Jelly Drops Opiniões 274

TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Jelly drops are an amazing product, the company is excellent and ordering is made easy. . The jelly drops are fantastic product and certainly help my little sister who has Alzheimer’s with rehydration... Ver mais

Classificada 5 em 5 estrelas

Been using Jelly Drops for about 5 months and am delighted with them. First order was easy to set up and since then they arrive regularly at the right time. Well packed so no damaged packs. Good pr... Ver mais

Classificada 1 em 5 estrelas

Omg. What a hideous shopping experience. TWICE I put in the delivery address and confirmed before I processed it. Different billing address but then the confirmation has delivery to the billing addres... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fabulous product and my mum who lives with dementia and often forgets to drink loves them! She calls them her sweets! Highly recommend for those who struggle to get the hydration levels right.

Informações sobre a empresa

  1. Confeitaria

Escrito pela empresa

Jelly Drops are designed to boost your water intake. These sweets are made from 95% water, are sugar free and created with 6 delicious natural flavours. Even though they’re 95% water, Jelly Drops don’t ‘burst’ as you may expect. We’ve specifically made them with a solid texture, but are still super easy to chew. Jelly Drops - A fun and healthy snack, helping boost hydration one drop at a time.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

274 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 63% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

The product was excellent and perfect…

The product was excellent and perfect for my sister’s continued hydration. The customer service equaled the product in its effectiveness. The personalized attention to our particular situation was beyond humane and so greatly appreciated. I definitely recommend the product and company!

23 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Yes! They work!

Easy, quick, complete answers to questions. Eager to be sure their drops will be right for my mother. And they were. When a person, and I think this is true for many with a dementia, has trouble remembering or even feeling that they need some hydration having these colorful balls of water handy can make a big difference. They did for my mother and her caregivers. The Jelly Drops are tasty, easy to handle, so having them just hanging out in candy dishes and on the top shelf of the 'frig in a pretty bowl and such got her to "drink" a good cup of water or more each day. Even 8-12ounces makes a difference for someone prone to dehydration. Give them a try - I expect you will be satisfied and sign up, as I did, for regular deliveries.

1 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Jelly Drops are a Godsend!

Jelly Drops is an amazing product that has improved my Dad's hydration level immensely. My Dad is 84 and in the early stages of dementia, he just doesn't like drinking very much liquid of any kind. It's difficult to increase his liquid intake without nagging him to drink multiple times a day. Jelly drops is a complete game changer! They have a consistency very similar to little cubes of jello. Dad has been gobbling them up ever since we received them. This has been a huge relief as he has a small kidney stone and I was worried he wouldn't drink enough to pass the stone before it increased to a problematic size. I've tried them myself and they are flavourful and don't taste artificial or "chemically". They are also sugar free so I don't have to worry about Dad having too many. I love that I was able to set up a subscription so I don't have to constantly remember to order more. This product has been a godsend. I imagine jelly drops will become increasingly important to Dad's hydration levels as his condition progresses.

6 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Jelly Drops are superb.

Responsive, understanding and super customer service. Great product which served a necessary function and tastes good too.
But the customer service is second to none. I’d highly recommend Jelly Drops.

2 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant idea

Brilliant idea. Gave as a pudding and easily eaten. Prompt delivery. Easy ordering with options to increase/decrease frequency of deliveries. Peace of mind knowing Dad had fluid when I wasn't there. Many thanks 😊

13 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent & Healthy hydration

Excellent product, tasty and healthy. Not only has it helped me hydrate better, but it's also helped me feel better quicker when I get migraines and/or headaches. Highly recommend!

12 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent for dementia

These are amazing. Lovely flavours, I always have one when I’m giving them to my husband. They are very easy for him to eat.
Require little chewing

1 de março de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Excellent service

I feel compelled to defend the service provided by the Jelly Drops team. I ordered a trial pack, which came with a x42 pack. I had to take out a subscription in order to do this. Because my mother (and I) disliked the taste and texture of Jelly Drops, which smell like sweets, I contacted the people at Jelly Drops about returning the large box - unopened, of course. They could not have been friendlier or more helpful. My subscription was cancelled immediately. I would give five stars for service and one for taste, hence this three-star review. The concept of Jelly Drops is wonderful and I'm delighted that so many people enjoy them.

1 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Jelly drops are jolly helpful!

Jelly drops are so great at helping the elderly maintain fluid levels and preventing health problems. It's so good to have them by the bedside. They are treats to be taken regularly, and much appreciated.

16 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Yummy jelly drops

Our mum has alzheimers with dementia, she is cared for in a Dementia care home. Last year she was admitted 6 times to hospital with similar symptoms mainly caused by dehydration. The frustration was trying to get her to drink plenty of fluids. Then we heard about jelly drops from one of the carers and have been using ever since in conjunct with encouraging fluid intake. Mum enjoys the jellies and their many flavours, and has not required hospitalisation since (touchwood).Its also great that vitamins are now added We've even got our 90 year old dad taking them now.
Delivery is always within a few days of ordering.

13 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Friendly service with informative email…

Friendly service with informative email back up. The delivery went to plan and the Jelly Drops arrived well packaged. My wife immediately took to them. Hydration is a challenge for carer’ to administer. Suggested to Lewis that there may be other medications that might be delivered similarly. Well done.

9 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

What you get in the mail is nothing…

FALSE ADVERTISING. What you get in the mail is nothing like what is pictured. You get a cup full of soggy, sliced up Jell-O like pieces, that need a fork to use. Not a dry solid drop like they show. False advertising. Nothing an elderly person could pick up with their own hands like it is shown in the pictures. I think this company knows that if they used the genuine pictures of what the product really looks like they would hardly get any sales. They also know that there’s little recourse for United States sales since they are in a different country. By the way, are these FDA approved, considering they are being used and advertised for elderly who have dementia? They even emailed me and explained that the pictures were old, yet they continue to use them. [Updated after Jelly Drops response: Jelly Drops is trying to make it appear as though they shared photos from customers, however this is not the case as the false photos are their own that are prominently up front as their marketing (so they are lying and covering up by obscuring the facts). Jelly Drops knows this very well as this has been disputed by a number of customers. They are willfully false advertising. If you have had a bad interaction with this company or concern about their product: request a dispute through your bank, contact the attorney general in your state, contact the BBB, post reviews, and contact the UK Alzheimer’s Association who are selling this product and gave a grant.]

30 de junho de 2024
Opinião espontânea
logótipo da Jelly Drops

Resposta da Jelly Drops

Hi Tara,

We're sorry to hear you didn't enjoy your Jelly Drops. We have many people who love making them an easy, tasty way to boost their hydration throughout the day. However as with any food, different people have a range of preferences and tastes. That's why we encourage anyone who hasn't had them before, to start with our free trial pack. This allows you to have a small sample before committing to a larger pack.

Since Lewis originally invented them, Jelly Drops have gone through various developments and improvements and our current Jelly Drops now feature an easier to pick up shape, that is easier chew and swallow, and benefit from 60% less plastic packaging and individually sealed portion sizes for optimal freshness.

We still love to share the lovely photos and videos that our customers send to us on our website and social media channels. Often these are from people that bought different pack types than the one you selected on the checkout. Do rest assured though, the pack that you select while checking out, is always the one that is sent to you.

Unfortunately, due to maintaining food safety standards, we are unable to accept returns for resale at this time, so encourage anyone who wants to try them for the first time, to take advantage of our small sample pack.

Kindest regards,

The Jelly Drops Team

Classificada 1 em 5 estrelas

BUYER BEWARE. READ THE RETURNS POLICY CAREFULLY

How I wish I had checked this company out on Trustpilot before making a purchase. Me experience was exactly the same as two recent reviews. Misled by the website leading me down the 'free trial' route, not realising that you only got that if you started a subscription, but seeing that you only got free carriage on the trial if delivered with first order. Didn't want to start a subscription without trying out, so thought I ordered a trail pack to be delivered with a initial order. Subsequently discovered not to be the case.
They were intended for my 99 year old mother-in-law who took one taste and spat it out. Nauseating texture, unpleasant taste, tried one ourselves and totally agreed. Started to do a return of the unused trays, and realised I had been totally misled by the website pushing free trial with you first order. Staff totally unhelpful, claiming website is very clear - not true for me and the other people who have been misled. You have to get stuck in to the returns policy before you get to the caveats.
Totally unsatisfactory product and customer relations!

10 de junho de 2024
Opinião espontânea
logótipo da Jelly Drops

Resposta da Jelly Drops

Hi Pat,

We're sorry to hear you were disappointed with your experience buying Jelly Drops. We always encourage people to get the trial pack, if they are unsure about the suitability of Jelly Drops for their loved-one. This provides 2x servings for you to try, before your first subscription pack of 42x servings is sent 10 days later. If you don't like them, then that is always fine and you can cancel any time before then for free without any restrictions or fees - and we even send a reminder email 3 days before this is due to be sent, so you don't forget.

When you placed your order, rather than choosing a trial, you chose to have the 42x pack delivered as a one-time purchase without the subscription. When these packs have been opened and partially consumed, unfortunately to ensure food safety standards are upheld, we are unable to accept returns to be resold. We hope you can understand that the safety and quality of our product is our highest priority.

Kindest regards.

Classificada 5 em 5 estrelas

Absolutely fantastic

Absolutely fantastic, they helped my Nan with her hydration right up until the end of her life. I’d even say they extended her long and wonderful life a little bit more. I am forever grateful and will keep it in mind when another relative or even myself (that will be a long way off mind) needs them.

Thank you Jelly Drops.

22 de junho de 2024
Opinião espontânea

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