Jbhifi Opiniões 

They don’t look after you if there is a warranty issue. Will look for any way out. Won’t be buying again from JBHiFi Ipswich.

Disappointing "Extra Care" process and poor resolution
I purchased a bread maker from JB Hi-Fi along with their "Extra Care" cover. Exactly as expected with a faulty product, it stopped working after a year.
I went through the proper channels and sent it to SquareTrade. A few days later, I received an email confirming I was eligible for a replacement of the exact same brand and product, and that JB Hi-Fi would contact me to arrange it.
When JB Hi-Fi called the next day, they told me they didn't have the same product in stock. Instead of sourcing one or offering an equivalent upgrade for the inconvenience, they gave me two choices: take a gift card or buy a different model—which requires me to pay an extra $75 out of my own pocket.
What is the point of paying extra for "Extra Care" and being promised a replacement if the retailer just forces you to spend more money anyway? Very disappointing customer service and resolution process. I shouldn’t be out of pocket to replace a faulty item covered by extended care.

paid for the Deliver, Unpack and Remove service, but JB Hi-Fi failed to provide the service I paid for.

I was instructed by text message to disconnect my old dishwasher before delivery, which I did. The driver then left the new dishwasher at my home, did not plug it in, did not remove my old dishwasher, and my order was still marked as Completed.

Even worse, I received an “All done” message asking me to rate the service, even though it had clearly not been completed.

Nobody contacted me to explain what had happened. Nobody attempted to fix the problem. I had to spend days chasing customer service before they finally admitted another booking was required.

The most unacceptable part was not the delay. It was that JB Hi-Fi closed my order as Completed despite failing to deliver the service I had paid for. If I had not followed up myself, I believe this order would simply have been left as “completed” with no further action.

This level of customer service is unacceptable, and I expected much better from JB Hi-Fi.

Extremely disappointed with JP Hi-Fi’s choice of delivery partner. Global Express has been a disaster endless delays, no accountability. JP Hi-Fi should take responsibility for their chosen couriers. Until they fix this, I won’t trust them with another order.

What a pleasure to buy off jbhifi been buying off jbhifi for 10 plus years iPads iPhone iPhone ear buds records dvds etc always arrived professionally packaged fast shipping same day in most cases never had a problem with any damaged items or faulty items I highly recommend them and is my number one go to store thank you jbhifi and stuff you are fantastic to deal with 👍

Aimee gave us The best service! With her great knowledge we are sure we have a computer, printer and other equipment that is just right for our needs. Thanks
Jb-Hi Fi in Burleigh West is great

Wish i could give it worst reviews, so bad company, so bad products and even worst service. Lost money like hell. I will throw their faulty laptop to them free of cost, because they dont have any shame whatsoever.

DO NOT BUY A TV FROM THIS COMPANY. ORDERED FRIDAY SUPPOSED TO BE DELIVERED SATURDAY, DELIVERY CANCELLED, DELIVERED SUNDAY, WOULD NOT UNPACK OR TAKE OLD TV AWAY. LARGE BOX WAS TO BE UNPACKED IN FOYER BUT THEY REFUSED TO UNPACK OR TAKE OLD TV. TOOK NEW TV BACK. 2 DAYS LATER STILL WAITING FOR A NEW TV THAT I PAID FOR THAT WAS TO BE UNPACKED ALONG WITH TAKING PACKAGING AND OLD TV AWAY.
CALLED STORE, 28 CALLS NO ANSWER! WALKED TO STORE HAD IT OUT WITH MANAGER, STILL WAITING FOR A RESOLUTION.
WHAT A DISASTER!
ALSO RERFUSED TO PROVIDE REGIONAL MANAGERS CONTACT DETAILS TO SORT OUT CONCERNS. STORE MANAGER CONTACTED 3 HOURS AGO AND STILL NOTHING FROM HIM. CALLED STORE MANAGER AGAIN, SAID STILL WORKING ON!
IT DOES NOT GET ANY BETTER WITH THIS OUTFIT.
ALSO USED ONLINE CHAT WITH JACOB G, LENGTHY DISCUSSION THAT CULMINATED IN BEING A WASTE OF TIME! ALL THIS FROM SUNDAY TO TUESDAY. TUESDAY A DELIVERY FINALY SCHEDULED FOR WEDNESDAY MORNING.
TV ARRIVES, IS UNPACKED AND IN TO THE LIFT.
INSTALLERS SET UP ON TV CABINET, POWERED ON AND SCREEN IS NOT WORKING. TV REPACKED IN BOX BY INSTALLERS AND RETURNED.
IN ALL OF THIS, THE TWO INSTALLERS HAVE BEEN THE BEST SERVICE, AS FOR JB, FORGET IT.
NOW WAITING AGAIN WITHOUT A TV FOR 5 DAYS SO FAR!

Do not rely on JB for any sort of honesty about delivery. They promise same day and next day delivery then don’t deliver. You then chat to a bot for 30 minutes and two hours later a ‘real person’. Pre orders are the same- they do not fulfil their commitment to the customer. Order from and independent and reliable record store not a multinational who doesn’t give a 💩 about you. By the way…way overpriced too.

Bought premium headphones ($550) from their Artarmon store. Hinges fractured after only 7 months due to a widely reported design defect.

Headphones have only been used in a home office situation, and never mishandled. JB claims that the damage is from "an extrernal force", so won't be covered.

In the warranty process, staff illegally claimed that the warranty decision was up to the manufacturer, then that earpieces falling off wouldn't count as a "major defect" because they might be repairable.

Used to be good. Now take orders on MacBooks and dont let you know there is a 6 week wait to get the computer because of a drop ship backorder arrangement. Customer service is terrible - just like every other big organisation now. I will just buy direct from Apple from now on

I strongly dislike jbhifi. I mean i find myself making online orders from them every few months, but the tally of bad experiences arent a one off. In the last 6 months: chose the cheapest postage, never arrived, was needed to be on the chat service for 3 hours in total to get a refund. Collectors items arrived damaged from the warehouse (sent in boxes that arrived unharmed externally), and today was sent an official sony product with the seal broken, so was either a return or damaged etc that they wouldnt have been able to sell at a store.

Just like the impression you get when going into stores these days, i wouldn't trust the entire company further than you can throw em as they say. Sellers on ebay take themselves more seriously than these guys.

Poor Customer service, False/miscommunication/misleading their customers,

Contacted to price match for one of the Apple products, but I was advised that the Digi Direct is not an authorised retailer for selling apple products, contacted Digi Direct had 50 mins of conversation and eventually they advised to contact Apple support directly.

So, called Apple support (+61 1300 321 456), they confirmed "Digi Direct is their official and authorised retailer", Went back to Jb hifi, because this is really not good spreading the wrong information, it felt like they were sort of trying to convince me to buy the item from their store for higher price! (as they mentioned there can be issues with the warranty if I buy from Digi Direct), instead of investigating this I got response that this information was provided by their product team and that is why digi-direct is considered as an unauthorised retailer for Apple products LOL.....!! which I don't really care, as I got information from the JB hifi representative which means this is what business has advised me!

And meanwhile the apple product got out of stock/Awaiting stock on Digi Direct! And still JB hifi didn't considered Digi Direct as authorised retailer, Now I was very annoyed! I requested the JB Hifi adviser to transfer me to the product team or someone who can call and confirm with Apple - as I have already confirmed this and I am certain that Digi Direct is an authorised retailer! But the person said I can add my feedback lol.... (Not even sure if someone from JB hifi will ever see my comment!) in the end the chat was not transferred!

Then I called Jb Hifi support (+61 135244), Same response and same explanation (not surprised) and she was not letting me speak, according to her I was being rude as I said that JB hifi Customer support is miscommunicating and misleading their customers! Interesting, she insisted me not to say that but I will still say that unless JB Hifi stop making these miscommunications as I don't really care whom I am speaking with (Call is recorded they can always check who was rude and who wasn't), but the JB Hifi representative should understand that they are representing themselves as they are representing a business. If, calling JB HIFI customer support is miscommunicating/misleading rude for JB Hifi as a business, then calling Digi Direct as an unauthorised Apple retailer (false claim — feel free to verify with Apple support) is rude too! Overall Worst conversation I had with any customer support!

Also not to forget! I was threatened by the adviser that she will hang-up my call which is ridiculous — there was no empthy, felt like she didn't even want to have a conversation! This explains if you have any issues with any product bought from JB hifi and if you contact JB hifi customer support: you never know, you might be treated like this!

I have been a loyal customer of Jb Hifi, they can check and verify my record, bought like 5 phones in last 2 years from them — but not anymore due to this incident! Small thing has become huge now! Because Jb hifi don't even agree that their information was incorrect or outdated! It was easy to apologise and politely say that the information was outdated but no they chose to fight and being rude!

And if you can't match price, you can politely say that according to your competitor's list you are unable to match the price for Apple products etc.! It was simple and easy — rather than causing such a scene by giving false information!

I spend my 2-3 hours on this mess and lost the opportunity to buy the item from Digi Direct as I thought it was not an authorised business to sell apple products — Thanks to Jb Hifi Support Team!

Didn't even hear "apologise" single time from the person on call! WORST CUSTOMER SUPPORT!! I would never recommend anyone to buy anything from Jb Hifi anymore unless there is an exclusive JB HIFI item.

Jb hifi is free to check my record, I have never been rude to them in the past! Very UNHAPPY/UNSATISFIED with the customer support!

Amazing customer service, friendly and always ready to offer help. The prices are the best you will find in all of Australia, and it is always worth it to shop here.

I’ve been shopping at JB Hi-Fi since I was a young musician, back when staff actually knew their products, listened to customers, and gave genuine service and a good deal. Sadly, the company is nothing like that anymore.
Theyre very nice when rushing to sell you whatever they can. They pretended to give me a “deal” while not even price matching the good guys across the carpark. The customer service has completely deteriorated.
I bought a TCL TV through JB Hi-Fi Essendon, and have had ongoing problems from the start. I was sold a soundbar setup that didn’t work properly, had installation issues, had to exchange soundbars twice, have had 3 lots of technicians install only to find it was the HDMI cable that was faulty. And after paying for a “cordless” wall install I ended up with visible cords showing anyway because of the defective cable and incorrect advice which they refuse to fix for me as it would involve paying another technician which they won't do to resolve the situation. I have had endless stress.
Every time there’s a problem, i was treated like i was an inconvenience instead of the customer. The manager even spoke over the top of me like I wasn't even speaking and cutting me off.
JB Hi-Fi used to care about long-term customers. Now it feels like once they’ve made the sale, they wash their hands of you and push you between departments and manufacturers hoping you’ll give up.
After years of loyalty, I can honestly say I’ll never shop there again.

I visited the Australia Fair store today and bought about $500 bucks worth of security cameras. The staff were fantastic; they were very helpful and a pleasure to be served by! All top shelf workers who were professional and friendly. Thanks a lot. I'll be back soon.

We purchased headphones. The colour on the box did not represent what was inside and the store had no samples when we made the purchase. I returned back to the store 30 minutes later in an attempt to return them but was told ‘no, due to health and safety’. Tried Bose customer service first which is practically non existent. Then went to JB online customer service, position 160 in the queue and it cut out at one. Eventually got through after starting again. Basically spent 3 hours online only to be given the same response.

Very disappointing experience purchasing through the JB Hi-Fi Marketplace.

I purchased a HOTO 4-in-1 Air Duster and Vacuum as a gift through JB Hi-Fi, however the item arrived appearing already opened and/or previously used. The protective wrapping had already been opened and there was visible brown dust/debris throughout the vacuum head and internal filter system before the device had even been used once.

I had to send multiple follow-up emails and complaints before finally receiving a response.

While JB Hi-Fi acknowledged the product “was not up to standard,” the overall experience has been frustrating and inconvenient, especially considering the product was purchased through the JB Hi-Fi platform and intended as a gift.

Very disappointed with the quality control, handling of the issue, and overall customer experience in this instance.

I seriously have no idea why anyone shops here. The prices are 2-20x more than what you would pay elsewhere, you are regularly solicited with scams and spam if you engage with the staff ... who honestly most of the time are more useless than asking a fellow customer in the store.

This experience is really that of what I find in every single JB HI FI across the country. I really am baffled at how they manage to operate in most cities.

Be careful, the payment website does not accept Ultimate gift cards. You need to exchange them for JB Hifi cards. But instead of telling you this, the STUPID website simply states "Give it another go or try another payment method". Why would I try another payment method when I have spent $400 on gift cards to use on the JB website. Horrible online chat support, no acknowledgement of their defective payment screen nor apology for wasting so much of our time. This is a clear case of misleading and deceptive conduct .