Joint Electrical Services Ltd Opiniões 197

TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent communication with administrative staff followed by a personal call from the chief engineer who took me though some simple tests for my Barazza gas hob. This saved JES an unnecessary call... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Joint Electrical Services Ltd recently replaced my Bora ceramic glass hob, and the whole experience was outstanding. Communication was smooth, the process was handled professionally, and the quality... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have no hesitation in recommending Joint Electrical Services Ltd. I recently had a problem with a combi oven I purchased and imported from Italy. JES Ltd dealt with the company on my behalf and rect... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great communication via emails and texts - thanks to Anne! I was kept up to date of when my technician would arrive. Technician (Michael) gave great recommendations and advice about my two ovens which... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Reparação de eletrodomésticos

Escrito pela empresa

UK's Leading Indoor & Outdoor Cooking Appliance Specialists in Support, Service, Commission and Installation. A Honest and Upfront company providing a trustworthy & reliable service across the UK for over 30 years. At JES we are your experts when it comes to your Indoor and Outdoor cooking appliances. Whether you require support, servicing, commissioning or installation. Whether it is electrical, gas, water or ventilation services. We are on hand to help you, for life.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

197 opiniões

5 estrelas
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1 estrela

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Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

Repair to extractor fan

Professional, friendly service. Fixed the problem promptly and efficiently. Thoroughly recommend JES.

9 de janeiro de 2025
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Resposta da Joint Electrical Services Ltd

David, thank you for taking the time to review JES. Our customers opinion is at the forefront of all we do. We appreciate your comments.

Anne Steele
Operations Administrator

Classificada 5 em 5 estrelas

Westin Hood Repair

Mark and Joshua attended site to repair a cooker hood that hadn't worked from day one. Switched the fan motor out after a few teething problems getting the hood out of the cabinet. Nothing was too much trouble, would totally recommend JES for any appliance repairs in the future.

14 de janeiro de 2025
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Resposta da Joint Electrical Services Ltd

Russell, we are happy to have been of service and furthermore pleased you are happy with that service.

Anne Steele
Operations Administrator

Classificada 5 em 5 estrelas

Thank you JES I would highly recommend…

Thank you JES I would highly recommend your services ! From when the issue was raised with my Bora Induction hob, you kept in contact with me and right up until the service date I was given a small window for the call so didn't have to wait all day. Very friendly and professional.

14 de janeiro de 2025
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Resposta da Joint Electrical Services Ltd

Catherine we are delighted you were happy with the service you have received from JES and thank you for taking the time to review us.

Anne Steele
Operations Administrator

Classificada 5 em 5 estrelas

Thank you to JES for a amazing service…

Thank you to JES for a amazing service repairing my Bora Extractor. Very professional, friendly trust worthy service would full recommend.

7 de janeiro de 2025
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Resposta da Joint Electrical Services Ltd

Thank you Laura for brilliant review of JES. We are very grateful and most importantly your appliance is up and running efficiently again.

Anne Steele
Operations Administrator

Classificada 5 em 5 estrelas

Excellent communication and problem fixed

Very helpful customer service who arranged for my Bora hob to be fixed as quickly as possible, good communication from Anne and the engineer was friendly and sorted out the problem efficiently.

4 de dezembro de 2024
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Resposta da Joint Electrical Services Ltd

Thank you for your positive review of JES. We all appreciate your time in giving us this review. Your opinion matters to us.

Anne Steele
Operations Administrator

Classificada 5 em 5 estrelas

Bora Induction Hob Repair

Thank you to Joshua and JES for helping me out so close to Christmas.
I couldn’t fault the efficient service at all. I was kept informed, the engineer turned up on time as promised and was friendly, professional and fixed my hob!
Brilliant service.

23 de dezembro de 2024
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Resposta da Joint Electrical Services Ltd

Hi Jay, Thank you for taking the time to review JES. We are delighted you have been happy with the whole JES experience, especially Joshua.
Anne Steele
Operations Administrator

Classificada 5 em 5 estrelas

Excellent Professional Service

From first contact with JES the service provided was excellent. Friendly & helpful advice. Once issue was identified an appointment with service engineer was made. The date was brought forward by a few days to the Friday which was extremely kind.
Thank you to all at JES. highly recommended.

20 de dezembro de 2024
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Resposta da Joint Electrical Services Ltd

Dear Customer, All of the JES team wish to thank you for your positive and kind words. Your opinion matters to us.

Classificada 5 em 5 estrelas

Great service

Efficient, polite, tidy and fixed the problem.
Many thanks

19 de dezembro de 2024
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Resposta da Joint Electrical Services Ltd

Hi Rob,
Thank you for sharing your experience of JES and we are delighted is was a positive one.

Classificada 5 em 5 estrelas

Excellent service…

Over the years Joint Electrical Services have always carried out an excellent service for my 18 year old Mercury cooker. Problems always rectified, services leaving the cooker in pristine condition, expertise & skill from their engineers and it’s always a pleasure to deal with Anne over the phone for booking in, letting me know arrival time of the engineer and follow up call.

18 de dezembro de 2024
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Resposta da Joint Electrical Services Ltd

Hi Laura,
Thank you for your fantastic review. JES take pride in customers issues and we pleased to see you know we care.
Have a lovely festive holiday

Classificada 5 em 5 estrelas

Super fast and truly excellent service…

Super fast and truly excellent service from the time they received the fault to resolution- thank you!

18 de dezembro de 2024
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Resposta da Joint Electrical Services Ltd

Hi Tracey, We are delighted you have had a great experience with JES. We care about our customers, you matter to us.

Classificada 5 em 5 estrelas

Bora recommended JES

Bora recommended JES after we accidentally damaged the glass on the hob. Mark the engineer attended promptly and replaced the glass and fitted a trim. Unbeknown to us the hob had not been fitted properly (not by JES!), Mark pointed this out and rectified the problem. Mark was very thorough, courteous and efficient.

10 de dezembro de 2024
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Resposta da Joint Electrical Services Ltd

Thank you for taking the time to review your experience with JES. We are delighted you were happy and Mark rectified a problem extra to what he went to repair. Your comments have been passed on to our engineer. Thank you

Anne Steele
Operations Administrator

Classificada 5 em 5 estrelas

Fabulous sevice

JES were appointed by Bora to fix an issue that we had on our Bora Pure S induction hob. It is almost new so it was an in warranty repair. All communication from them was top notch with no delays. The engineer (David) that came gave us a text to let us know he was 30 mins away.
When he arrived he made protecting worktops and flooring his first task. A nicer chap you will not meet.
Very knowledgeable regarding the product and a pleasure to chat with. He fixed the problem, checked everything out, made sure things were clean and went on his way. Many thanks JES, Anne Steele and David.

5 de dezembro de 2024
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Resposta da Joint Electrical Services Ltd

Hi Gary, thank you so much for the detailed review given to JES. It is really appreciated that you acknowledge the efforts our engineers go to, to protect customers property.
Your thoughts matter to us and we are grateful for your feedback, especially Dave!

Anne Steele
Operations Administrator

Classificada 5 em 5 estrelas

Good communication

Good communication, easy to get an appointment booked in. Engineer was friendly and quickly sorted the problem. Aftercare phone call was also appreciated.

29 de novembro de 2024
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Resposta da Joint Electrical Services Ltd

Dear Customer, we appreciate your feedback and positive remarks on the service received from JES. We are grateful for your custom and your opinion matters to us.

Anne Steele
Operations Administrator

Classificada 3 em 5 estrelas

Joint Electrical Services Ltd provides…

Joint Electrical Services Ltd provides good service with knowledgeable and efficient engineers who are calm and clean. They ensure a seamless experience with text messages confirming time slots and tracking arrivals. The engineers, like Mark, are friendly and professional, and the communication from head office, especially from Anne, is thorough. However, the booking system could be faster; it can initially feel like requests aren't being addressed promptly. All in all, they provide reliable service once the booking process is complete.

8 de novembro de 2024
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Resposta da Joint Electrical Services Ltd

Hello and thank you for very much for your positive feedback. We take our customers comments and opinions seriously. If you would like to provide me with your #4number of your job, I would like to look into this and see where we can improve and what may have slowed down your initial process of receiving a date for your service visit.
Anne Steele
Operations Administrator

Classificada 5 em 5 estrelas

JES super professional repair service

JES were fantastic in sorting an issue with my Bora hob. Great communication on when the engineer would arrive. The engineer was super professional and knowledgeable and resolved the issue with the hob which also needed engagement with my solar equipment vendor! Would recommend JES for their knowledge and expertise and the great care taken whilst resolving the issue. Thanks Michael!

5 de dezembro de 2024
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Resposta da Joint Electrical Services Ltd

Dear Stuart, JES and especially Michael would like to thank you for your review. We pride ourself on giving the best service possible to our customers.

Anne Steele
Operations Administrator

Classificada 5 em 5 estrelas

Repair gas cooker

Two of the burners on my 10 year old Barazza gas cooker had stopped lighting. The JES engineer was excellent. Communicated time of arrival, took great care in removing the top of the entire gas cooker. Spent most of the afternoon fixing the problem. Cleaned up and took away waste material. Pleasant individual to have in the kitchen. I would thoroughly recommend.

4 de dezembro de 2024
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Resposta da Joint Electrical Services Ltd

John, we would like to thank you for your feedback and positivity of your experience with our engineer.

Anne Steele
Operations Administrator

Classificada 5 em 5 estrelas

Professional Outfit

Quite pricey, but very professional, competent service engineer arrived promptly and effected a necessary repair.
I would recommend to use them.

5 de dezembro de 2024
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Resposta da Joint Electrical Services Ltd

Hi Kevin, thank you for recognising the professionalism within our company. We all aim for high standards in every aspect, from the guys in the field and apprentice, to us back in the offices.

Anne Steele
Operations Administrator

Classificada 5 em 5 estrelas

Excellent service

Excellent service on our Bora hob. Very professional and neat. Thank you

5 de dezembro de 2024
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Resposta da Joint Electrical Services Ltd

JES are delighted to have impressed on all levels. Thank you

Classificada 5 em 5 estrelas

JES recently repaired a Westin…

JES recently repaired a Westin extraction hood for me and gave excellent service all round from booking the appointment to completion of the job.
Many thanks

3 de dezembro de 2024
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Resposta da Joint Electrical Services Ltd

Thank you for taking the time to review JES. We are very grateful for your kind comments

Anne Steele
Operations Administrator

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