Johnsons Wellness Opiniões 

261
TrustScore: 5 em 5

4,8

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Classificada 5 em 5 estrelas

Jake was fantastic. He was kind enough to give me a complete instruction of the hot tub, as when it was installed I had lots going on and didn’t retain the information that day. Jake was patient and... Ver mais

Classificada 5 em 5 estrelas

Jake, the engineer who serviced our hot tub did a first rate job. He had an encyclopaedic knowledge of hot tubs and was able to correctly diagnose one or two issues we were having in a matter of momen... Ver mais

Classificada 5 em 5 estrelas

I have to write in and commend Jake who installed my hot tub last year. He is so knowledgeable about the science behind getting the chemical balance right, as well as the actual operations of... Ver mais

Classificada 4 em 5 estrelas

Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de banheiras de hidromassagem

Escrito pela empresa

Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

261 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de duas semanas

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4,8

Todas as opiniões

(261)

40 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

A great experience very highly rated!

A great experience and wonderful service. Jake was very helpful, highly professional and friendly, and went over and above to service the hot tub and make it look great too, jet-washing the whole unit and checking every element of it as well as explaining in great detail about the chemicals and optimal programmes on my unit. Highly recommended and will use the service again!

16 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very Professional

Jack, Harry G and Garf done a great job installing my Prague HotTub purchased from Maidstone

All went very smoothly with great communication

Thank you Donna x

9 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

We have a leak on our hot tub

We have a leak on our hot tub. Jake came today 09/08/24 and after awhile he found where the leak was coming from. It was hard to find but he found it. Unfortunately he couldn't fix it on the day as the tub needs to be emptied but has took video/photo evidence of the faulty pipe. They will come back another day to fix the problem. He is a lovely friendly guy and very professional.

9 de agosto de 2024
Opinião espontânea
logótipo da Johnsons Wellness

Resposta da Johnsons Wellness

Hi Tracy,

Thank you so much for taking the time to share your experience. We’re glad to hear that Jake was able to locate the source of the leak in your hot tub. We apologise that the repair couldn’t be completed on the same day, but rest assured, we’ll be back soon to fix the issue.

Jake and the rest of our team strive to provide friendly and professional service, and it’s wonderful to hear that reflected in your feedback. If you have any further questions or need assistance before our next visit, please don’t hesitate to reach out.

Thank you for your patience, and we look forward to resolving the issue shortly!

Kind regards

The Team at Johnsons

Classificada 5 em 5 estrelas

Wellis prague

We had our hot tub installed today a wellis prague so happy with the instalation team, Jack and Harry G took their time installing, spent time with us explaining the hot tub and how it works ..we are so happy cannot wait to get in !

6 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Everything went smoothly

Everything went smoothly. Everyone turned up on time. Jordan, Gareth and Harry P were very efficient and approachable.
Not forgetting Jackie and Paul from the Enfield branch who organised everything.
Thank you

30 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely delivery service

Friendly knowledgeable efficient polite delivery team. Fantastic support given and very clear language used with all instructions. Thank you so much Joe Jack and Harry G

25 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very good service

Oli , Harry and Gareth were very patient and careful when delivering our hot tub , top marks , very good in explaining and showing us how the hot tub worked and operated , we would definitely recommend Johnson’s

23 de julho de 2024
Opinião espontânea
logótipo da Johnsons Wellness

Resposta da Johnsons Wellness

Hi Ralph,

Thanks for the great review.
We will make sure the guys are made aware of the great comments.

Kind regards

The Team at Johnsons

Classificada 5 em 5 estrelas

From start of ordering from Matt n…

From start of ordering from Matt n delivery from Jordan harry p and oli, was amazing service….. installation n talk and guidance of hot tub was very detailed! Such polite and nothing was an issue to reinstating gate! Thank you soo much looking forward to our purchase ! Defo recommend your company

16 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service from start to finish.

Johnson's made the purchase and installation of our new Wellis spa a very easy and stress free experience. The sales team at Thurrock were knowledgeable, friendly and ensured all our requirements were met. The site survey was arranged very quickly and they expedited delivery to suit our timeframe. The installation team were brilliant - efficient, friendly and happy to explain the workings of the spa, chemicals regime etc. They were very respectful of our property and made an extremely good impression. Many thanks to Jack, Joe and Harry G.

8 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great service Joe & Jack!

Joe and Jack were very patient in explaining how everything works, and took the time to ensure that we were entirely happy at every step of the installation. They provided a quality service. They were great communicators. Thanks chaps!

12 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Super service

Great service !
Hot tub delivered and set up today by
Joe S, Harry G and Jack.
Polite, professional and efficient.
Thank you 😊

9 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

From start to finish great service

From start to finish great service with friendly and professional people.
Joe, Harry and Jack were brilliant. Tidy workers, thoughtful and very thorough ensuring I understood everything and answered all the questions I had. Thanks!!!

5 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic Service

Today, we had a Technician come to our property to install the Fitted Cover on our New Hot Tub plus give us advice on set up and use of the wide range of Chemicals needed. Nathan the Technician was absolutely brilliant providing not just excellent advice but fantastic customer service. He is definitely an asset to the Company.

5 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The installation team.

The installation team Joe & Jack were extremely helpful and friendly. They were here most of the day as they were waiting for the electrians to turn up. After everything was done they went through all the instructions with us so we know what to do in the future. I would highly recommend this company. It's been a pleasure from start to finish.

1 de julho de 2024
Opinião espontânea

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