The Vape Life Opiniões 

28
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

SHIPPED MY ORDER WITH ITEMS MISSING THAT THEY PROMISED TO REFUND BUT HAVE NOT SENT THE REFUND. AS I AM CHASING THIS FOR DAYS NOW - THEY JUST LOST A LONG TERM CUSTOMER.

Classificada 5 em 5 estrelas

Great service from this company! Delivery is always fast, I've never had to wait more than two days after placing an order. The team is very helpful if you ever need to get in touch, and their respon... Ver mais

Classificada 5 em 5 estrelas

Ordered some juices from this shop as they had the best selection and value I could find. Shipping was free on the order as it was over 30eur. The shipment got caught with the courier and was... Ver mais

Classificada 5 em 5 estrelas

Ordered from here a few weeks ago and had it within 2 days, ordered again last night and got an email already that’s it’s dispatched, no messing around, highly recommended thanks again

Informações sobre a empresa

  1. Comida, bebidas e tabaco

Escrito pela empresa

We believe once you start vaping, it's a crucial part of your life and here at The Vape Life, we sell most trusted brand in vaping industry like SMOK, Hale, Aspire, Eleaf & much more with an exceptional customer service promised.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

28 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(28)

4 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Currently offering "same day" delivery…

Currently offering "same day" delivery for orders placed before 12.30pm, 7 days a week. I was running low so I ordered everything I needed, Friday evening.

It's now Tuesday afternoon, on my last bottle of vape juice, and still waiting for my delivery.
.......

Further to response from The Vape Life

"you did not pay for the same day delivery." Correct.

"On Monday, we replied to your email informing you about this 2 hours prior to your review." Incorrect.

You probably did not allow for the time it takes the Trustpilot system to notify you, and for you to notice said notifications. Your incorrect statement implies duplicity on my part.

Perhaps you should update your response "to include factual information".

Finally, I notice that you have now updated your website to inform customers of delivery delays.

Thank you.

6 de dezembro de 2022
Opinião espontânea
logótipo da The Vape Life

Resposta da The Vape Life

Hi Mr Sadlier, you did not pay for the same day delivery. You chose An Post as the shipping option which was shipped the Next working day on Monday, we replied to your email informing you about this 2 hours prior to your review.

Can you please update your review to include factual information.

Thank you

UPDATE

Thank you for correcting your review.

Regarding the notification, you're correct. Trustpilot holds the review up to 2 hours so
it can go through their spam filter. We didn't know this before and
our sincere apology for this.

Yes as it's a busy time of year An post and Fastway are running behind by
few days and we have updated this to inform our customers.

Thank you

Classificada 5 em 5 estrelas

Great experience from start to finish.

I placed an order last week and had the absolute luxury of actually choosing what delivery method I wanted. This is a godsend, because UPS love to lose or “deliver” my packages and not actually deliver them on the regular.

An Post delivery = super quick delivery.

Products were delivered in a plain cardboard box, but very well packaged. No room for damages. And zero branding. Which means if your package is left on the doorstep, it’s discrete.

Went into the shop today as I, personally, made a blunder between my device and my liquids. The dude in the shop was really friendly from the offset. Straight away engaged in a snappy and fun conversation. I told him my mistakes, I asked what I needed…and less than 10 mins later….I was out the door with the better tools in hand.

(Thanks again fella, I’m really enjoying this Argus. And the Passionfruit sub-ohm liquid is great with the 3 shots so far).

I took a risk ordering from these guys, not knowing anything about them….but it paid off in troves.

Drop into George’s Street Arcade for a brilliant face to face if you’re unsure of what you need. Or order from them online if you’re a professional idiot like me.

Thanks again guys.

19 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great prices, fast

Great prices, got my coils cheaper than where I normally go, packaged so well and vape juice was wrapped extra to keep from breaking, delivery was fast and I am definitely gonna start ordering from here more

7 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Exceptional selection and service

Ordered some juices from this shop as they had the best selection and value I could find.

Shipping was free on the order as it was over 30eur. The shipment got caught with the courier and was being passed back and forth between their depot's. Misdirection after misdirection. I contacted the shop and Paras could not have been more supportive and helpful.

They followed up with the courier and promised a shipment with another courier if it was misdirected again. I was then sent a second package via another courier service sent and delivered the next day.

Exceptional customer service and value. I'll be a regular customer from now on.

11 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Just ordered from The Vape Life…

Just ordered from The Vape Life yesterday. Bought a vape kit for much cheaper than priced anywhere else. Not even 20hours later and it has already been delivered. I even got an email from the owner thanking me for my custom. So from my experience I would very highly recommend The Vape Life A+++

27 de julho de 2021
Opinião espontânea

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