James McIntyre & Sons Opiniões 

I responded to a Trustpilot enquiry about James McIntyre & Sons in early May 2026 about plants I had bought in November 2025. The Blackberry and Tayberry plants had sone well but only 10% of the Polka raspberries had survived.
Stephen McIntyre got in touch on 11 May to express disappointment and ask how he could help. I received replacement bareroot raspberries on 13 May and planted them on 14 May. I did not ask for, or expect replacements. The reason the first batch failed was highly likely to be at my end (me or the weather) rather than the quality of the plants. I have bought many plants from James McIntyre over the years and the quality has always been high.
I spent some time last week setting up a new home broadband contract with one of the UK's biggest companies. James McIntyre & Sons could teach this company and others a thing or two about customer service. Their customer service is excellent.

I received 10 well rooted canes, but only 2 (plus 1 dying) have shown feeble growth above ground. None have yet to show any growth from below ground. They have been regularly watered during the dry weather experienced since early March.

A few months ago I purchased a number of strawberry and raspberry bare root plants which when arrived looked amazing . All planted up and the strawberries already have been amazing with some wonderful sweet early fruits and some of the raspberry plants are looking incredible. But unfortunately for what ever reason some of the raspberry canes suddenly died back , the few new small leaves went brown and absolutely no more new growth . They had been treated the same as the rest which are still doing great . I sent an email
Explaining this and was only asking for advice to what had possibly gone wrong and was not asking or expecting to get replacements for the few that hadn’t grown . But after a very kind reply and a detailed explanation to what may have happened was told that there would be replacements for the ones that hadn’t grown and a few days later as promised they arrived . Can’t thank them enough for above and beyond service , advice and quality. So nice to find a great company that actually cares about its customers as much as it cares about its plants . Will 100% buy from them again in the future and highly recommend them to anyone looking for quality fruit plants and amazing customer service .
Thank you .

Very prompt efficient service, and the asparagus crowns were excellent. Also like the use of plastic free packaging. I was messed around by Dobies for over a month re. buying asparagus crowns, to no avail, so your service was a breath of fresh air!

Brilliant thank you they all look great and are now in pots👍

Lovely Asparagus Millennium Bare Root Crowns received, thank you.

This was my first purchase from this company; I had helpful answers when I first phoned before making my purchase, then very detailed and useful email before receiving my order; when my plants arrived, they were beautifully packaged and zero damage, which is exceptional. They looked very healthy and look forward to seeing how well they do in the weeks/months to come. I would not hesitate to buy again and to recommend this company.

Easy to order plants.

The packaging was the best we have ever received from mail order.

Would highly recommend

Received fantastic healthy, well packaged blueberry and raspberry plants today. Obvious attention to detail to ensure they were received in top condition. Delivered by DPD with great level of care too

The best fruit grower in Scotland. I really should just drive over and collect my order as they are 30 minutes from me but they are so easy to order from that I just order online. They have an incredible selection of fruit plants and the quality of the plants is exceptional.

Excellent communications by email from the point of order placement to delivery. Clear instructions provided at all steps. The order arrived in carefully considered packaging. Great value for money

Delivery arrived at the time stated. Bushes were well packed and in good condition. It was a gift so I am very pleased.

Quality plants and delivered in good time.

Excellent service. Asparagus turned up in good condition on time.

Fast delivery, excellent quality plants. Can’t wait to get them planted now!

Ordered a blueberry bush and rhubarb, beautiful looking plants. Excellent packaging too. Thank you very much.

The order was delivered promptly, a small error rectified fast, the soft fruit plants, well packaged, were in good condition, emails answered promptly and informatively, and the prices were excellent in comparison with some of the suppliers with much more internet presence. I recommend James McIntyre highly for soft fruit bushes.

I really appreciate the care for the plants, ensuring they were dispatched after the bank holiday so they arrived in great condition, very much alive and not stressed at all.
They kept me informed, as did the delivery service when to expect them.
Plants were packaged really thoughtfully. I very pleased with my purchase. Thank you.

Excellent service always listen to you and you get Excellent satisfaction