jcltransport.com Opiniões 18

Resposta da jcltransport.com

17/11/2025

Thank you very much for taking the time to share your feedback, and I’m truly sorry to hear that the experience caused you stress. We always aim to make every move as smooth as possible, so I genuinely appreciate you bringing these concerns to my attention.

I have reviewed the photos taken after unloading, and I can confirm that our team stacked the goods in the storage unit according to the available space. I also noticed that nearly half of the items did not have any protective wrapping. With the service you selected, packing is not included, and all packing and protection are the customer’s responsibility unless our packing service is added.

Regarding the additional helper on the delivery end, we provided you with the available options in advance. As you decided not to accompany the driver to the destination, we arranged an extra helper at your request to ensure your belongings were safely moved into storage.

I would also like to reassure you that I will investigate the matter of the water damage you mentioned, as this should not have happened under any circumstances.

Thank you again for sharing your concerns. If there is anything further you would like to discuss or any way we can support you, please feel free to let me know.

Kind regards,
JCL Removals

Resposta da jcltransport.com

20/11/2025

Thank you very much for taking the time to share your experience with us. I truly appreciate the level of detail you provided, and I am genuinely sorry to hear that your move in September did not unfold as smoothly as both you and we had hoped. Your satisfaction is extremely important to us, and it is disappointing to know that this situation caused you unnecessary stress.

I fully understand that when you refer to the “missing staff,” you mean the additional helper who had been arranged for your collection. Regrettably, on the morning of the service he informed us of an unexpected family emergency and was unable to attend work. As we explained at the time — and as outlined in the signed Summary of Service — extra helpers are always booked provisionally, as their attendance depends on external availability. Nevertheless, I appreciate how inconvenient the last-minute change must have been for you.

Please accept my most sincere apologies for the disruption this caused during such an important moment as an international relocation. I fully recognise how challenging it must have been to find alternative assistance at short notice, and I am truly sorry that the circumstances placed additional pressure on your plans.

I would also like to highlight that the €200 refund for the absent staff member was processed immediately, without any need for a formal complaint from your side. While we were unfortunately unable to offer further compensation due to the exceptional circumstances beyond our control, we certainly never intended to diminish the inconvenience you experienced or the disappointment you felt.

Your feedback is extremely valuable to us, and we take it very seriously. We are continuously reviewing and improving our contingency procedures so that unforeseen issues can be managed more seamlessly in the future. Our goal is always to provide a consistently reliable and fully supported service to all our clients.

Thank you once again for your understanding, your patience, and for acknowledging the professionalism of our communication throughout this process. Should you require any assistance in the future, it would be our pleasure to support you, and we will do everything possible to ensure that your experience is entirely smooth and well-coordinated.

Warmest regards, JCL TEAM

Resposta da jcltransport.com

4/11/2025

Thank you so much for your wonderful feedback! 🌟
We’re truly happy to hear that everything went smoothly from start to finish. Our team takes great pride in providing reliable, professional, and stress-free service — and it’s fantastic to know we delivered that experience for you.

A special thanks from Rubi as well — she’ll be delighted to hear your kind words! 😊
Wishing you all the best in your new home, and thank you for recommending JCL Removals! 🚚💙

Resposta da jcltransport.com

4/11/2025

We strongly deny this false accusation.

JCL Transport Group Ltd operates as a fully registered and insured company with a proven record of professionalism and reliability across Europe. We take all payments and contractual obligations seriously, and any legitimate concerns are always handled through proper communication channels and documentation.

Defamatory or misleading statements like this are not only untrue but can also lead to legal action. If you believe there is a genuine issue, please contact our accounts department directly at contact@jcltransport.com
so we can review and resolve it professionally.

Resposta da jcltransport.com

4/11/2025

⭐️⭐️⭐️⭐️⭐️ Thank you so much for sharing your experience! 🌟

We’re thrilled to hear your move to Spain went smoothly and that our team, especially Peter, could make the process easier for you. Handling customs and ensuring everything arrives safely is always our priority, and it’s wonderful to know we could take the stress out of your move.

Your recommendation means a lot to us! Wishing you all the best settling into your new home. 🏡🚚💙

Resposta da jcltransport.com

22/10/2025

Thank you very much, Michal, for taking the time to share your feedback.

We’re truly pleased to hear that your move from the UK to Poland went smoothly and that our driver was helpful and professional throughout the process. At JCL Removals, we take great pride in providing fast, reliable, and stress-free relocations for all our customers, so it’s wonderful to know we met your expectations.

Your trust and kind words mean a lot to our team. We’ll be delighted to assist you again whenever you need our services in the future.
Warm regards,
The JCL Removals Team

Resposta da jcltransport.com

21/10/2025

Dear Eliot,

Thank you so much for sharing your experience! We’re delighted to hear that both your moves between Belgium and the UK went smoothly and that our team could assist you every step of the way.

It’s wonderful to know that our communication, document support, and live updates made your experience easier. Your recommendation means a lot to us, and we’re glad you found our service good value for money.

We look forward to assisting you again in the future!

Kind regards,
JCL Removals

Resposta da jcltransport.com

Actualizada a 21/10/2025

Dear Mrs. Houghton,

We are truly sorry to hear about your disappointment, and we sincerely regret that you feel your experience did not meet expectations. At JCL Removals, we always strive to ensure every relocation is handled with professionalism and care, and we take all feedback very seriously.

Please note that this particular move was carried out under our budget service option, in which the customer is responsible for packing and protecting their own belongings, as well as providing a safe and accessible area for loading and unloading. This service type is designed to help customers reduce moving costs, but it also limits our responsibility for items that are not packed or secured by our trained crew. A Damage Waiver confirming these terms was signed before the transport commenced.

Regarding our insurance procedures, we offer full-value coverage for goods when customers declare the total value of their shipment and select our comprehensive service. However, for each item valued at €100 or more, we require clear photos or video evidence showing the condition of the goods before collection and after delivery. "For each item worth €100 or more, we require photos or videos in clear, visible condition before it is packed and after. If you do not provide this documentation, we may fail to process any possible insurance claims you may have" This policy is in place not to limit claims, but to verify the condition of transported items and ensure any potential claims can be processed correctly and fairly. Without such documentation, insurers may not accept a claim.

We understand how stressful international moves can be, and we genuinely regret any inconvenience caused. Please rest assured that we always do everything within our control to avoid any damage, and all our drivers and crew members are regularly trained to meet professional standards across the UK and EU.

Thank you for sharing your feedback, as it helps us continue improving our processes and maintaining full transparency with our customers.

Kind regards,
JCL Removals Team

Resposta da jcltransport.com

21/10/2025

Dear Ani Szalai,

Thank you for your feedback. We are very sorry for the inconvenience you experienced; however, some aspects of this situation were beyond our control. Your partner was contacted directly by Swiss Customs, and their requirements must be strictly followed.

Our colleague did explain that certain signatures must be in the correct location, which is why she described the process as “tricky.” This is not a reflection of incompetence but rather the strict procedures imposed by Swiss authorities.

We always strive to assist our clients as much as possible, and our team acted in accordance with the regulations and information provided by customs. We understand this was frustrating and appreciate your understanding that some delays cannot be prevented by our team.

Kind regards,
JCL Removals

Resposta da jcltransport.com

21/10/2025

Thank you so much for taking the time to share your experience. We are delighted to hear that Maria and our team were able to support you throughout such a challenging situation and that your removal from Spain to Sweden went smoothly.

Your kind words about our team and their professionalism mean a lot to us. At JCL Removals, we always strive to put customer satisfaction at the heart of everything we do, and it is wonderful to hear that this was reflected in your experience.

We truly appreciate your recommendation and would be more than happy to assist you again in the future.

Kind regards,
JCL Removals