I cancelled my membership two months ago, after having it for one month as I didn't use it as I found the space to be really overwhelmed and intense. That's fine, just not for me. But they've been tak... Ver mais
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Leia as opiniões dos outros
Just rejoined Parc Tawe JD after going to another gym for couple years. Signed up for the les mills body pump classes - and had the first one with Keira Kane this morn! And she was amazing and Ive bee... Ver mais
A empresa respondeu
Experience can be improved. Timely update for class schedule. Sometimes it’s being updated an hour ago which brings uncertainty. In case class is cancelled, must be updated on app. A red colou... Ver mais
A empresa respondeu
I’ve been going to JD Parc Tawe for a few years now and I have always felt comfortable in the space and extremely welcomed by the staff. Particularly Martyn and Adam, who always go out of their way t... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre JD Gyms - Swansea
Escrito pela empresa
Informações de contacto
3 Glamorgan, Parc Tawe North, SA1 2AA, Swansea, Wales, Reino Unido
- 1792341034
4,1
Bom
335 opiniões
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Cancelled membership - still taking money
I cancelled my membership two months ago, after having it for one month as I didn't use it as I found the space to be really overwhelmed and intense. That's fine, just not for me. But they've been taking the money out of my account since, even though I canceled in store on their iPads. Can't find any staff ever when there and can't get any help. The same thing happened when I took out a gym membership out at the same location when they were under a different name years ago.
1 de julho de 2026
Opinião espontânea
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Great environment very welcoming…
Great environment very welcoming friendly staff also very helpful very welcoming always willing to help when in need
27 de julho de 2026
Resposta da JD Gyms - Swansea
Hello – Thank you for taking the time to leave us a review.
We're delighted to hear that you've found the gym to be such a welcoming environment. It's fantastic to know that the team have been friendly, approachable, and always willing to help whenever needed.
Creating a positive atmosphere where members feel supported throughout their fitness journey is something we take great pride in, so it's wonderful to know this has been your experience.
The JD Gyms Team 💚
Be careful when cancelling you still get charged
My 17 yr old daughter cancelled her membership and was charged a further £14 for doing so, rip off merchants
31 de julho de 2026
Opinião espontânea
Resposta da JD Gyms - Swansea
Hi – Thanks for taking the time to leave this review, we’re sorry to hear about your experience.
As our memberships are non‑contract, members are free to cancel at any time. If a payment has been collected following a cancellation request, this can often be due to notice periods or payment dates in line with the membership terms and conditions.
We appreciate your feedback and would encourage your daughter to contact the team directly if you believe a charge has been applied incorrectly so this can be looked into further.
Thanks again for your feedback.
The JD Gyms Team 💚
I enjoy JD Gyms
I enjoy JD Gyms, I have been training here since it was Xercise for Less. There is a variety of equipment and plenty of space. However, I have noticed the class schedule has been reduced.
20 de julho de 2026
Resposta da JD Gyms - Swansea
Hello – Thank you for taking the time to leave a review.
It's great to hear that you've been with us since the Xercise4Less days and continue to enjoy the gym. We're pleased that you're making the most of the variety of equipment and spacious layout available.
We also appreciate your feedback regarding the class timetable. Thank you for your continued support over the years.
The JD Gyms Team 💚
I like the gym's facilities
I like the gym's facilities, especially that there is a female only section.
16 de junho de 2026
Resposta da JD Gyms - Swansea
Hello – Thanks for taking the time to leave this review.
We’re really pleased to hear you’re enjoying the facilities, especially the ladies‑only section. It’s great to know this is helping you feel more comfortable and making your experience a positive one.
Thanks for sharing.
The JD Gyms Team 💚
Just rejoined Parc Tawe JD after going…
Just rejoined Parc Tawe JD after going to another gym for couple years. Signed up for the les mills body pump classes - and had the first one with Keira Kane this morn! And she was amazing and Ive been to other bodypumps but she seemed to act like she really wanted to be there which makes a world of difference than just going through the motions!
30 de maio de 2026
Opinião espontânea
Resposta da JD Gyms - Swansea
Hi there – Thank you for taking the time to leave such a great review, we’re thrilled to see your feedback ⭐
It’s fantastic to hear you’ve rejoined and are enjoying the Les Mills BodyPump classes 🙌 We’re especially pleased to hear how much you enjoyed Keira’s session – we’ll be sure to pass your kind words on! It really does make a difference when the instructor brings that level of energy and enthusiasm to every class 💪
Thanks again for your kind words, and we hope to see you in many more classes soon!
The JD Gyms Team 💚
Lovely staff and great equipment
The staff are lovely there, anytime I required any sort of help from advice to how the machines work they provided answers.
21 de maio de 2026
Resposta da JD Gyms - Swansea
Hi - Thanks for taking the time to leave this review, we’re delighted to see your positive feedback!
It’s great to hear you’ve found the team so helpful and that they’ve been able to support you with advice and using the equipment – that’s exactly the kind of experience we aim to provide 🙌
Thanks again for your kind words, and keep up the great work 💪
The JD Gyms Team 💚
Love going to this gym
Love going to this gym! All the staff are so friendly and the equipment is always well kept! The classes taught my Keira and Grayshon are my favourite always leave those classes feeling so motivated!
27 de maio de 2026
Opinião espontânea
Resposta da JD Gyms - Swansea
Hi there – Thank you for taking the time to leave such a great review, we’re thrilled to see your feedback ⭐
It’s fantastic to hear how much you’re enjoying the gym and that you’ve found the team so friendly – we’ll be sure to pass your kind words on 🙌
We’re especially pleased to hear you’re loving the classes with Keira and Grayshon – it’s great to know they’re leaving you feeling motivated after every session 💪
Thanks again for your kind words, and keep up the great work!
The JD Gyms Team 💚
First small gym very busy at a time you…
First small gym very busy at a time you cant train, lokers shut at 10 oclock which is redicilious for a 24 hours gym, most equipment is for cardio not much for body building
1 de maio de 2026
Resposta da JD Gyms - Swansea
Hi – Thank you for taking the time to leave this review, we really appreciate your feedback.
We’re sorry to hear that your experience hasn’t fully met expectations. We understand how frustrating it can be when the gym feels busy and space or equipment is limited, especially at peak times. Our gyms are very popular, but this can fluctuate throughout the day.
Regarding the lockers, we do close some areas during certain times for safety reasons, however accessible facilities are available – if you ever need assistance, please speak to a member of the team who will be happy to help.
We also appreciate your comments about the balance of equipment. We’re always looking at ways to improve our facilities, so your feedback will be passed on to the relevant team.
Thanks again for your feedback.
The JD Gyms Team 💚
Generally an unpleasant gym
Generally an unpleasant gym to train at. The cleanliness is rough and the whole place is untidy. Plates are difficult to locate and staff/ users etiquette is indicative of poor culture nurturing. Lots of the equipment is frayed or damaged leading to awkwardness during movements. All of this doesnt come close to how bad the benches near the dumbell rack are though. Almost impossible to use flat as the seat is permanently arched up. Whose idea was that?
Anyway, I wouldn't train here if I could avoid it. Gained a star for 24 hour convenience, although I feel that it contributes to lots of these problems.
27 de abril de 2026
Resposta da JD Gyms - Swansea
Hi – Thank you for taking the time to leave this review, we really appreciate your feedback.
We’re sorry to hear that your experience hasn’t met expectations. Cleanliness, organisation and maintaining equipment to a high standard are all really important to us, so it’s disappointing to hear this hasn’t been your experience.
We understand how frustrating it can be when equipment is damaged, hard to find, or not set up in a way that supports your training comfortably. Your comments regarding the benches and general layout have been noted, and we’ll ensure this is passed on to the gym team.
We also take member experience and overall gym culture seriously, so we appreciate you highlighting your concerns around etiquette and organisation.
Thank you again for your honest feedback – it really helps us identify areas we need to improve.
The JD Gyms Team 💚
Excellent gym and staff!!
Excellent gym and staff!!
Love the gym experience there would highly recommend!
27 de março de 2026
Resposta da JD Gyms - Swansea
Hello - We are so glad you love our gym and appreciate our staff! Thank you for your 5-star review.
The JD Gyms Team 💚
Thieves
Thieves! JD have taken £41:99 from my account without my authority. Membership is £27:99 apparently. I’ve been trying to contact their customer services, response takes up to 10 days for each response. Their app / account is non user friendly for those with learning difficulties. Diabolical app and customer services
2 de março de 2026
Opinião espontânea
Resposta da JD Gyms - Swansea
Hi - Thanks for taking the time to leave this review. We’re really sorry to hear about your experience. We do send communication about any administration fees and we’re sorry if anything wasn’t received or was missed. We appreciate your feedback and we will ensure to review our processes to ensure clearer and faster support for all members.
The JD Gyms Team 💚
Could not gain access to the gym…
Could not gain access to the gym tonight at 19:30. I Pressed the green button for 20 minutes, but nobody came. Called Parc Tawe and again, no answer.
17 de março de 2026
Resposta da JD Gyms - Swansea
Hello – Thanks for taking the time to leave this review. We’re sorry to hear you were unable to gain access to the gym on this occasion. The gym team may not always be based at the doors, as they’re often carrying out other duties or helping other members, but they will attend as quickly as possible. We appreciate you sharing your feedback.
The JD Gyms Team 💚
Gym is good - yoga classes are excellent
The gym is good, lots of machines and the ladies gym is a nice safe space with reasonable room.
The classes are the highlight - particularly Gerwyn’s yoga classes. I have really improved my flexibility, stability and peace of mind through doing these. I look forward to them every week and I never have to drag myself to them. I’ve been going for 8 weeks straight now :-)
2 de março de 2026
Opinião espontânea
Resposta da JD Gyms - Swansea
Hello – Thank you for leaving a review. We're thrilled to hear you're enjoying your experience at the gym and it's wonderful to know that you find our classes engaging. Keep up the great work!
Thanks, The JD Gyms Team 💚
Yoga classes
Went to a yoga class under the yoga instructor Gerwyn steele. I thoroughly enjoyed the classes Ive attended so far, brilliant teacher and perfectly paced with guiding the class and students. Would attend again and highly recommend to others looking for a comfortable, well paced and welcoming yoga experience.
8 de fevereiro de 2026
Opinião espontânea
Resposta da JD Gyms - Swansea
Hello – Thank you for leaving a review. We're thrilled to hear you're enjoying your experience at the gym and it's wonderful to know that you find our classes engaging.
Thanks, The JD Gyms Team 💚
Chose Swansea Parc Tawe branch as had…
Chose Swansea Parc Tawe branch as had women's only gym. The equipment in it is useless, mainly cardio and 2 hip abductors? No weights machines. Would of been more useful been as loads of cardio machine 20/30 steps away outside the door ..yes there are weights machines there but VERY close together. Hence I was wanting privacy to do these kind of workouts in the women's only area.otherwise I'm happy. It's clean, tidy ..not too busy during time I choose to go.
18 de janeiro de 2026
Resposta da JD Gyms - Swansea
Hi there - Thank you for your feedback!
Best wishes, The JD Gyms Team 💚
Was shy about entering the gym
Was shy about entering the gym, Sarah made it so much easier for me to feel comfortable! Thank you so much, we need more people within the gym like you!
15 de janeiro de 2026
Opinião espontânea
Resposta da JD Gyms - Swansea
Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
One of the cleanest most well run Gyms…
One of the cleanest most well run Gyms I've ever been in. The staff were all friendly and helpful even in the face of some customers who were obviously there just to moan. Nothing was too much trouble and the atmosphere was motivational.
16 de janeiro de 2026
Opinião espontânea
Resposta da JD Gyms - Swansea
Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
The manager was very helpful
16 de janeiro de 2026
Opinião espontânea
Resposta da JD Gyms - Swansea
Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
Resposta da JD Gyms - Swansea
Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
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