Customer support if one of the most important parts of any business. I had such a good customer support experience at Jenny Bird The items I bought - anklets, were fantastic design and quality... Ver mais
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Leia as opiniões dos outros
I started my JB collection with a bangle then ankle bracelet, have not taken my ankle bracelet off in a year, still no tarnishing, no breakage, looks brand new. I now have the zodiac pendant and gold... Ver mais
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I’m obsessed with my Jenny Bird jewelry! I love the look of my Celeste bracelet—it feels so elevated with any outfit. The quality looks amazing and feels unbeatable. The teeni detachable link earrings... Ver mais
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So disappointed and dissatisfied with a Jenny Bird necklace I bought from my local Harvey’s Nicols store. Beautiful necklace which was a gift. Worn only TWICE and has now tarnished, losing gold co... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Statement-Making Jewelry — The best earrings, bracelets and anklets for any occasion. Well-designed objects of beauty for everyday. Shop the jewelry everyone's talking about.
Informações de contacto
507 King St East, Unit 423, M5A 1M3, Toronto, Canadá
- 647-346-2473
- hi@jenny-bird.com
- jenny-bird.ca
4,3
Excelente
59 opiniões
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Great Customer service love the girls…
Great Customer service love the girls in how they handle any questions I have they go beyond to make sure that I have a great experience and service THANK YOU!, I am a bit confused about the negative reviews; however, in my experience having their jewelry on hand they are amazing! I have had mine for many years now and they still look new I take good care of them You Rock Jenny Bird
30 de abril de 2024
Opinião espontânea
Resposta da JENNY BIRD
Hi Letty,
Thank you so much for taking the time to share your experience with us here at JENNY BIRD! It is so great to hear that you've loved the service from our Client Care team, as well as your JB pieces!
xx, Team JB
Beautiful jewelry but save your $ tbey will fade within 2 yrs
It’s really unfortunate that Jenny Bird has some pretty gorgeous pieces , however the gold plating it’s dipped in is not quality platting at all . I don’t mind paying for a piece of jewelry that’s not real gold however if I’m paying upwards of $80-$300 for a piece that is plated I expect the plating to last period .! I have a piece I bought off Amazon for $15 I shower daily with and no sign of fading or tarnishing . Jenny bird if they want to continue to be a successful brand name they really need to look into a better plating process for their jewelry in my opinion. Because now I will no longer purchase because of my anklet fading .
26 de abril de 2024
Opinião espontânea
Resposta da JENNY BIRD
Hi Sue,
Thank you so much for taking the time to share your experience with us at JB! We will absolutely share your feedback with our product team as we're always working to align our product offering with the needs of our customers. We are also proud to offer a warranty on all of our pieces, so customers can feel reassured that if anything were to happen to their JB, our team is here and ready to help with a number of solutions, and are always willing to replace or refund when it comes to tarnishing issues. We never want customers to feel like they’re stuck with something they can’t wear, or don’t love, so we always ask that you reach out to us with any issues so we can make it right. You can feel free to reach out to our Client Care team at hi@jenny-bird.com and they will be happy to work with you on a solution.
xx, Team JB
Excellent customer service by…Stephanie
Excellent customer service by Stephanie. Great products for great prices!!!
11 de abril de 2024
Opinião espontânea
Resposta da JENNY BIRD
Hi Navjot,
It's so great to hear that Stephanie was able to help you! We always love to hear when our customers are loving our pieces that we take so much time and care in designing! Thank you so much for sharing your experience with us!
xx, Team JB
Pin on earrings broke.
I have a collection of Jenny Bird earrings that are great for travel, as they are not too expensive & are great accessories. The pin on one of the earrings broke after a couple of wearings. This should not happen to earring that cost $100!
1 de novembro de 2023
Opinião espontânea
Resposta da JENNY BIRD
Hi Shirley,
Thank you so much for sharing your experience with us at JENNY BIRD! I am so sorry to hear that the post on one of your earrings broke, that sucks. We are proud to offer a warranty on all of our pieces, so customers can feel reassured that if anything were to happen to their JB, our team is here and ready to help with a number of solutions. We never want customers to feel like they’re stuck with something they can’t wear, or don’t love, so we always ask that you reach out to us with any issues so we can make it right. Please feel free to reach out to our Client Care team at hi@jenny-bird.com and they'll be more than happy to help you out.
xx, Team JB
Do not order online from this company
Do not order online from this company. Worse customer service I’ve experienced in a very long time. After ordering over $400 with of jewelry, with an invoice noting free shipping. They invoiced me afterwards for a $10 shipping charge!! They claim it’s because of post box (although there is also a street address for delivery, but they will mot ship to that address). They lost a loyal customer. Will never buy from this brand again. Customer Service did nothing to assist, impersonal and inefficient. If these weren’t for specifically requested gifts I would’ve canceled order. Will never buy again from this brand…on-line or in store.
6 de dezembro de 2023
Opinião espontânea
Resposta da JENNY BIRD
Hi Cathy,
We're so sorry to hear that you weren't satisfied by our Client Care service! We always aim to provide 5 star, personalized service and I'm sorry to hear that we missed the mark here with you. We take our customer's feedback very seriously and we have shared this with our team as we're always working to align our service with the needs of our customers. Thank you for taking the time to share your experience with us, we so appreciate it!
xx, Team JB
Poor quality
I completely agree with the other posters that I have purchased many pieces of JB jewelry and all have tarnished to the point they are not wearable. I did not get them wet or expose to perfume and these are mostly earrings which do not sit directly on my skin so I also think it is the plating process and lack of quality materials. I have much cheaper jewelry that had held up way better. I no longer purchase this brand and I tho knits a shame that this company clearly creates content that specifically states “doesn’t tarnish!” When it very much does at fairly high price points. Try improving your poor quality rather than creating marketing to dispute it.
24 de novembro de 2023
Opinião espontânea
Resposta da JENNY BIRD
Hi Mary,
Thank you so much for taking the time to share your experience with us here at JENNY BIRD! We're so sorry to hear that you've experienced tarnishing on your pieces! We always take feedback from customers very seriously, so please know that we will be sharing this with our team.
We are proud to offer a warranty on all of our pieces, so customers can feel reassured that if anything were to happen to their JB, our team is here and ready to help with a number of solutions. We never want customers to feel like they’re stuck with something they can’t wear, or don’t love, so we always ask that you reach out to us with any issues so we can make it right. Please feel free to email our client care team at hi@jenny-bird.com and they'll be happy to work with you. We hope you'll give us the opportunity to make it right with you!
xx, Team JB
ancle bracelet and neckless tarnished in a week
ancle bracelet and neckless tarnished after a week of wearing. Great design though but at the price not worth it at all.
9 de outubro de 2023
Opinião espontânea
Resposta da JENNY BIRD
Hi Lucy,
We're so sorry to hear that you've experienced some tarnishing on your anklet and neckless! Thank you so much for taking the time to share your experience with us we will absolutely share this with our product team as we're always working to align our product offering with the needs of our customers.
We are also proud to offer a warranty on all of our pieces, so customers can feel reassured that if anything were to happen to their JB, our team is here and ready to help with a number of solutions. We never want customers to feel like they’re stuck with something they can’t wear, or don’t love, so we always ask that you reach out to us with any issues so we can make it right. Please feel free to reach out to our Client Care team at hi@jenny-bird.com and they will be more than happy to work with you.
xx,
Team JB
The earrings I bought tarnished badly…
The earrings I bought tarnished badly within three months. Very, horrible quality.
20 de agosto de 2023
Opinião espontânea
Resposta da JENNY BIRD
Hi Susan,
Thank you so much for taking the time to share your experience with us at JENNY BIRD! We are so sorry to hear that your earrings tarnished, that sucks! Please know that we take this very seriously and have shared your feedback with our product team as we're always working to align our products with the needs of our customers.
We are proud to offer a warranty on all of our pieces, so customers can feel reassured that if anything were to happen to their JB, our team is here and ready to help with a number of solutions. We never want customers to feel like they’re stuck with something they can’t wear, or don’t love, so we always ask that you reach out to us with any issues so we can make it right. Please feel free to reach out to our Client Care team at hi@jenny-bird.com and they will be more than happy to work with you.
xx, Team JB
Jenny Bird Jewelry Doesn’t Hold Up to Normal Wear
I have been a fan of Jenny Bird for years, but have just about given up on the brand as their plating process is inferior. My Stevie necklace is unwearable as it looks like junk jewelry, and a favourite bracelet has almost no gold left on it. I have cheap jewelry that has held up better. It’s a shame because I love their aesthetic. They really need to fix this!
20 de julho de 2023
Opinião espontânea
Resposta da JENNY BIRD
Hi Lori,
Thank you so much for sharing your experience Lori! We take this kind of feedback very seriously as we're always evaluating our processes and how we can align our products with the needs of our customers. We are so sorry to hear that you've experienced tarnishing on your Stevie Necklace and your favourite bracelet!
We are proud to offer a warranty on all of our pieces, so customers can feel reassured that if anything were to happen to their JB, our team is here and ready to help with a number of solutions. We never want customers to feel like they’re stuck with something they can’t wear, or don’t love, so we always ask that you reach out to us with any issues so we can make it right. Please feel free to reach out to our Client Care team at hi@jenny-bird.com and they will be more than happy to work with you.
xx, Team JB
I have been a big fan of JB jewellery…
I have been a big fan of JB jewellery over the years and have lots of her pieces. However I have noticed that the products are now tarnishing much more quickly and can only assume this is due to changes in the plating process. As a result some recent purchases end up looking like I bought them at an Aldo accessories store for 20$ rather than from JB for 150$. I brought several of her necklaces on a recent trip to Europe but had to stop wearing them when I realized how tatty and cheap they looked. It’s a pity because I love her aesthetic but I refuse to spend that kind of $$ on pieces of such low quality
***** want to provide an update: I submitted the same review on their website 3 days ago which they confirmed receiving….and guess what? they still have not posted it. Low quality products AND shady😒😒😒
28 de junho de 2023
Opinião espontânea
Resposta da JENNY BIRD
Hi Tracey,
Thank you so much for taking the time to share your experience with us here at JB! We're so sorry to hear that you've experienced tarnishing on your JENNY BIRD jewelry! We have shared your feedback with our product team as we're always working to make adjustments to better serve the needs of our customers.
We are proud to offer a warranty on all of our pieces, so customers can feel reassured that if anything were to happen to their JB, our team is here and ready to help with a number of solutions. We never want customers to feel like they’re stuck with something they can’t wear, or don’t love, so we always ask that you reach out to us with any issues so we can make it right. Please feel free to reach out to our Client Care team at hi@jenny-bird.com and they will be more than happy to work with you.
xx, Team JB
Disappointed
After three months of wear (did not get them wet) the coating started to come off, they started to tarnish and the clasp of one of the earrings stopped working.
2 de abril de 2023
Opinião espontânea
Resposta da JENNY BIRD
Hi Katie,
Thank you so much for sharing your experience with us at JENNY BIRD! We're so sorry to hear that you experienced tarnishing and a clasp issue with your earrings! We see that our Client Care team was able to issue you a complimentary replacement pair, so I hope you have been loving the new pair!
That said, if you experience any further issues please feel free to reach out to our client care team at hi@jenny-bird.com, our team is standing by and always ready to help! We never want customers to feel like they’re stuck with something they can’t wear, or don’t love, so we always ask that you reach out to us with any issues so we can make it right.
xx, Team JB
Don’t listen to haters—JB jewelry is awesome!
I’m reading all these negative reviews and am SHOCKED. To anyone who is reading this, I’ve been shopping with JB for almost 7 years now, and I have NEVER been displeased with anything I’ve bought. I’m obsessed with their jewelry. A lot of the pieces I have are soooo cutting edge, and I always get tons of compliments when I’m wearing their stuff. I probably own 30 different pieces. Yes, it’s been quite an investment, but I have no regrets. Don’t listen to these haters. JB stuff is amazing!!
20 de fevereiro de 2023
Opinião espontânea
Resposta da JENNY BIRD
Hi Shane,
Wow, thank you so much for taking the time to share your love and admiration for the brand! It truly means the world to all of us here at JENNY BIRD! Our team works hard to thoughtfully design all of our pieces, so it's so great to hear how much you love them. Thank you for your continued support and loyalty! We look forward to shopping with you soon.
xx, Team JB
Paid 118$ For a ring that looked awful…
Paid 118$ For a ring that looked awful after a week only…. Pure crap, keep your money in your pockets.
16 de julho de 2022
Opinião espontânea
Resposta da JENNY BIRD
Hi Billie,
We're so sorry to hear that you've experienced tarnishing on your ring! We take this feedback very seriously, so thank you so much for taking a moment to share your experience with us here at JENNY BIRD.
We are proud to offer a warranty on all of our pieces, so customers can feel reassured that if anything were to happen to their JB, our team is here and ready to help with a number of solutions. We never want customers to feel like they’re stuck with something they can’t wear, or don’t love, so we always ask that you reach out to us with any issues so we can make it right. Please feel free to reach out to our Client Care team at hi@jenny-bird.com and they will be more than happy to work with you.
xx, Team JB
Junk Jewelry!!!
I bought 3 pieces of JB jewelry and all 3 tarnished quickly after only 4 wears.
I did not expose them to water, perfume, etc, followed all the care guidelines. Tried to contact the office directly but apparently it's closed until further notice. Hmm. Used the 'live chat' and sent pics but was only offered store credit, not a refund. When I asked for a refund the 'chat person, Thalia' disappeared and didn't respond.
The jewelry is junk. I wasted almost $400 on 'luxury' and received Walmart grade pieces. Avoid this 'celebrity' scam.
16 de junho de 2022
Opinião espontânea
Resposta da JENNY BIRD
Hi Michelle,
Thank you so much for taking the time to share your experience with us here at JENNY BIRD! It's awful to hear that you've experienced tarnishing on your three pieces of JB. We have shared your feedback with our Product team as we're always working to make our pieces better in order to better support our customers' needs.
Additionally, we're sorry to hear that the solution that was offered to you was not satisfactory and that we missed the mark here for you. We never want customers to feel like they’re stuck with something they can’t wear, or don’t love, so we always ask that you reach out to us with any issues so we can make it right. Please feel free to reach out to our Client Care team at hi@jenny-bird.com and they will be more than happy to work with you.
xx, Team JB
Literally the worst
Literally the worst. Their jewelry is total junk - plated brass?? You shouldn't be paying more than $5 for that crap, it's the same quality you'd get at Target. Customer service is utterly unhelpful, too, when the product you buy doesn't resemble the piece you paid for at all. Save your time and money and buy from somewhere with actual fair pricing for the quality.
21 de abril de 2022
Opinião espontânea
Resposta da JENNY BIRD
Hi there,
We are so sorry to hear we missed the mark here and that you've been dissatisfied with our products and service! We have shared your feedback with our team, as we're always evaluating our products and service to better support our customers. That said, we would love the opportunity to make this right with you, as we never want customers to feel like they’re stuck with something they can’t wear, or don’t love, so we always ask that you reach out to us with any issues so we can make it right. Please feel free to reach out to our Client Care team at hi@jenny-bird.com and they will be more than happy to work with you.
xx, Team JB
I have been a customer of Jenny Bird…
I have been a customer of Jenny Bird for the past two years. I have to admit I have developed an obsession with these high shine and high-quality products. Not only is the design unique but it is well crafted. Their customer service is second to none.
17 de outubro de 2021
Opinião espontânea
Resposta da JENNY BIRD
Hi Fran!
Thank you so much for taking the time to share your love for the JB brand! We so appreciate your loyalty and obsession, it means the world to all of us at JENNY BIRD! We look forward to shopping with you again soon!
xx, Team JB
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