Customer Service is the Best
I had the pleasure to talk to Heather today in your NJ office about an item that was delivered and it was wrong. It is no longer on the website and frankly the website needs work because it lists on thing with a photo and then all the way at the bottom says something else. This was a sales item. I had had quite enough trying to deal with the messed up website and called and got the nicest person ever, Heather. She was patient and calm with me as I explained the website and how I could not trust it. She saw what I was talking about. I wanted credit and she did not force me back to the rabbit hole of a website and I found what I wanted to buy and she just dealt with it, all of it. I paid through her, she sent me email confirmations, she fixed the second address that is not mine (and I tried to fix it online to no avail.) She simply handled it all and I kept her on the phone for 40 minutes with my examples of the messed up website. This whole thing could have gone sideways and I would have been livid. I get no refunds, I read that, it was a sales item, but send what the photo and the description shows and not the small print that is on the wrong page. I have been a customer since 1991 and have spent thousands at Saks and when Barney's was around there. But now I am disabled and I can only get things on line. Heather saved your reputation and now I will be even a more loyal customer because you have a Heather. What a wonderful woman. I will be putting a great review on Trustpilot as your .com is not on Yelp. Please thank Heather for me and wish her well. She is great with customers and boy does she solves problems with ease and does not make the customer feel like a burden or rush customers. It was so sad to see something I did not order arrive (it is a gift) and boy was I made happy. Because of Heather. Thank you, Elizabeth Lascheid