Jessky Opiniões 

Resposta da Jessky

9/12/2024

Dear PassiveMorals,

First and foremost, please accept our sincere apologies for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we deeply regret any disappointment caused.

After thoroughly searching our customer system using your name and the provided details, we could not locate the relevant order. Additionally, despite reaching out via Trustpilot, we regretfully did not receive any response or further information.

We want to assure you that we have a clear Refunds and Returns Policy in place, designed to protect our customers from any losses due to product quality or logistics issues.

To help us assist you further, could you please share the order details? If you have indeed purchased goods from us, we are confident in providing a solution that meets your expectations.

We eagerly await your response and the opportunity to resolve this matter to your satisfaction.

Best regards,
The Jessky Team

Resposta da Jessky

19/08/2024

Hello Melissa Madden,

After checking our email records, we see that we responded to your email within a few hours. It seems, however, that you did not receive our message for some reason, which is quite rare.

We’ve now resent our response from two different email addresses, including the logistics tracking number and a screenshot of our reply email from the 18th. I hope this helps to address your concerns.

Since we can’t be certain that our emails are reaching you, if we don’t receive a reply confirming that you’ve received our message within 24 hours, we will follow up with a phone call.

We sincerely apologize for any inconvenience this has caused. Your package is on its way, and we’ll continue to monitor it until it arrives.

Best regards,
The Jessky Team

Resposta da Jessky

Actualizada a 9/05/2024

Dear Chloe Cole,

Thank you for your recent order, and please accept our sincere apologies for any inconvenience you may have experienced.

Upon investigation, we found that our system had indeed sent you an order confirmation email, along with a shipping notification containing a logistics tracking number. However, it appears that you may not have received these emails for some reason. We kindly ask you to check your email's trash folder to ensure you haven't missed them. In the meantime, we've made adjustments to our email format and resent them to you.

Rest assured, your package was promptly shipped within 24 hours of receiving your payment, and the tracking number was provided via email. It seems there may be some misunderstanding based on the content of your feedback. We want to clarify that we have not received any emails or WhatsApp messages from you. We have verified that our email sending and receiving, as well as WhatsApp services, are functioning normally.

Your package is currently in transit, and we are committed to monitoring its progress until it reaches you safely.

Should you require any assistance, please don't hesitate to contact us at service@jessky.com.

Sincerely,
The Jessky Team

Resposta da Jessky

21/03/2024

Dear John Hersey,

We sincerely apologize for any inconvenience caused by your recent order. Unfortunately, one of the three accessories you ordered was out of stock at our local warehouse when you placed your order. To ensure you receive all your products promptly, we expedited same-day shipping from our Asian factories.

Typically, packages shipped from our factory arrive within 5 business days. We understand that you did not receive your package within the stipulated time due to some rare and uncontrollable reasons.

Customers affected by such situations may be eligible for compensation under our policies. Despite our best efforts to contact you regarding this matter, we have yet to receive a response from you.

We understand and sympathize with your frustration. Please rest assured that we accept full responsibility for this oversight and are committed to rectifying the situation and providing you with appropriate compensation.

Kindly check your inbox for further communication from us. We would also be happy to discuss this further over the phone if this is convenient for you.

Thank you for your understanding and patience as we work to resolve this issue as quickly as possible.

Sincerely,
The Jessky Team

Resposta da Jessky

21/03/2024

Dear Justin,

First and foremost, I want to extend our sincere apologies for any inconvenience or frustration you may have experienced. Your satisfaction is of utmost importance to us, and we're truly sorry for any disappointment caused.

Upon searching our customer system using your name and the details provided, we were unable to locate the relevant order. Additionally, despite reaching out to you via Trustpilot, we unfortunately did not receive any response or further information.

Please rest assured that we have a comprehensive Refunds and Returns Policy in place, ensuring that our customers do not bear any losses due to product quality or logistics issues.

To assist you further, could you kindly provide us with the order details? If indeed you have purchased goods from us, we are confident that we can provide you with a satisfactory solution.

We eagerly await your response and the opportunity to resolve this matter to your satisfaction.

Best regards,
The Jessky Team

Resposta da Jessky

18/01/2024

Dear Rebecca Coleman,

I appreciate your patience and sincerely apologize for any inconvenience you've experienced.

Upon investigating your order, we have confirmed that your package was dispatched promptly after the receipt of your payment. The shipment was sent to your delivery address in the UK via Royal Mail.

Our records indicate that the package was signed for normally upon delivery, as per the logistics information. We promptly contacted the courier upon your report of non-receipt, and they confirmed the successful and normal delivery of the package. In our follow-up communications, we have attached the proof of receipt for your reference.

Despite these efforts, we understand your concerns and have taken additional steps by requesting the logistics provider to reevaluate the situation. However, their feedback remains consistent – the package was received normally, and a comprehensive receipt certificate is available.

To assist you further, we recommend contacting your local post office to request a certificate of package loss, as the logistics provider is willing to cover all associated losses in such cases. Unfortunately, we cannot provide specific logistics details here to protect your privacy.

In consideration of your situation, we have proposed a solution: the reissuance of your order at 50% of the original price. We have detailed this offer in an email sent to you; please review it at your earliest convenience and inform us of your decision.

We understand the importance of resolving this matter to your satisfaction and are committed to working with you to find an equitable solution.

Best Regards
The Jessky Team