iWofly Opiniões 164

退款的整个过程服务是不错的，不断有邮件确认进度。但遗憾的是在整个机票调整过程中，服务非常不专业！我的四段联程票因第一段航班取消，造成后续机票都无法使用。邮件通知我这个情况后，让我自己想办法解决。在没有电话客服的情况下，整个处理流程我是通过多封邮件反复尝试才知道如果第一段航班的航空公司如果无法提供其它航班，整个联程票都得取消。作为专业的票务中介机构，应该给消费者明确的处理选项，而不是让消费者自己去摸索。本来是想给一颗星的，考虑到后续退款流程还算服务不错。勉强给个三星。但说实话，后续只会在航空公司官网上购票了。这一次经历实在是太让人失望了！

When i first booked I thought it was a scam because i received an email that seemed a scam and I had never heard of the company. I checked the reviews and thought..... So I was skeptical so I emailed them, and replied very fast, to ask them how to check in, they informed me that they will send my boarding pass the day before the flight. I waited anxiously, as i didn't know what to expect and first thing in the morning I received it and had no problems.

- cancellation refund (minus cancellation fee) was said to take 1-3 month
- when requesting cancellation, no documentation or policy can be found from iWofly. When requested, it becomes a moving target
- we were given a 2-hour window at 3 AM PST to confirm cancellation of reservation
- agency unable to provide confirmation # for the airline in the reservation, stating that its their business secret per business model

We have not had the luxury to travel on a confirmed booking from the service, but from the way they have handled our request to cancel, its safe to assume you will get the turn around when you run into issues.

Book at your own risk.

Action taken by company for refunding customer money due to cancelation flight was an immediate action

WF220219397RB

Above was my booking number for reference. Ticket has been cancelled 11days before the flight schedule. Apparently, the flight was still scheduled to depart for destination on that day. The paid sum can’t be refunded but only can be exchanged for points. I have waited for a month, however there is still no refund of the paid sum for the points. Appalling experience, absolutely no sense of responsibility and makes me wonder if this company is a complete scam.

A few days before my flight a get a vague message telling me my flight has been rescheduled but it sends a picture showing it has been cancelled.. Which one is it? rescheduled or cancelled. The word rescheduled means it has been changed to a new time, not cancelled. A message was sent earlier showing my flight has been rescheduled. When i looked at the time and matched it to my booking, it was okay, but their rescheduling heading actually means, "rescheduled to cancel." I have a week before my flight and I don't know what to do now. This should be illegal. Now flights are crazy expensive and I can't speak to anyone from this website called iWofly. Ultimately I lost a lot of money. Don't fly with these agents who give vaguely interpretated message that don't even coincide with their own bookings website. I'd appreciate it if you you don't use the title, "rescheduled" when you really mean cancelled. It was really vague. I showed others and they thought the same thing. They said to look up the booking and it still showed the flight was good when in fact it was canceled.

服务特别nice，下次继续合作

My friend booked a flight from China to Tanzania and she paid them later wa told that the flight got canceled she asked for a refund they don’t want to refund her and won’t even reply to her messages when she called the flight company they told her there’s no booking for her. they are SCAMMERS do not book your flight with them 😖😖😖😖

I almost got a heartattack, because I saw all these negative reviews AFTER I paid for my tickets. BUT since my tickets are actually issued in like 15 mins, I feel I have to write this review down cus I don't think it deserve so much hatred.
(but your website does look a little too simple and unprofessional, to be honest. Improve it.)

Terrible Service. Avoid at all cost.

Booking number in the confirmation email provided by them does not work.

Requested for a refund after airline changed flight schedule, Iwofly did not provide the refund even when evidence was provided that airline policy allowed it.

Tickets are sold without luggage. This is not clear to customers.

No refund.

No cancellation.

I had to buy my ticket twice to the UK.

I will never use this service again.

With reference to your reply: Updated May 16, 2022.

You only refund us taxes. Which is 1/5th the price you of the entire ticket. Why not be transparent about that? Your company is not customer centric. It is designed to ensure that you benefit and the customer losses from the lack of transparency and shady information.

Do not tell me to be objective when I have lost over 5k from your shady transparency. No airlines should work with you. Buying direct from the airlines is far more beneficial. At least they take care of their customers.

Can't buy the ticket home, the team helped me find the right ticket at the right price, really thankful for their help.

thanks for assisting my refund.

The user experience is very good, and the response to inquiries and changes is very fast, helping me with many questions about the epidemic.

don't use this service they still haven't issued me my refund for over 2 months now.

WF220330KYFKC
My name Adam and above is my booking Details.

My Card has been charged USD 901 and out of sudden I had an email saying the Booking was CANCELLED. Please tell me what happen and why the status is cancelled after my Card has been charged in Full. I have to call my Bank to even Blocked my Card which I was thinking Its the Scam. I have been writing to your Email but seems No One has reply. This iwofly cant be contacted and no phone DUE TO PANDEMIC, whats the nonsense No one can chat or calls due to Pandemic. Don't use this reason and cant be accepted. Using the reason Pandemic IF we have to meet each others and not after you able to take the money from my card.

Thank you

I want to make a change for my flight but i cannot because they not give me the booking ref#. I mail 5 time to them and they not response back...so how if i call to the air nz to make a change they ask for booking# but i dont have.

It was good and easy to use, except that it was difficult to get in touch with the team over the phone.

I needed to change my departure date. It was a fair price offered by the airlines. Response time was good to excellent. There was Technology glitch but they got if fixed for me. Overall They'd get an A grade from me.