I absolutely love this Master Chief Armor. It's a beautiful fit and so much attention to detail. I'll definitely buying from Joytoys again. The only suggestions I have is you should also offer the re... Ver mais
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Website indicates a producing time of 20 days and a worldwide shipping around 1-2 week. I ordered this in Sept 2025. I didn't have the correct measurements and did get those in around Nov 2025. I did... Ver mais
A empresa respondeu
Communication was great. Helmet was stunning. Shipping does take some time but they let you know up front this. I will definitely be buying from them again.
They did a great job with shipping. The item had a few defects but they supplied me with replacement parts for free and I got it back to working order so five stars all around! It was just two minor d... Ver mais
Informações sobre a empresa
Escrito pela empresa
Custom make cosplay suits, armors, and helmets
Informações de contacto
吴宁街道荷塘社区, 东方X002幢206室, 322100, 东阳市, China
- info@joetoyss.com
- joetoyss.com
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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As pessoas também visitaram
Poor customer service.
I purchased a mask and it wasn’t the one I actually wanted, tried to return it and they never got back to me. I purchased the one I actually wanted and was very pleased. I can’t take away from the quality of the work, but customer service is lacking.

Resposta da Joetoys
mk. 5 v2 helmet
I bought the mk. 5 v2 iron man helmet, and it was quite literally a fulfilled childhood fantasy of mine. It is everything I had hoped it would be, and on top of making an awesome product, the shipping process did not take as long as I expected it to.
The product is super amazing but arrived with flaws
The product is super amazing! Somehow beat my already high expectations, my only issue was that when the helmet arrived one of the pieces had slipped out of position and was causing the helmet to not close or open properly. Luckily I was able to spot the issue and fix it myself but to someone less tech savvy it would be a big letdown to have it be flawed like that.
Great service
Service was great. Received an email from the business shortly after prompting me to ask any questions I had about my service and were quick to respond (within a day).
Unbelievable
Great customer service
Great customer service. Fast shipping. The product is amazing. I wish it was just a little bigger, as it barely fits on my head. But it's so cool, I'll live with it hitting my nose when the mask closes. lol
Iron man helmet and the captain American helmet The items that I order were amazing I…
The items that I order were amazing I am super please!!
BumbleBee mask is a piece of crap
I ordered the bumblebee mask and it doesnt work other than the lights flashing. We have changed the batterries restarted it over and over again, Sent in videos as requested to show that it doesnt work and I still cant get a refund and a retun label sent to me.
On time delivery of purchased product
On time delivery of purchased product. Good condition.
Customer service was great
Customer service was great, shipping was extremely fast though it was so close to Christmas. My hubby loves the mask, great quality product!
Fast shipping and excellent product
Fast shipping and excellent product! This is the best gift I’ve ever given! The quality is impeccable, and the price is more than reasonable for the helmet.
My son got the iron man helmet for…
My son got the iron man helmet for Christmas. He was thrilled and loves it so much! It works perfectly.
I didn’t get the item I ordered
I didn’t get the item I ordered. Have informed and they said they would resolve but a month later and no contact and still am not being sent the right item. No stand provided with helmet but paid extra. Also voice control doesn’t appear to work.

Resposta da Joetoys
Attention photos non contractuelles
Attention photos non contractuelles, bottes batman en cuir achetées 100 euros, j'ai reçu une paire de qualité médiocre en simili cuir de basse qualité ne ressemblant pas aux photos. Litige Paypal pour être remboursé, à fuir !!!
Brilliant service and communication
Brilliant service and communication, absolutely lovely item and postage was quick.
Awesome product and costume service
Me encantó el casco
Me encantó el casco! Es realmente increíble 😍
The mask doesn’t shut right when…
The mask doesn’t shut right when closing down. It also doesn’t respond to the voice commands half of the time have to repeat Jarvis multiple times before it responds. Reaching out to company.
Product amazing/customer service not so much
Great product, but the customer service response to my issue made me feel like they don't care. Felt like just another number.
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