I love the sneakers! But the website could be better. It made me accidentally order a second pair. I thought it was just a better deal, but then two orders of the same shoes came out of my account! Ot... Ver mais
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Products don't look anything like what ends up arriving. The quality is very low. Ships direct from China and when you try to return it they make you jump through a ton of hoops such as taking photos... Ver mais
A empresa respondeu
Great website which I just found. I’m in love with all those shoes and boots. I ordered my first pair of boots last night and I had some questions and customer service was quickly and efficiently resp... Ver mais
A empresa respondeu
I liked what is saw online, ordering was a bit confusing to me so an order was placed 2 times, I tried contacting customer service only to realize it's Sunday so most likely closed. I really hope, yo... Ver mais
A empresa respondeu
3,9
Bom
35 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Shoes didn’t fit my feet quite right so…
Shoes didn’t fit my feet quite right so I sent an email and received a very fast response
Friendly and helpful service. Solved the issue in a very timely manner
5 de outubro de 2026
Opinião espontânea
Resposta da Jayandliz
Hi Teri! Really glad the team could get back to you quickly and that everything was handled in a friendly and helpful way. We hope to see you back soon!
Warm regards,
The Jay & Liz Team
Good pictures of clothes with…
Good pictures of clothes with measurements I would like it if you put what material was made of for each piece
7 de outubro de 2026
Opinião espontânea
Resposta da Jayandliz
Hi Marianne! Really glad the photos and measurements are hitting the mark. We appreciate you sharing your thoughts, and we hope to see you back soon!
Warm regards,
The Jay & Liz Team
I love the sneakers
I love the sneakers! But the website could be better. It made me accidentally order a second pair. I thought it was just a better deal, but then two orders of the same shoes came out of my account! Otherwise good shopping experience
7 de outubro de 2026
Opinião espontânea
Resposta da Jayandliz
Hi Cindy! So glad the sneakers are a hit! If a duplicate order was placed, please reach out to us at hi@jayandliz.com and our team will be happy to get that sorted for you right away.
Warm regards,
The Jay & Liz Team
SCAM site- Buyer Beware
Products don't look anything like what ends up arriving. The quality is very low. Ships direct from China and when you try to return it they make you jump through a ton of hoops such as taking photos first and emailing back and forth a bunch to waste time and throw you off. You're then responsible for the full shipping costs back to china plus a restocking fee. the site is a scam- BEWARE
7 de outubro de 2026
Opinião espontânea
Resposta da Jayandliz
Hi there, we're sorry to hear your experience fell short of what you were hoping for. Jay & Liz is a US-founded brand and our product details and customer policies are made available in full before every purchase. We'd genuinely welcome the opportunity to address your concerns personally — please reach out to us at hi@jayandliz.com.
Warm regards,
The Jay & Liz Team
The exchange process is very easy
You made the process for my sandal exchange very easy and you were very kind about it. Everything has gone so smoothly! Thank you!
6 de outubro de 2026
Opinião espontânea
Resposta da Jayandliz
Hi Gjo! So glad the sandal exchange went without a hitch and that the team could take care of it kindly — that's exactly how it should feel. We hope to see you back soon!
Warm regards,
The Jay & Liz Team
Amazing!
Really easy to use from sorting through products to payment. Prices weren’t bad either, and the 10% discount after signing up for emails is nice!
6 de outubro de 2026
Opinião espontânea
Resposta da Jayandliz
Hi Ains! Really glad the experience felt smooth from browsing all the way through to checkout — and that the pricing felt right too. We hope to see you back soon!
Warm regards,
The Jay & Liz Team
Does not deliver to my location in…
Does not deliver to my location in Alaska
6 de outubro de 2026
Opinião espontânea
Resposta da Jayandliz
Hi Robyn, we're sorry your experience didn't go as expected. Please feel free to reach out to us at hi@jayandliz.com and we'll do our best to help.
Warm regards,
The Jay & Liz Team
Easy to navigate site and great procing
4 de outubro de 2026
Opinião espontânea
Resposta da Jayandliz
Hi Ned! Easy to navigate and honestly priced — two things we work hard to get right. Really glad both came through, and we hope to see you back soon!
Warm regards,
The Jay & Liz Team
Happy New Customer
I am a new customer and happy with the selection and the ease of order. I have not received the products yet but quality and reviews are excellent.
3 de outubro de 2026
Opinião espontânea
Resposta da Jayandliz
Hi there! Really glad the selection and ordering experience felt right — welcome to Jay & Liz, and we hope to see you back soon!
Warm regards,
The Jay & Liz Team
I just love my coat so nice and has an…
I just love my coat so nice and has an expensive look Definitely ordering again
1 de outubro de 2026
Opinião espontânea
Resposta da Jayandliz
Hi Ree! A coat that looks like it cost more than it did — that's exactly the sweet spot we aim for. So glad you love it, and we can't wait to see what you add next!
Warm regards,
The Jay & Liz Team
Great shop!
2 de outubro de 2026
Opinião espontânea
Resposta da Jayandliz
Hi Susan! So glad you think so — we're happy to have you here. We hope to see you back soon!
Warm regards,
The Jay & Liz Team
I was tricked at the end with a deal…
I was tricked at the end with a deal and misunderstood the offer so I ordered the same dress twice, but other than that, the experience was great and I am sure I'll get my money back.
1 de outubro de 2026
Opinião espontânea
Resposta da Jayandliz
Hi Reese! Really glad the overall experience was a positive one. If you have any questions about your order, our team is happy to help — just reach out to us at hi@jayandliz.com and we'll get it sorted for you.
Warm regards,
The Jay & Liz Team
the responded quickly and kindly!
29 de setembro de 2026
Opinião espontânea
Resposta da Jayandliz
Hi Bobbi! Quick and kind — exactly the standard we hold our team to. Really glad it came through, and we hope to see you back soon!
Warm regards,
The Jay & Liz Team
I had questions about the fabric before…
I had questions about the fabric before my purchase and within a very short amount of time, I got a response, details I was looking for! Yay for the customer service. Let's hope it fits!!!
28 de setembro de 2026
Opinião espontânea
Resposta da Jayandliz
Hi Paula! Love that you did your research before ordering — and really glad the team could get you the answers you needed so quickly. We hope to see you back soon!
Warm regards,
The Jay & Liz Team
Site very easy to use beautiful clothes
Site very easy to use. Products are beautiful. I love the boots.
30 de setembro de 2026
Opinião espontânea
Resposta da Jayandliz
Hi Lois! Really glad the site felt easy to navigate and that the boots caught your eye. We hope they get plenty of wear — welcome to Jay & Liz!
Warm regards,
The Jay & Liz Team
Resposta da Jayandliz
Hi Michelle! So glad the shoes are a hit — enjoy every step! We hope to see you back soon!
Warm regards,
The Jay & Liz Team
Resposta da Jayandliz
Hi there! Good selection and good prices — that's exactly what we aim to deliver. We hope to see you back soon!
Warm regards,
The Jay & Liz Team
Easy to place an order for exactly the…
Easy to place an order for exactly the shoe I’ve been looking for! Will keep this website in my search for future orders!
29 de setembro de 2026
Opinião espontânea
Resposta da Jayandliz
Hi Debi! Finding exactly what you've been looking for and having it be easy to order — that's the experience we set out to create. Really glad you found us, and we look forward to being part of your search next time too!
Warm regards,
The Jay & Liz Team
I put the wrong size on a pair of…
I put the wrong size on a pair of shoes. I emailed quickly and it was corrected within the hour. That was greatly appreciated. Can't wait to get the shoes.
Thank you so much.
28 de setembro de 2026
Opinião espontânea
Resposta da Jayandliz
Hi Mary! So glad the team could get that fixed for you within the hour — that's exactly the kind of quick turnaround we want to deliver. Thank you for the kind words, and we hope to see you back soon!
Warm regards,
The Jay & Liz Team
The styles are great and there were…
The styles are great and there were plenty of options for anyone's individual preferences. The site was super easy to navigate and purchase from.
27 de setembro de 2026
Opinião espontânea
Resposta da Jayandliz
Hi Sarina! Really glad the range felt like a good fit for your style and that the site made it easy to find what you were looking for. That's exactly the experience we aim for. We hope to see you back soon!
Warm regards,
The Jay & Liz Team
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