A gorgeous mix of nostalgia inspired and original designs. Some of the charms, such as Jemima and the Forest Amazon Tree Frog, are real statement pieces that can be worn on their own. The charms are g... Ver mais
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Leia as opiniões dos outros
I was notified that the charm was being made and could take time, which I already I understood, however, it was good to have that consideration shown. I received my owl and the pussycat charm via expr... Ver mais
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Love the products but it took way too long for shipping. Bought as a gift but took nearly a month to arrive so it was too late
A empresa respondeu
What an absolutely beautiful charm and well worth the wait. The charm has so much detail and and will make a great addition to my daughter’s bracelet. It is even better than expected and the seller wa... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Jewel Aus, we may not be a large corporation, but we take pride in being personal and approachable. We are committed to resolving your concerns, appreciating your feedback, and addressing any frustrations with care. When you reach out to us, you’re not just a customer—you’re a mother, father, daughter, or son, and we see you as part of our extended community. We believe in human connections, not just business transactions. Let’s work together to create moments of joy.
Informações de contacto
Austrália
- jewelaus.com
4,7
Excelente
63 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The product was packed well and arrived…
The product was packed well and arrived safely thank you Im happy with it
3 de agosto de 2026
Resposta da Jewelaus
Thank you so much! We're really glad it arrived safely and that you're happy with it — packing things well so they reach you in perfect condition is always a top priority. Thanks again for your support!
Excellent service
Excellent service, I was informed of the tracking and the delivery was on time
30 de julho de 2026
Resposta da Jewelaus
Thank you so much! We're so glad the tracking updates were helpful and that everything arrived on time. We really appreciate your support!
Love the products but it took way too…
Love the products but it took way too long for shipping. Bought as a gift but took nearly a month to arrive so it was too late
23 de julho de 2026
Resposta da Jewelaus
Hi Jo, I don't say this to embarrass you, but your item was a pre-order item. In the description, it did say when it would be shipped and was due to ship Early August and we actually shipped the item ahead of schedule. we shipped it july 24th and you received it in New zealand July 30th. So to be very honest, it was shipped quicker than it should have been. Sadly its looks by your comment on shipping, you hadn't read the description and understood the timeframe of the charm you ordered, as it's came before the date we had said it would be shipped and a PRE-ORDER item. This must be Understood to Put your review into context for others reading the review. Sorry if this contradicts your comment but we also have to protect our company from misleading reviews
Absolutely beautiful charm!
What an absolutely beautiful charm and well worth the wait. The charm has so much detail and and will make a great addition to my daughter’s bracelet. It is even better than expected and the seller was extremely responsive and provided great customer service. Highly recommended!
23 de julho de 2026
Resposta da Jewelaus
Thank you so much for this lovely review! 💛 We're so glad the wait was worth it and that the detail exceeded your expectations — that's exactly what we aim for with every piece. It means so much to know it'll be a special addition to your daughter's bracelet. Thanks again for your kind words and for choosing JewelAus!
Resposta da Jewelaus
Thank you so much! We're thrilled to hear the product was perfect and delivery was quick — that's exactly what we aim for. Really appreciate you taking the time to leave a review! 😊
Incredible customer service
Incredible customer service, fast delivery, product was as described and shown on the website.
Very happy with the item, would absolutely buy again from them.
30 de junho de 2026
Resposta da Jewelaus
Thank you so much for your kind review! I'm so pleased to hear you were happy with both the customer service and your charm. It's wonderful to know the item met your expectations and arrived quickly. Your support means a great deal to my small business, and I look forward to welcoming you back to Jewelaus again soon!
Jewelry delivery was very smart
Jewelry delivery was very smart. Packaging was beautiful and prices exceptional. Thank you so much.
29 de junho de 2026
Resposta da Jewelaus
Thank you so much for your wonderful feedback! I'm delighted to hear that you loved the packaging and found the prices exceptional. I put a lot of care into every order, so it's great to know it made a positive impression. I truly appreciate your support and hope to welcome you back to Jewelaus again soon!
Communication… with this company is poor
I was very disappointed in the lack of communication regarding the rabbit
16 de junho de 2026
Resposta da Jewelaus
I'm sorry to hear this.
I can see that we've sent several emails to you but haven't received any replies. I can also see that your Rabbit charm was successfully delivered.
Would you mind checking your spam or junk folder? It's possible that our previous emails may have been filtered there, which could explain why you haven't seen them.
Please let us know if there's anything else we can help with—we're always happy to assist.
Resposta da Jewelaus
Thank you so much for your kind words! We're delighted to hear that you're pleased with your charms and appreciate the craftsmanship. Each piece is carefully made, and it means a lot to know that our work is bringing joy to our customers. Thank you for supporting Jewelaus!
Absolutely stunning
Absolutely stunning. Handmade solid sterling silver polished Honey bear charm with jewel eyes. Highly recommend this product and seller. Will not be disappointed. Limited edition.
30 de maio de 2026
Resposta da Jewelaus
Thank you for your lovely feedback! We're delighted that you love your Honey Bear charm. Every piece is handcrafted with care, so it's wonderful to hear that the quality and details stood out to you. Thank you for recommending both our charms and our store—it means the world to a small artisan business like Jewelaus. We hope you enjoy your limited-edition treasure for years to come!
Beautiful charms
Beautiful, high quality charms, received quickly, well packaged. Good company, highly reconmended
22 de maio de 2026
Resposta da Jewelaus
Thank you for your lovely feedback! We're so pleased that you love your charms and that they arrived quickly and well packaged. Your recommendation means so much to us. Thank you for supporting Jewelaus!
Excellent quality silver charms creating nostalgia and magic…
Excellent quality silver charms creating nostalgia and magic. Outstanding customer service ensuring customers are happy with their products. Unique opportunity to see the charms evolve from original art work to completed product . Very happy customer
25 de maio de 2026
Opinião espontânea
Resposta da Jewelaus
Thank you so much for your beautiful review! We’re incredibly grateful for your support and kind words. Creating charms that bring nostalgia, magic, and meaning to our customers is exactly why we started Jewelaus.
It means so much to hear that you’ve enjoyed seeing the journey from the original artwork through to the finished charm — we love sharing that creative process with our community. Thank you again for being such a valued customer, and we can’t wait to create more special pieces for you in the future
Beautiful and Distinctive Charms
A gorgeous mix of nostalgia inspired and original designs. Some of the charms, such as Jemima and the Forest Amazon Tree Frog, are real statement pieces that can be worn on their own. The charms are great quality and have a beautiful finish. They use environmentally friendly packaging but still wrap everything thoughtfully, it's like opening a gift. Customer service is also top notch. I am looking forward to seeing more of their original designs.
2 de maio de 2026
Opinião espontânea
Resposta da Jewelaus
Thank you so much for this wonderful review! We’re so happy you love the mix of nostalgic and original designs — hearing that charms like Jemima and the Forest Amazon Tree Frog stand out as statement pieces truly means the world to us.
Resposta da Jewelaus
Thank you so much for your lovely review! We’re so happy to hear you loved your charm and had a great experience with our communication and service. Your support truly means a lot to us, and we hope to create more pieces you’ll love in the future
Extremely approachable
Extremely approachable with very prompt responses via web chat. Absolutely lovely charm. Very quickly delivered to Glasgow, well packaged.
21 de abril de 2026
Resposta da Jewelaus
Thank you so much tommy for your lovely feedback! We’re so happy to hear you loved your charm and had a great experience with our customer service. It’s wonderful to know your order arrived quickly to Glasgow and safely packaged. We truly appreciate your support and hope to see you again soon!
I really appreciated being advised that…
I really appreciated being advised that Paddington wasn’t being made anymore and only a few left. I was able to get a couple more for my Granddaughters. Delivery was only a few days too which was great.
21 de abril de 2026
Resposta da Jewelaus
Thank you so much jenny for your kind feedback! We’re so glad we could help you secure a few more Paddington charms for your granddaughters before they were gone. It’s wonderful to hear the delivery arrived quickly as well. We truly appreciate your support and hope your granddaughters love their charms!
Resposta da Jewelaus
Thank you so much, Krysztof, for your lovely feedback! We’re delighted to hear you were happy with the fast delivery, communication, and the appearance of your charm. Your support truly means a lot to us, and we hope to see you again soon!
Thanks love them
Thanks, the items arrived quickly. All in their own envelope inside a small box tied up with string. inside the postage box The items were all of top quality & look lovely. So happy. Brought from this company many times.
2 de abril de 2026
Resposta da Jewelaus
Thank you so much Michele for your wonderful feedback and continued support! We’re delighted to hear your charms arrived quickly and that you enjoyed the packaging and quality of the items. It truly means a lot to us that you’ve chosen to shop with us many times. We hope you continue to love your charms and look forward to sending you more in the future!
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