JMOJO Opiniões 

145
•
TrustScore: 2.5 em 5

2,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I bought 3 items from this company, 2 pairs of joggers and a denim shirt, I wore 1 pair of joggers for 2 days before finding a hole next to the pocket, I contacted them, returned the product, then I... Ver mais

Classificada 5 em 5 estrelas

I had never heard of this company before but googled a green jeans jacket and found what I wanted, sold by this company (so I checked here and found a lot of positivity). It has arrived, much earlier... Ver mais

Classificada 1 em 5 estrelas

Can’t believe they have to review your return request before they will issue returns labels and only give 14 days to return!!! Terrible behaviour especially when they don’t give proper description o... Ver mais

Classificada 5 em 5 estrelas

Quality of the products one concern the delivery was left at the back of the bungalow in plain sight were on holiday other deliveries are placed in our greenhouse or cold frame if we are not at home b... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa

Escrito pela empresa

JMOJO is a online fashion retailer specialising in denim, striving to become experts in all clothing. We design and manufacture all of our products in-house, which means we're able to bring you high quality products at affordable prices. Visit us online and say hello!


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

145 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,7

Todas as opiniões

(145)

4 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Very poor product quality

I bought 3 items from this company, 2 pairs of joggers and a denim shirt, I wore 1 pair of joggers for 2 days before finding a hole next to the pocket, I contacted them, returned the product, then I wore the shirt twice and 2 buttons fell off, they are now refusing to refund these items because I've wore them. I find their attitude and product quality disgusting. Never again

9 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Severe lack of any kind of service

UPDATED: They emailed me , said they'd refunded my delivery, as a gesture of goodwill, despite it actually being a legal requirement. Offered me a 15% discount and asked if I'd amend or remove my review....no because nothing changes other than you refunding money I'm legally entitled to. DON'T BUY FROM HERE.
I bought jeans last year. All good. I bought 3 pairs at the start of April. All meant to be petite. None were. One had the 2 in 32" scored out and changed to 30". All of them were 32". Started off with a nice email apologising and sending me a returns label, to send back free. Sent them back last Monday. I have contacted them 4 times and eventually when I said I was going to trading standards, the refund has appeared, minus the return delivery. No phone number to contact them is always a red flag.

14 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Do not deal with companies who don’t respect customers …

Can’t believe they have to review your return request before they will issue returns labels and only give 14 days to return!!! Terrible behaviour especially when they don’t give proper description on website of item. Haven’t they heard of trade descriptions laws! Especially selling on line laws! And to add insult to injury they want the customer to pay for their return of wrong item. I will be reporting this company’s behaviour!
Customer Rights: Consumers have the right to cancel orders up to 14 days after receiving goods, even without a reason.

26 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Smells like a scam company

What a dreadful company! You have to email them to 'request' a return?!! And you only have 14 days in which to make this return. Why can I not just initiate a return like with other companies? The jeans don't fit nor look anything like the photo on your site!! I want to return for a refund. Oh hey plus there is the matter of £4 deduction to return!!!!!!!!

26 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Nothing like the picture

The jeans we bought were delivered very speedily but unfortunately are nothing like the picture of them provided online. They do not taper towards the ankle, which is the style needed, and yet the picture shows that they do. We have been having such difficulty trying to find jeans that fit my daughter that this was a last-ditch attempt to find something - otherwise I wouldn't have ordered because the delivery charge plus charge for returns have now put us in the awkward position of it not really being worth us sending them back for a refund, but they are not jeans she will ever wear.

9 de janeiro de 2025
Classificada 1 em 5 estrelas

Poor customer service, more concerned with money than customer experience when their products are faulty.

Unfortunately one of the jumpsuits had a frayed inner edge which pulled the zip off after taking it off and washing it.
When I tried to exchange it for a new one, I was assured that would be fine. Sent it back but then a refund was issued with a ‘just reorder it’ message. However the refund was minus the postage so I’d have been out of pocket £4 to have to reorder it even with their offer of free postage! Basically scammed me to get more money so I’m not ever ordering from them again! Which is a shame!

23 de novembro de 2024
Classificada 5 em 5 estrelas

Lovely, high-quality shirt

The shirt arrived very quickly, and I really like it. The online photo gives a good representation of wearing it for real, and the quality is higher than I would have expected for that price.

23 de novembro de 2024
Classificada 1 em 5 estrelas

Returns Process Is Terrible

Returns Process Is Terrible
When trying to return an item
a request is raised and reviewed before even packaging and posting the item back which is unheard of. How can you review something which hasn't been sent out and seen physically? Bearing in mind you only have 14 days to return so whilst I'm waiting for authorisation to return the days are ticking by. This needs to be looked into as it doesn't make logistical sense. Also the return fee to send back is extortionate £4 is ludicrous and having to pay for postage on top of that. Don't bother ordering from here if you’re not 100% on the item the returns process is not fit for purpose.

15 de novembro de 2024
Classificada 5 em 5 estrelas

Happy

Received and happy with the product and the service

25 de outubro de 2024
logótipo da JMOJO

Resposta da JMOJO

Hi Thomas,

Thank you for your kind feedback! We’re delighted to hear you’re pleased with both the product and the service. Your satisfaction is our priority, and we’re thrilled we could meet your expectations. Please don’t hesitate to reach out if there’s anything more we can do for you!

Kind regards,
MYA
Customer support team.

Classificada 5 em 5 estrelas

Good value

Item as described. Good fit. Value for money

6 de outubro de 2024
logótipo da JMOJO

Resposta da JMOJO

Dear Deborah,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that the item met your expectations with a great fit and value for money. Your feedback means a lot to us, and we look forward to serving you again soon.

Best regards,
MYA
Customer Support Team.

Classificada 1 em 5 estrelas

Too much hassle! Don't bother!

I bought four pairs of jeans two black two blue! 2 black and blue straight leg, one black one blue mom jeans all size 12! It stated that the straight leg were 31 inches long leg and the mum jeans with 30 in!
Received two pairs of mum jeans size 8! Then received two pairs of straight leg jeans one size 12 one size 16! Size 8 28 in leg so it's three inches short! Really needed a pair of jeans so I when ahead and ordered another pair of black mom jeans size 12 they arrived today size 8!
Whoever is has a problem with numbers from the length of the genes to the size of the jeans. If you don't want this kind of problem don't bother buying from here! Trying to get a refund and return and they don't have a procedure so you can go to the post office they want me to go on four buses to a petrol station at least seven or eight miles away from where I live to drop them off! Oh I must pay to post them back myself (nope) without an address! Luckily they will bought through Amazon and Amazon are dealing with them for me! I really do like the jeans how they are cut but it's been too much problems just trying to get a pair! They have only sent me one pair that's the right size but it's the wrong length leg! I do wish they had a pair to fit me because they look like a very nice pair of jeans but I I'm not allowed to get a pair that's the right size or the right length!
Frustration City
This is dismal!

16 de outubro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

The shorts were very nicely made ,but…

The shorts were very nicely made ,but unfortunately were too tight ,I take size 14 ,but I would have needed a 16 to fit .

21 de agosto de 2024
logótipo da JMOJO

Resposta da JMOJO

Hello Valerie St Hill,

Thank you for your feedback! We’re glad to hear you appreciated the quality of the shorts. We’re sorry the fit wasn't perfect this time around, but it’s great to know that your refund has already been processed. For future purchases, feel free to reach out to our customer service team for sizing advice so we can help ensure a perfect fit.

We appreciate your support and hope to serve you again!

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