. I raised a query online and I was very well looked after by Jade. She called me personally to apologise and to offer a resolution. I knew it was a simple error but was duly resolved by Jade with excellent service. Mistakes happen and service amazing so full 5 stars!
22 de junho de 2026
Resposta da I Vape Great
Hello,
Thank you so much for your kind words and for taking the time to leave this review!
We’re really glad Jade was able to help you and get everything sorted quickly for you. She’ll be really pleased to hear your feedback.
Mistakes can happen from time to time, but we always aim to put things right as smoothly as possible, so it’s great to know you felt well looked after.
We really appreciate your support and the 5 stars ⭐
Kind regards,
The IVG Team
Brilliant company
So many flavours ti choose from and vapes to choose and the website is so easy to use and when ordering it cane so quick highly recommend
18 de junho de 2026
Resposta da I Vape Great
Hello Ross,
Thank you so much for your lovely review!
We’re really glad you’re enjoying the range of flavours and devices, and that you found the website easy to use. It’s great to hear your order arrived quickly too 😊
We really appreciate the recommendation and your support! ⭐
Kind regards,
The IVG Team
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